Talk:Turo (company)

Wiki Education Foundation-supported course assignment

This article was the subject of a Wiki Education Foundation-supported course assignment, between 1 February 2021 and 28 May 2021. Further details are available on the course page. Student editor(s): Lindseycash.

Above undated message substituted from Template:Dashboard.wikiedu.org assignment by PrimeBOT (talk) 04:29, 18 January 2022 (UTC)

Untitled

Here's a new source: http://online.wsj.com/article/SB10001424052748703509104576327321157664548.html?mod=googlenews_wsj#articleTabs=article

New York Times resource

http://www.nytimes.com/2011/10/26/business/energy-environment/in-clean-tech-venture-capital-looks-for-problem-solvers.html page F4 in print, by Claire Cain Miller 26.Oct.2011 97.87.29.188 (talk) 23:09, 26 October 2011 (UTC)

Updating this page

Hi. My name is Christin Di Scipio and I work at Turo. The current page is outdated. It doesn't include Turo's international expansion, latest funding rounds, etc. Additionally, many of our competitor pages have a section on safety the Turo page appears to be missing. I've put together some proposed changes here with strikeouts and bolding to indicate trims and new content respectively, that I would like to suggest as a way of bringing the page up-to-date. As I have a conflict of interest, I am prodding for feedback on the suggested changes from disinterested editors.

Christin at Turo (talk) 17:52, 12 March 2018 (UTC)

It looks good to me, except don't replace "renter" with "traveler", per WP:EUPHEMISM and Wikipedia:Use plain English, and leave out the "Safety" section. The preceding paragraph mentions $1 million insurance; that's sufficient detail. Mention that Liberty Mutual is an investor in the company, in addition to being the insurance vendor. --Dennis Bratland (talk) 19:09, 16 April 2018 (UTC)

Thanks, Dennis. I just revised the draft so feel free to take a look. — Preceding unsigned comment added by Christin at Turo (talk • contribs) 22:36, 16 April 2018 (UTC)

Requested move 4 May 2018

The following is a closed discussion of a requested move. Please do not modify it. Subsequent comments should be made in a new section on the talk page. Editors desiring to contest the closing decision should consider a move review. No further edits should be made to this section.

The result of the move request was: no consensus to move the page at this time, per the discussion below, although I will create a redirect from the proposed title to this page. Dekimasuよ! 02:45, 11 May 2018 (UTC)

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Turo (car rental) → Turo (car sharing) – <Turo is not a car rental company, it is a car sharing company. Other car sharing companies including Getaround and Drivey are classified as car sharing on Wikipedia and it is important for Turo to be classified in the correct category as well> Christin at Turo (talk) 22:38, 4 May 2018 (UTC)

• Neutral seems pretty uncontroversial. However, I see that Turo's website refers specifically to "car rental."
• Oppose. The evidence just presented by Mathmitch7 is pretty conclusive -- even Turo sees itself as a rental company. NewYorkActuary (talk) 16:09, 7 May 2018 (UTC)

References

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The above discussion is preserved as an archive of a requested move. Please do not modify it. Subsequent comments should be made in a new section on this talk page or in a move review. No further edits should be made to this section.

July 2018 cleanup

I edited this article significantly. It needed a cleanup. It read like a corporate brochure touting the company, as indeed it had to because much of it was written by Christin at Turo, who works for Turo. This is an encyclopedia, not an advertising venue. Chisme (talk) 17:30, 2 July 2018 (UTC)

• I just looked over all of your edits and they all seemed fine. Thank you! - - mathmitch7 ^{(talk/contribs)} 00:24, 3 July 2018 (UTC)

Proposed 2020 changes

I am the Senior Policy Communications Associate at Turo. I would like to share some proposed updates to correct out-dated or erroneous information in the page, so that independent, impartial editors have an opportunity to review and provide any feedback. Please take a look and let me know what you think. I would also like to ping @Dennis Bratland: who reviewed some of our proposed changes in the past Jroeyturo (talk) 20:18, 8 July 2020 (UTC)

Haganla en español

Porque no hacen la aplicación en español 2601:2C1:8600:F250:5ED:3408:A2F:1CD2 (talk) 09:41, 30 January 2022 (UTC)

Requested infobox update

My name is Carmen and I work for Turo. I'd like to request the following updates to the infobox:

−

Area served: United States (except state of NY), Canada, and the UK.

+

Area served: United States Canada, and the UK, France, and Australia.

Explanation: Turo has expanded to New York[1], France[2], and Australia[3]

−

Revenue: $469 million (2021) Number of employees: 1300 (2021)

+

Revenue: $879.7 million (2024) Number of employees: 931 (2023)

Explanation: Current financials are three years old. There are sources available at [4](revenue) and [5] (headcount) for more up-to-date information.

Carmen-Turo (talk) 18:30, 1 May 2024 (UTC)

 Done Kline • talk • contribs 22:37, 2 May 2024 (UTC)

Requested Changes

My name is Carmen and I work for Turo. Pursuant to WP:COI, I'd like to request an impartial editor consider the following proposed changes:

1. In Infobox

−

Formerly: RelayRides (2010–2015) Founded: June 2010; 13 years ago

+

Formerly: RelayRides (2009–2015) Founded: August 2009

Explanation: Most sources say Turo was founded as "RelayRides" in 2009 (when the company was founded) [6][7][8][9]. However, some good sources say it was founded in 2010 (when the service was launched)[10][11]. Since this is a company infobox/page, I think 2009 (when the company was founded) is the right year. Unfortunately, the sources are not always clear about whether they are specifying the year the company, or the service, was launched, leading to some confusion.

2. Add to Lead

−

+

As of March 2024, the site has about 360,000 active listings from 160,000 active hosts.

Explanation: Adding some content about the size/scope of the service. Similar content was deleted, because it was uncited. This version is cited to TechCrunch. The citations don't show in the "diff" view, but it is in the wikicode.

References
References

3. Change in History section

−

In June 2018, Turo announced plans to offer a new in-car device allowing GPS monitoring and remote unlocking through the Turo app.

+

In November 2018, Turo introduced a new in-car device allowing GPS monitoring and remote unlocking through the Turo app.

Explanation: Replacing content about the announcement of future plans with the date the service was actually introduced.

References
References

4. Add to History Section

−

+

In 2022, Turo acquired another car sharing service in France called OuiCar, for an undisclosed amount. It expanded to the U.S. state of New York in June 2022 after the passing of a peer-to-peer car sharing bill in the state, SB 6715. Turo expanded to Australia later that year.

Explanation: Adding more cited content about international expansion, cited to independent news articles. The citations do not seem to show in the "diff" view, but they are below and wiki-coded in the content above.

References
References

Carmen-Turo (talk) 17:09, 18 July 2024 (UTC)

Changes made and references updated. K8bell (talk) 16:29, 25 July 2024 (UTC)

Requested edits

My name is Carmen and I work for Turo. Pursuant to WP:COI, I'd like to request an impartial editor consider the following proposed changes:

1. Unlicensed insurance activity in the state of New York Section

−

==Unlicensed insurance activity in the state of New York==In May 2013, the [[New York State Department of Financial Services]] issued a consumer alert, warning that RelayRides misrepresented insurance coverage for users of its program. New York issued a [[cease-and-desist]] letter ordering RelayRides to stop operations, and RelayRides suspended operations in the state. RelayRides was fined $200,000 for [[false advertising]] for engaging in unlicensed insurance activity, and other violations.

+

Turo left the New York market in the United States in 2013 due to disputes with local regulators, but re-entered the market in 2020.

References
References

Explanation: This section is based exclusively on primary sources, in violation of WP:PRIMARY and WP:UNDUE. However, I did find a Bloomberg citation that could be used to add it to the History section. This would comply with the guidance at WP:CRITS and avoid undue weight on a local dispute on a page about a global corporation.

 Not done - "dispute with local regulators" is too euphemistic/vague when we have details, including in the Bloomberg cite.

2. Discuss changes to insurance content

−

Turo does not require renters to have personal coverage if the renter books a trip with a protection plan provided by Turo. Turo provides up to $750,000 in third party liability insurance from Travelers Insurance in the United States, up to $2 million in Canada, and up to £20 million in the UK, with 5 plans varying in vehicle protection.

+

References
References

Explanation: Cited exclusively to primary sources (Turo's own website) and a lot of the information is out-dated or incorrect. Turo has different insurance partners and different insurance products in different countries. Many of those products/partners change frequently. A general statement that Turo offers insurance would be a good replacement, but I am not aware of any good citations for that, other than NerdWallet, which I don't think Wikipedia accepts.

 Done Rusalkii (talk) 21:04, 15 August 2024 (UTC)

3. Not a Car Rental Company (end of Services section)

−

This will have two legal effects: first, the protections afforded to car rental companies will not be extended to Turo, second, services like Uber and Lyft will try to leverage this case so that they are no longer deemed to be a transportation company.

+

References
References

Explanation: WP:CRYSTALBALL and poor citation.

 Done, agreed that this is unsourced speculation. Rusalkii (talk) 21:04, 15 August 2024 (UTC)

Carmen-Turo (talk) 20:26, 15 August 2024 (UTC)

@Rusalkii: Below is a revised request #1 based on your feedback above asking for more details about the "dispute with local regulators". For context, "over a dispute with regulators" is what the cited source says in the preview (I wasn't being euphemistic/vague on purpose), but I was able to get access to the full article, which has more details like you mentioned.

1. Unlicensed insurance activity in the state of New York Section

−

==Unlicensed insurance activity in the state of New York==In May 2013, the [[New York State Department of Financial Services]] issued a consumer alert, warning that RelayRides misrepresented insurance coverage for users of its program. New York issued a [[cease-and-desist]] letter ordering RelayRides to stop operations, and RelayRides suspended operations in the state. RelayRides was fined $200,000 for [[false advertising]] for engaging in unlicensed insurance activity, and other violations.

+

Turo left the New York market in the United States in 2013, due to local regulations that prohibit using vehicles owned by consumers for commercial purposes without a license. It re-entered the New York market in 2022 after the 2021 passing of a peer-to-peer sharing bill in the state, SB 6715.

References
References

Explanation: The current section is based exclusively on primary sources, in violation of WP:PRIMARY and WP:UNDUE, plus has a dedicated section for a legal issue contrary to the guidance at WP:CRITS. The current page seems to characterize things very differently than independent sources like Bloomberg. The proposed would address this by summarizing the Bloomberg article, instead of primary sources.

Amao24 (talk) 18:19, 18 September 2024 (UTC)

Hi @Amao24! Thank you for following our COI editing processes. I've rewritten the section to rely solely on secondary sources, and folded it into the "History" section. Your proposed wording downplays the DFS warning and fine, though I agree that the previous text dramatized it a bit. What do you think of the current wording? Best regards, Vermont (🐿️—🏳️‍🌈) 04:29, 9 October 2024 (UTC)

Whether to mention the exclusivity policy

I'm cleaning up this article a bit and removed a section on their exclusivity policy: one source was their Terms of Service directly, and the other a company blog. While I haven't found secondary coverage of the exclusivity policy (i.e., likely not worth a mention here), I did find this May 2022 statement from Competition Bureau Canada. It announces that Turo discontinued their exclusivity policy in Canada following concerns raised by the Bureau. If there is secondary coverage I would support inclusion, though with the currently-available sources (a company blog post and government press release) I don't think it warrants mention. Best, Vermont (🐿️—🏳️‍🌈) 03:33, 9 October 2024 (UTC)

Requested tweaks

My name is Alex and I work for Turo. Pursuant to WP:COI, I'd like to request an impartial editor consider the following proposed changes:

1. Lead

−

four countries (United States, Canada, United Kingdom, and Australia) and new corporate owners to rent out their cars in France in addition to the four previous countries.

+

five countries (United States, Canada, United Kingdom, France, and Australia)

Explanation: Turo expanded to France a while back (source), making it 5 instead of 4 countries. Also, the phrase "and new corporate owners..." I don't understand what this uncited phrase is referring to. Rentals in France are the same as any other country and are not restricted to "new corporate owners".

2. See also section

−

*[[Getaround]], competing peer-to-peer carsharing service in US and Europe *[[Momo Car-Sharing]], European carsharing demonstration project *[[easyCar]], company that formerly offered a similar service in the UK

+

Explanation: I presume it is not appropriate for competitors to use the See Also section to plug themselves. Turo is not similarly listed on any of these pages. Not sure if it's relevant, but some of these companies are no longer in operation.

3. Services section

−

People or companies who wish to rent their cars can register their cars online to be rented by other Turo members. The car owner states when and where the car will be available. A Turo member who wants to rent a car reserves a specific time slot for the car online. Turo takes 10 to 40 percent of rental income, depending on the insurance coverage it provides the car owner

+

People or companies who wish to rent their cars can register their cars online to be rented by other Turo users. The car owner states when and where the car will be available. A Turo user who wants to rent a car reserves a specific time slot for the car online. Turo takes 10 to 40 percent of rental income, depending on the insurance coverage it provides the car owner

Explanation: Maybe it's just me, but the "members" language makes it sound like Turo is a membership-based service, with a membership fee and/or voting members or the like. Users just create an account, but they don't become a member of an organization. Most citations do not use "members" language.

4. Duplicate Content in Different Sections

"Legal status in New York State" Section:

"Turo was permitted to partially reopen their platform in New York State in January 2021, and returned fully in 2022.[20][21]"

Rebranding and expansion" section

"It expanded to the U.S. state of New York in June 2022 after the 2021 passing of a peer-to-peer car sharing bill in the state, SB 6715.[21]"

Proposed consolidation

"Turo was permitted to partially reopen their platform in New York State by the passing of car sharing bill SB 6715, in January 2021, and returned fully in 2022.[20][21]"

Explanation: This would consolidate a couple of mostly redundant sentences

Pinging @Vermont:, who was previously involved in editing the duplicate content (request #4). Amao24 (talk) 19:15, 3 December 2024 (UTC)

Reply 3-DEC-2024

  Edit request partially implemented  

1. N The lead section was not implemented because the given source reference for the claim was not formatted according to the citation style already in use by the article. (See WP:CITEVAR.)
2. Y The See also section was reduced as requested.
3. Y The Services section text was modified as requested.
4. N The duplicate text from two different sections was not consolidated because the new location for this text was not given with the request.

Regards,  Spintendo  23:56, 3 December 2024 (UTC)