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Zalo

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Zalo
Original author(s)Vương Quang Khải
Developer(s)
Initial releaseAugust 1, 2012; 12 years ago (2012-08-01)
Operating systemWindows, macOS, Android, iOS, web application
Available in3 languages
List of languages
Vietnamese, English, Burmese
TypeVoIP and instant messaging application software
Websitezalo.me

Zalo is a Vietnamese instant messaging multi-platform service developed by VNG Corporation. Zalo is also used in other countries outside of Vietnam, including the United States, Japan, South Korea, Australia, Germany, Myanmar and Singapore.[1]

As of late September 2024, Zalo has approximately 77.6 million active monthly users with nearly 1.97 billion messages sent each day.[2] Zalo is currently available in all 63 provinces of Vietnam, including islands, remote areas, and is accessible in more than 23 countries worldwide.

History

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Launch

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The name for Zalo is a blend of Zing (an online website managed by VNG) and alo (a standard phrase used to answer a call in Vietnam).[3]

Zalo was co-created by Vương Quang Khải, the executive Vice President of VNG.[4] After studying in the United States, he returned to Vietnam in 2007.[5] Recently, he began to work primarily on Artificial Intelligence technology, developing Kiki, an AI based virtual assistant.

The first software test version of Zalo was released in August 2012, eight months after development began in late 2011. By September 2012, Zalo had released new versions on iOS, Android and the Nokia S40.[6] However, Zalo received little recognition due to various user issues, including having to use Zing ID for login and utilizing web platforms for the mobile application.[3][7]

In December 2012, the official version for Zalo was released to the public. On 8 January 2013, Zalo reached the top spot on the App Store in Vietnam, passing their main competitor, WeChat.[8]

In March 2013, Zalo reached the million-user milestone and continued to grow quickly, having over 2 million users only two months later, surpassing all international competitors, including Viber and Line.[9]

Rise in popularity

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In March 2014, Zalo reached 10 million users with 120 million messages sent per day, dominating 50% of the smartphone market in Vietnam.[10]

In February 2016, Zalo fastly grew with 45 million users, having a total of 1 million new users per month.[11]

In February 2017, Zalo reached 70 million users, approximately 75% of the population of Vietnam.[12]

In mid-2020, Zalo became the top messaging and communication software in Vietnam in terms of both usage and popularity.[13]

Since 2021, Zalo has continuously been creating new features, such as Short videos, enhanced security features (end-to-end encryption and auto-deleting messages,...)[14] and other improvements to the software.

In 2021, Zalo launched the Zalo Connect feature to help citizens in COVID-19-affected areas connect together and support each other.[15]

Since 2022, Zalo began introducing a series of artificial intelligence features, including eKYC in 2022; text to speech, voice to text, Zalo AI Avatar in 2023; speech recognition and zSticker AI in 2024.[16][17]

Main features

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Records

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  • In February 2013, Zalo was regarded as one of the "most creative mobile applications" by international technology news website Tech in Asia.[18]
  • In April 2013, Zalo won the 2013 Sao Khue Award – an award presented by the Vietnam Software Association (VINASA) to recognize outstanding technological and scientific achievements of Vietnam.[19]
  • In January 2019, at an event hosted by the Ministry of Information and Communications, former Vietnamese Prime Minister Nguyễn Xuân Phúc asserting the neccessity of Zalo in the lives of Vietnamese people, stating "Where there are Vietnamese people, there is Zalo".[20]
  • In 2021, the Zalo Connect feature was titled as a "Creative Vietnamese Technological Solution" at Tech Summit 2021, hosted by VnExpress.[21]
  • In March 2022, Global Brand Magazine awarded Zalo the Global Brand Award, rating it as the most used messaging app in Vietnam, above WeChat and WhatsApp.[22][23]
  • According to research by Decision Lab in the last quarter of 2021, up to 48% of people asked uses Zalo to communicate with friends and family, while Facebook and Messenger's percentages were both 27% and 20% respectively.[24][25]
Date Achievement
3/2014 Reached 10 million users[26]
11/2014 Reached 20 million users[27]
5/2015 Reached 30 million users[28]
4/2016 Reached 50 million users[29]
9/2016 Reached 60 million users[30]
8/2017 Reached 70 million users[31]
21/05/2018 Reached 100 million users[32][33][34]

Controversies

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Operating without a license

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In July 2019, the Ho Chi Minh City Department of Information and Communications issued a document demanding parties responsible for registering and managing domain names revoke Zalo.vn and Zalo.me, owned by VNG Corporation, due to them operating social networks without permission. Previously, Zalo was found operating social networks without a license in 2018, which resulted in a punishment. However, the Department allowed the domains to remain active, giving VNG time to complete licensing documents.[35]

On 11 November 2019, the Zalo.vn domain was suspended for 45 days to allow authorities to investigate potential violations, despite VNG submitting an application for license renewal. According to sources, the application did not meet the criteria for approval, resulting in a temporary domain suspension, allowing Zalo to complete the filing process.[36]

On 24 November 2019, Zalo was officially granted a social network license.[37]

Exposing private user information

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To use the Find nearby feature, users must enable location mode, allowing Zalo to scan for nearby users within a radius of several kilometers. However, the mobile app has this feature enabled by default, resulting in a situation where anyone can have their location exposed when location services are turned on.[38]

In May 2022, mobile versions of Zalo received end-to-end encryption to protect private conversations, while the Zalo PC and web versions were updated to enhance user information security.[39]

Paywalls

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On 1 August, 2022, Zalo began charging users, resulting in restricted access to certain features for those with free accounts.[40] Immediately after, Zalo saw an increase in 1-star ratings on the App Store and Google Play, along with boycotts and multiple threats to delete the application.[41]

See also

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References

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  1. ^ Bá Tân (2013-05-06). "Zalo hòa vào xu thế toàn cầu". Sài Gòn Giải Phóng (in Vietnamese). Retrieved 2022-07-01.
  2. ^ "Zalo là nền tảng nhắn tin phổ biến nhất Việt Nam". Znews.vn (in Vietnamese). 2024-11-05. Retrieved 2024-11-06.
  3. ^ a b P.K.D (2013-10-01). ""Cổ tích công nghệ" Việt mang tên Zalo". Tuổi Trẻ (in Vietnamese). Retrieved 2022-06-29.
  4. ^ "Vương Quang Khải Zalo và bí quyết 'leo núi AI' của 'chàng Don Quixote'". VCCorp.vn (in Vietnamese). Retrieved 2024-11-08.
  5. ^ Nguyên Long (2013-07-04). "Ba vận may của chàng "Đông-Ki-Sốt" công nghệ". vneconmy.vn (in Vietnamese). Retrieved 2024-11-08.
  6. ^ ""Trận chiến" Zalo của VNG". VietNamNet (in Vietnamese). 2013-02-07. Retrieved 2022-06-29.
  7. ^ "Zalo: Từ giấc mơ lãng mạn đến ngôi vị số 1". vi: Báo Dân Trí (in Vietnamese). 2013-03-19. Retrieved 2022-06-29.
  8. ^ P.K.D (2013-10-02). "Lời "tuyên thệ" từ chức đồng loạt và bước ngoặt quyết định". Tuổi Trẻ (in Vietnamese). Retrieved 2022-06-29.
  9. ^ "Cuộc chiến OTT: Zalo đối đầu Viber và Line". VietNamNet (in Vietnamese). Retrieved 2024-11-07.
  10. ^ "Zalo đạt mốc 10 triệu người dùng". Tiền Phong (in Vietnamese). 2014-03-20. Retrieved 2024-11-07.
  11. ^ "Zalo công bố đạt 45 triệu người dùng". Tuổi Trẻ (in Vietnamese). 2016-02-25. Retrieved 2024-11-07.
  12. ^ "Zalo cán mốc 70 triệu người dùng". vi: VTV (báo) (in Vietnamese). 2017-02-22. Retrieved 2024-11-07.
  13. ^ "Zalo tiếp tục dẫn đầu các nền tảng nhắn tin tại Việt Nam". Nhân Dân (in Vietnamese). 2024-11-05. Retrieved 2024-11-08.
  14. ^ "Một số mẹo giúp bảo vệ quyền riêng tư trên Zalo". Nhân Dân (in Vietnamese). 2023-05-21. Retrieved 2024-11-08.
  15. ^ Giang Lê (2021-08-12). "Zalo Connect giúp người dân vùng dịch tìm sự hỗ trợ khẩn cấp". Forbes Vietnam (in Vietnamese). Retrieved 2024-11-08.
  16. ^ "Zalo và hành trình 7 năm nuôi dưỡng nhân sự cho khát vọng AI". Cafef.vn (in Vietnamese). 2024-06-21. Retrieved 2024-11-08.
  17. ^ Ngọc Ánh; Nguyễn Hải; Lê Tỉnh (2023-10-22). "Tạo ảnh đại diện bằng Zalo AI lại gây "bão mạng", có gì đáng lo?". vi: Báo Người Lao Động (in Vietnamese). Retrieved 2024-01-19.
  18. ^ "Zalo lọt Top ứng dụng di động sáng tạo nhất châu Á". VietNamNet (in Vietnamese). Retrieved 2024-11-08.
  19. ^ Lê Hải Hương (2013-04-23). "Ứng dụng nhắn tin miễn phí Zalo đoạt giải thưởng Sao Khuê 2013". Báo Điện tử An ninh Thủ đô (in Vietnamese). Retrieved 2022-06-29.
  20. ^ ""Ở đâu có người Việt, ở đó có Zalo"". VOV.VN (in Vietnamese). 2019-01-15. Retrieved 2024-11-08.
  21. ^ "12 sản phẩm công nghệ sáng tạo tại Tech Awards 2021". Báo Quảng Ninh điện tử (in Vietnamese). Retrieved 2024-11-08.
  22. ^ Hùng Anh (2022-03-28). "Global Brand Awards đánh giá Zalo là ứng dụng nhắn tin hàng đầu Việt Nam". Nhân Dân (in Vietnamese). Retrieved 2022-06-29.
  23. ^ Mai Lan (2022-03-28). "Zalo được vinh danh là app nhắn tin hàng đầu Việt Nam tại giải thưởng quốc tế". Thanh Niên (in Vietnamese). Retrieved 2022-06-29.
  24. ^ Thach Huynh (2022). "Move over—here comes Zalo!". Decision Lab. Retrieved 2022-07-01.
  25. ^ Phương Dung (2022-02-17). "Zalo là ứng dụng liên lạc hàng đầu của người Việt". VietNamNet (in Vietnamese). Retrieved 2022-07-01.
  26. ^ Khôi Linh (2014-03-20). "Zalo tuyên bố đạt mốc 10 triệu người dùng". vi: Báo Dân Trí. Retrieved 2022-06-29.
  27. ^ A.Thanh (2014-11-13). "Zalo đạt mốc 20 triệu người dùng". vi: Báo Người Lao Động (in Vietnamese). Retrieved 2022-06-29.
  28. ^ Đức Nam (2015-05-20). "Zalo cán mốc 30 triệu người dùng". Zing News (in Vietnamese). Retrieved 2022-06-29.
  29. ^ Trung Hiền (2016-04-29). "Ứng dụng Zalo của Công ty VNG chạm mốc 50 triệu người dùng". VietnamPlus (in Vietnamese). Retrieved 2022-06-29.
  30. ^ Đức Nam (2016-09-20). "Zalo cán mốc 60 triệu người dùng". Zing News (in Vietnamese). Retrieved 2022-06-29.
  31. ^ Đức Nam (2017-02-22). "Zalo đạt mốc 70 triệu người dùng". Zing News (in Vietnamese). Retrieved 2022-06-29.
  32. ^ Thành Luân (2018-05-21). "Zalo cán mốc 100 triệu người dùng toàn cầu". Thanh Niên (in Vietnamese). Retrieved 2022-06-29.
  33. ^ Thế Anh (2018-05-21). "Zalo cán mốc 100 triệu người dùng". Zing News (in Vietnamese). Retrieved 2022-06-29.
  34. ^ Kim Thanh (2018-05-21). "Zalo chính thức có 100 triệu người dùng". Sài Gòn Giải Phóng (in Vietnamese). Retrieved 2022-06-29.
  35. ^ Hoàng Ngân (2019-07-29). "Giật mình gã khổng lồ Zalo hoạt động không phép". Báo Giao Thông (in Vietnamese). Retrieved 2022-06-30.
  36. ^ Thế Lâm (2019-11-15). "Đã nộp hồ sơ xin cấp phép, vì sao tên miền Zalo.vn vẫn bị ngừng hoạt động?". vi: Báo Lao Động (in Vietnamese). Retrieved 2022-06-30.
  37. ^ "Zalo chính thức được cấp giấy phép mạng xã hội". Information and Communication Digital Magazine (in Vietnamese). 2020-12-24. Retrieved 2024-11-11.
  38. ^ Hải Nguyên (2017-03-13). "Sử dụng Zalo, người dùng có nguy cơ lộ thông tin cá nhân". VOV (in Vietnamese). Retrieved 2022-07-01.
  39. ^ Gia Bảo (2022-05-18). "Zalo chính thức hỗ trợ mã hóa đầu cuối, tăng cường bảo vệ thông tin người dùng". Thanh Niên (in Vietnamese). Retrieved 2022-07-01.
  40. ^ Anh Quân (2022-07-06). "Zalo thu phí, người dùng than trời vì rắc rối". Thanh Niên (in Vietnamese). Retrieved 2022-07-19.
  41. ^ "Zalo rớt sao đánh giá trên bảng xếp hạng Android và iOS". Báo Thanh Niên (in Vietnamese). 2022-08-19. Retrieved 2022-09-04.
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