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December 1

BT Mail Err code: 10023

I wonder if someone who uses BT Mail can help with this. I replied to a friend's message this evening, but when she replied to my reply I was unable to open it. Instead a dialogue box appeared with the following message: "Error: An error occurred when loading message body. [Err code: 10023]". Is there any way to bypass the message? I've tried forwarding on the unopened message but get the same error code and moving it to spam/delete/draft, etc, doesn't help. I've Googled this but with little success. BT help suggested logging out then logging back in again, but that hasn't solved it either, so I thought I'd ask here. Thanks in advance. This is Paul (talk) 22:11, 1 December 2019 (UTC)[reply]

@This is Paul: It will help to know where the error is coming from. If you are using the web interface, then try using a different program to download your mail from POP or IMAP, see [1]. If you are already using an external program, try the web page. RudolfRed (talk) 22:51, 1 December 2019 (UTC)[reply]

I've been using Google Chrome, but I'll give this a go. Cheers, This is Paul (talk) 18:22, 3 December 2019 (UTC)[reply]