Jump to content

Talk:TaskUs

Page contents not supported in other languages.
From Wikipedia, the free encyclopedia

home page

[edit]

in the reference section why taskus home page is linked? Ajitnair2020 (talk) 18:19, 9 November 2023 (UTC)[reply]

Updates and Expanded Content

[edit]

Hello! I am employed by TaskUs and hope to work with the community to update and expand this Wikipedia entry. The company's work has grown significantly; not much of it is reflected in the article. My suggested edits are substantial: introducing additional sections to organize the existing content as well as adding new information. I am posting a suggested version of the entire article below. The highlighted text is what is currently included in the article; unhighlighted text is new content being introduced.

TaskUs suggested rewrite

TaskUs is an outsourcing company that handles content moderation, customer experience,artificial intelligence, operations and risk & response services for companies around the world,[1] including Facebook and DoorDash.

History

TaskUs was founded by Bryce Maddock and Jaspar Weir, best friends since high school,[2] in 2008 in Santa Monica, California.[3] The two had co-founded other companies before starting TaskUs.[4]

The company was originally conceived as a task-based virtual assistant platform for start-ups,[5] based in the Philippines. Conversation with potential clients indicated a need for more comprehensive support and TaskUs modified their model accordingly.[3][6] Early funding included $15 million from Navegar, a private equity fund in the Philippines, and a $14 million loan from Bridge Bank. The Blackstone Group invested $250 million in 2018.[3][7][8]

The company had its initial public offering in June 2021; it is traded on NASDAQ as Nasdaq: TASK. Approximately 30% of the company's revenue is from providing content moderation for Facebook, and about 12% is from DoorDash.[9][10][11][12] TaskUs was originally structured as a limited liability company. This meant that it distributed phantom stock to employees before its 2021 IPO.[13]

In 2022, a class-action lawsuit was brought against TaskUs for a data breach they did not bring to the attention of customers.[14] That same year, the company was also accused of improper revenue disclosure and lack of clarity regarding its work with Facebook.[15] Several components of the claim were dismissed by a New York federal judge.[16] TaskUs moved to dismiss this claim against them in February 2023.[17]

Operations

The company moved its headquarters to San Antonio, Texas in 2017, then to New Braunfels, Texas in 2018. [18] Its revenue for the first quarter of 2024 was $227.5 million.[19] The company employs a total of 47,000 employees in 13 locations;[20] the company's principal operations are in the Philippines.[7][21][22][23]

Customers include Coinbase (beginning in 2017), Netflix, Zoom (beginning in 2020), Whisper, Tinder, AutoDesk, and Uber (beginning in 2013).[3][7][24] TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.[25]

TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees.[26][27] Employee satisfaction surveys are circulated four times a year.[28] The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees.[29] In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.[30]

Developments

In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider.[1] In 2023, TaskUs introduced an AI platform, TaskGPT.[20] TaskUs is a financial supporter of the first fixed-price virtual power purchase contract.[31] In early 2024, the company introduced AssistAI for customer service.[32]

Recognition

Maddock and Weir were named on Inc Magazine's '30 under 30' list.[4] In 2017, Entrepreneur Magazine listed TaskUs as #3 on their Entrepreneur 360 list.[33] In 2019, Maddock and Weir were named Entrepreneurs of the Year by Ernst & Young.[34] In 2022, TaskUs was named North America Company of the Year by Frost & Sullivan.[35]

References

  1. ^ a b Killela, Eric (27 May 2022). "The TaskUs at hand: New Braunfels' largest tech company eyes global growth under the radar". San Antonio Express News.
  2. ^ White, Ronald D. (15 January 2017). "TaskUs co-founder Bryce Maddock provides helping hands for tech start-ups". Los Angeles Times.
  3. ^ a b c d Levy, Ari (11 June 2021). "TaskUs founders' path to Nasdaq started with high school parties and a yogurt venture in Argentina". CNBC. Retrieved 31 August 2021.
  4. ^ a b Schulzke, Mario (3 March 2017). "Jaspar Weir- Co-founder and President of TaskUs". IMensch.
  5. ^ Porter, Jane (19 September 2014). "How TaskUs Bootstrapped Its Way From 2 to 1,200 Employees". Fast Company.
  6. ^ Provencher, Donna (27 January 2022). "President of TaskUs discusses rocky road to success". Austin Business Journal.
  7. ^ a b c "How Two High School Friends Turned $25,000 Into an $80 Million Business". Inc.com. June 2016. Retrieved 31 August 2021.
  8. ^ "TaskUs Attracts $15 Million Strategic Investment from Navegar". BusinessWire.
  9. ^ "Blackstone Weighs Options for Outsourcing Firm TaskUs". Bloomberg.com. 4 February 2021. Retrieved 31 August 2021.
  10. ^ "Research analyst says TaskUs is set to ride a growth wave - San Antonio Business Journal". San Antonio Business Journal. 19 April 2021. Retrieved 31 August 2021.
  11. ^ "QUARTERLY REPORT ON FORM 10-Q FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2021". sec.gov. Retrieved 31 August 2021.
  12. ^ Satariano, Adam; Isaac, Mike (31 August 2021). "The Silent Partner Cleaning Up Facebook for $500 Million a Year". nytimes.com. Retrieved 31 August 2021.
  13. ^ Letenyei, Danielle (8 June 2021). "Digital Outsource Company TaskUs to Go Public via IPO This Week". Market Realist.
  14. ^ Mason, Bob (5 April 2022). "Crypto Investors Sue TaskUs, Shopify, and Ledger Over New Data Breach". Yahoo Finance.
  15. ^ Killelea, Eric (26 January 2022). "New Braunfel's TaskUs' stock slid after short-seller's report". San Antonio Express News.
  16. ^ Perera, Katryna (8 January 2024). "Outsourcing Co. TaskUs Gets Investor Suit Trimmed". Law360.
  17. ^ "Lozada v. TaskUs, Inc. No.1:2022cv01479-Document 51". 16 February 2023.
  18. ^ "TaskUs files for IPO; HQ now in New Braunfels instead of California - Austin Business Journal". Austin Business Journal. 13 April 2021. Retrieved 31 August 2021.
  19. ^ "TaskUs Announces Fiscal First Quarter 2024 Results". 8 May 2024.
  20. ^ a b Lingle, Brandon (8 November 2023). "TaskUs rises amid higher profit in third quarter, despite revenue dip". San Antonio Express News.
  21. ^ "TaskUs prospectus". sec.gov. Retrieved 31 August 2021.
  22. ^ "TaskUs reports more than 57% year-over-year revenue growth - San Antonio Business Journal". San Antonio Business Journal. 12 August 2021. Retrieved 31 August 2021.
  23. ^ Abad, Roderick (6 October 2014). "BPO firm TaskUs to invest $25M for PH expansion". ABS-CBN.
  24. ^ Lingle, Brandon (13 April 2021). "New Braunfels' tech firm TaskUs files to go public". San Antonio Express-News. Retrieved 31 August 2021.
  25. ^ Siu, Eric. "How TaskUs CEO Bryce Maddock Went from Living With His Parents to $15M in Revenue". Leveling Up.
  26. ^ Cohn, Alisa (6 November 2018). "Building Culture is Essential for Startup Success; TaskUs Leads the Way". Forbes.
  27. ^ Preston, Maddie (10 March 2020). "Innovative Spaces:TaskUs's People-First Office Combines Performance and Fun". Dallas Innovates.
  28. ^ "This Outsourcing company is a 'millennial magnet' thanks to a comprehensive LGBTQ HMO coverage, MMA fighting sessions, and more". GMA news online. 4 September 2017.
  29. ^ Blake, Lindsay (1 June 2016). "Meet the Outsourcing Company Powering Some of the Web's Hottest Startups". Inc.
  30. ^ "TaskUs Philippines grant scholarships". The Philippine Star. 12 April 2015.
  31. ^ Killelea, Eric (14 February 2023). "TaskUs joins power-purchase partnership bringing a new solar plant to South Texas". San Antonio Express News.
  32. ^ "TaskUs Elevates the Customer Experience With the launch of AssistAI, powered by TaskGPT". Yahoo Finance. 27 February 2024.
  33. ^ "Entrepreneur 360 best entrepreneurial companies in America 2017". Entrepreneur Magazine.
  34. ^ "TaskUs Founders Receive National Entrepreneur of the Year Award".
  35. ^ "Awards:TaskUs named North America Company of the Year in the 2022 Frost & Sullivan Best Practices Awards". Adobo Magazine. 17 February 2022.

Would appreciate the community's help in implementing these improvements to this article. RK at TaskUs (talk) 12:23, 25 June 2024 (UTC)[reply]

 Not done for now: it's not clear what changes you want to be made. Please mention the specific changes in a "change X to Y" format. Can you particularly please highlight what you want removed from the article? Likeanechointheforest (talk) 22:43, 1 September 2024 (UTC)[reply]
Hi Likeanechointheforest, as per your request, I am listing the requested changes to this article below:
Please add an "Operations section" and move the following content into that section:
Please add the following new content to the Operations section:
  • The company employs a total of 47,000 employees in 13 locations;[3] the company's principal operations are in the Philippines.[4][5][6][7]
  • TaskUs's model has the company assuming full function for their clients, like customer service, content moderation, photo editing, and more. Close to half of TaskUs staff are embedded as part of client customer service teams.[8]
  • TaskUs uses the Net Promoter Score (NPS) to gauge and maintain company culture, including office environments designed by employees.[9][10] Employee satisfaction surveys are circulated four times a year.[11] The company’s offices around the world use “themed offices,” open floor plans, and fitness centers to attract and maintain employees.[12] In 2015, TaskUs Philippines began offering academic scholarships for children of employees, the TaskUs Scholars program.[13]
Please add a "Developments" section with the following content:
  • In April 2022, TaskUs made its first acquisition after going public by buying heloo, the Croatia-based digital customer service provider.[14]
  • In 2023, TaskUs introduced an AI platform, TaskGPT.[3]
  • TaskUs is a financial supporter of the first fixed-price virtual power purchase contract.[14] In early 2024, the company introduced AssistAI for customer service.[15]
Please add a "Recognition" section with the following content:

References

  1. ^ "TaskUs files for IPO; HQ now in New Braunfels instead of California - Austin Business Journal". Austin Business Journal. 13 April 2021. Retrieved 31 August 2021.
  2. ^ "TaskUs Announces Fiscal First Quarter 2024 Results". 8 May 2024.
  3. ^ a b Lingle, Brandon (8 November 2023). "TaskUs rises amid higher profit in third quarter, despite revenue dip". San Antonio Express News.
  4. ^ "How Two High School Friends Turned $25,000 Into an $80 Million Business". Inc.com. June 2016. Retrieved 31 August 2021.
  5. ^ "TaskUs prospectus". sec.gov. Retrieved 31 August 2021.
  6. ^ "TaskUs reports more than 57% year-over-year revenue growth - San Antonio Business Journal". San Antonio Business Journal. 12 August 2021. Retrieved 31 August 2021.
  7. ^ Abad, Roderick (6 October 2014). "BPO firm TaskUs to invest $25M for PH expansion". ABS-CBN.
  8. ^ Siu, Eric. "How TaskUs CEO Bryce Maddock Went from Living With His Parents to $15M in Revenue". Leveling Up.
  9. ^ Cohn, Alisa (6 November 2018). "Building Culture is Essential for Startup Success; TaskUs Leads the Way". Forbes.
  10. ^ Preston, Maddie (10 March 2020). "Innovative Spaces:TaskUs's People-First Office Combines Performance and Fun". Dallas Innovates.
  11. ^ "This Outsourcing company is a 'millennial magnet' thanks to a comprehensive LGBTQ HMO coverage, MMA fighting sessions, and more". GMA news online. 4 September 2017.
  12. ^ Blake, Lindsay (1 June 2016). "Meet the Outsourcing Company Powering Some of the Web's Hottest Startups". Inc.
  13. ^ "TaskUs Philippines grant scholarships". The Philippine Star. 12 April 2015.
  14. ^ a b Killela, Eric (27 May 2022). "The TaskUs at hand: New Braunfels' largest tech company eyes global growth under the radar". San Antonio Express News. Cite error: The named reference "Killela" was defined multiple times with different content (see the help page).
  15. ^ "TaskUs Elevates the Customer Experience With the launch of AssistAI, powered by TaskGPT". Yahoo Finance. 27 February 2024.
  16. ^ Schulzke, Mario (3 March 2017). "Jaspar Weir- Co-founder and President of TaskUs". IMensch.
  17. ^ "Entrepreneur 360 best entrepreneurial companies in America 2017". Entrepreneur Magazine.
  18. ^ "TaskUs Founders Receive National Entrepreneur of the Year Award".
  19. ^ "Awards:TaskUs named North America Company of the Year in the 2022 Frost & Sullivan Best Practices Awards". Adobo Magazine. 17 February 2022.

Thank you! RK at TaskUs (talk) 17:49, 12 September 2024 (UTC)[reply]

 Done Added what I could! Some of the requested additions feel promotional, so I did not do those. Likeanechointheforest (talk) 18:40, 21 September 2024 (UTC)[reply]
Thank you for your help. I appreciate your review and implementation. All the best, RK at TaskUs (talk) 15:03, 30 September 2024 (UTC)[reply]
Retrieved from "https://wiki.riteme.site/w/index.php?title=Talk:TaskUs&oldid=1248616297"