Talk:Enterprise feedback management/Archives/2012

2007-02-1 Automated pywikipediabot message

--CopyToWiktionaryBot 10:55, 1 February 2007 (UTC)

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I need sources

Whoever keeps taking out the part that says Perseus Development (Now Vovici) coined the term that was later adopted by Gartner.... I need to see your source that contradicts that. Otherwise you are just being unprofessional. This article has been like that since early '06 and all of a sudden individuals are trying to change this. To me it is unproductive and misleading. We must provide indivuals looking up this term with the most information possible which definately includes the origin. So please stop taking out this vital piece of information unless you have documentation proving otherwise, thank you. And by documentation I mean sources that are backed up by other sources not influenced by each other.

DAnglFrd (talk) 00:38, 25 November 2007 (UTC)

Don't know if this helps or not. I'm not sure Perseus coined the term, but I know for a fact they were using it at least in '06 and perhaps as much as a year or two earlier. It's often difficult to establish who comes up with these terms. My company (Mindshare Technologies) started using variations on this theme such as "Customer Feedback Management" and "Customer Experience Management" back in '03. A year or two later we considered adopting "Enterprise Feedback Management" and at that time noticed that Perseus was using the term. A Google search at that time showed that there were few others using the term, so if they didn't coin it directly, they were at least one of the earliest adopters of the term. I agree that since this article is supposed to be about EFM, credit should be given to the company that invented it.

Also, what kind of additional citation do you need to establish the date of entry into the market for Mindshare Technologies? I'll put a couple more references on there to establish credibility. Please post back if more detail or information of another kind is necessary to establish date of entry.

--Cardsharp1029 (talk) 15:53, 21 August 2008 (UTC)

The Market Structure section says "This is the day they first publicly used "enterprise feedback management" to describe their company in a third-party publication". It looks like many companies are adding their names to the list before the term even existed. Or with links to articles that don't even mention the term "Enterprise Feedback Management"

This wiki page should also define what makes up an EFM System (See Gartner). There is much confusion between the difference of a Survey System and an Enterprise Feedback Management system. —Preceding unsigned comment added by 76.14.68.151 (talk) 06:25, 23 August 2008 (UTC)

In 1767 Polynesians were observed by Europeans riding waves on heavy long boards. At the time this wasn't called "surfing" but is was indeed surfing. The first snowboarders called their sport "snurfing" but it was still snowboarding. The point is that one can participate in an activity before it has a commonly accepted label. Many of the companies listed on this page were participating in Enterprise Feedback Management long before that term came into common acceptance. That does not mean they weren't "EFM" companies, it simply means that the act of gathering feedback and distributing it through the enterprise hadn't been labeled EFM yet. The references cited by these companies should demonstrate participation in EFM activities, such as automated survey gathering, a central feedback repository, distributed reporting, etc. --Cardsharp1029 (talk) 22:31, 25 August 2008 (UTC)

Pgraca (talk) 11:02, 23 January 2009 (UTC) Why did someone from 70.57.94.14 removed the reference to e-Questionnaire? we are doing EFM for years now, even before the term was identified by the Gartner group. Since a lot of actors are listed here, why can't we also be?

All we need to do to settle this matter is to differentiate between what EFM really is (integration of surveys with back-office data, integrated workflows, panel management and other advanced tools as part of it) and pretty quickly we will see that before Gartner came up with the concept (and the term was indeed coined between gartner and vovici - check out this blog for more details - http://blog.vovici.com/vovici_blog/2008/06/father-of-efm.html) all we had was surveys. which is NOT the same. I really cannot stand small survey vendors or web-based vendors that say they do EFM. that is not true. (esteban kolsky - originator of the concept and co-originator of the term).

For what it's worth, as President of Perseus I was closely involved with both the development of the concept and origination of the term. The concept was actually co-developed by General Motors and Perseus in the 2004. Although I would give more credit to General Motors. GM identified a number of risks in allowing GM employees to create surveys and deploy them externally. High on the list was a risk of potential lawsuits should an employee inadvertently collect/release private information. They also wanted manage how frequently their key customers were surveyed as well as control the look and feel of all outgoing surveys. The term itself was selected from a list of about 30 terms that Perseus employees brainstormed in an afternoon meeting. I believe that the actual term was suggested by Carl Henning (at the time our VP of International Business). We decided on EFM, in part because, as Esteban mentioned earlier, it really isn't a survey application, and we felt the term feedback was more appropriate. We decided not to trademark EFM, but felt it would be a better business strategy to promote it. To this end we approached, Gartner Group. While Gartner agreed with the concept they were unwilling to promote it without some evidence of a market. On the other hand it was quite difficult for us to develop the market without Gartner. As a result it took a lot of small steps to develop the market, and while many vendors are now providing products and services, the actual market never really developed the way we and others thought it would back in 2004. unsigned comment added by 75.42.18.184 (talk) 23:57, 17 April 2009 (UTC)