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I've seen the word breakage to also refer to the portion of service which is unused by the customer. For instance, a 1000 minute per month cell phone plan, where the customer only uses 750 minutes, so 250 minutes is "breakage". This article focus on prepaid card breakage, but breakage seems to be a more general marketing term to any unused or wasted portion of a service. I don't have references (yet), but perhaps a marketing guru does.
216.113.208.146 (talk) 01:14, 16 October 2010 (UTC)[reply]
This concept applies for Loyalty Programs and Mileage Programs to indicate available points or miles that have been got but never redeemed.
Esaranha (talk) 19:52, 23 October 2010 (UTC)[reply]
The article mentions quanta a bunch of times. While I can see what quantum does mean in this context, it seems reasonable to have a longer explanation about it, maybe even in a different article. I tried to find some sources to write such an article, to no avail. Maybe someone experienced in this domain could start a draft? --Brandizzi (talk) 13:12, 21 March 2016 (UTC)[reply]