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Lucidya

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Lucidya
Company typePrivate
IndustryCustomer experience management (CXM)
FoundedAugust 18, 2016; 8 years ago (2016-08-18)
FoundersAbdullah Asiri, Hatem Kameli, Mohamed Milyani, Zuhair Khayyat
HeadquartersRiyadh, Saudi Arabia
Number of locations
2
Area served
GCC region (11 countries)
Key people
Abdullah Asiri (CEO)
Websitelucidya.com

Lucidya is a unified customer experience management (CXM) platform that uses artificial intelligence to provide real-time insights and interactions for organizations.[1] Founded on August 18, 2016, in Jeddah, Saudi Arabia, the company focuses on serving enterprises, governments, and SMEs in the Arab world.

History

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Lucidya was founded in 2016 by Abdullah Asiri, Hatem Kameli, Mohamed Milyani, and Zuhair Khayyat.[2][3][4] In 2017, the company launched its first AI-powered product for Twitter listening. This was followed by the introduction of a social listening platform in 2018.[5]

In 2019, Lucidya was listed among the Arab startups shaping the Fourth Industrial Revolution on the World Economic Forum.[6] That same year, it became the first venture capital-backed AI company in the MENA region.[7][8]

Lucidya secured $1.1 million in seed funding in January 2019 from investors such as VentureSouq, SEEDRA Ventures, and the Saudi Venture Capital Company.[9][10] In January 2022, the company raised $6 million in a Series A funding round led by Rua Growth Fund, with participation from M.A.L Ventures and AlRashed Group.[11][12][13]

In 2021, the company introduced the Lucidya CXM platform. The following year, Lucidya launched two new products: Profiles, an AI-powered customer data platform, and Survey, a feedback analysis tool.[14]

In 2023, Lucidya unveiled Luci, an AI-powered virtual analyst designed to provide insights and recommendations based on customer interactions.[15][16]

In 2024, the company introduced OmniServe, a platform for managing brand interactions. Lucidya also became the first private Saudi AI company to adopt a four-day workweek.[17][18]

Overview

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Lucidya offers a unified CXM platform that integrates various tools for managing customer experiences. The platform uses artificial intelligence to provide real-time insights and engagement for organizations.[19][20] Lucidya serves enterprises, governments, and SMEs in 11 countries in the Arab world, primarily focusing on customers in Saudi Arabia and the GCC region.[21]

Features include Arabic language analysis (the platform provides sentiment analysis with 92% accuracy across 15 Arabic dialects); real-time engagement (tools for identifying, reaching, and engaging customers in real-time); AI-driven insights (deep analytics for optimizing customer experiences and reducing operational costs); privacy compliance (adhering to global and regional data privacy regulations, including GDPR, SOC2, and Saudi Arabia’s PDPL).[22][23]

Operations

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Lucidya’s headquarters are in Riyadh, Saudi Arabia, with an additional office in Jeddah.[24][25] The company employs over 150 people.[26] The company adopted a four-day workweek.[27][28][29] Abdullah Asiri is founder and CEO of the company and Zuhair Khayyat is co-founder and CTO.[30][31]

Lucidya secured $1.1 million in seed funding in January 2019 from investors such as VentureSouq, SEEDRA Ventures, and the Saudi Venture Capital Company.[32][33] In January 2022, the company raised $6 million in a Series A funding round led by Rua Growth Fund, with participation from M.A.L Ventures and AlRashed Group.[34][35][36]

Lucidya has earned several accolades, including the Great Place to Work Certification (2023),[37] LinkedIn’s #1 Saudi Startup (2023),[38] G2 High Performer (2021, 2022, 2023),[39] G2 Leader (2023),[40] Capterra’s Best Ease of Use (2021), and Crozdesk Quality Choice, Trusted Vendor, and Happiest Users (2023).[41]

References

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  1. ^ "Saudi Arabia Customer Experience Management Market Size". www.fortunebusinessinsights.com. Retrieved 2025-01-24.
  2. ^ "Saudischer Gründerwettbewerb: Start-ups und eine Prinzessin". Der Spiegel (in German). 2018-04-12. ISSN 2195-1349. Retrieved 2025-01-24.
  3. ^ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-01-24.
  4. ^ Paracha, Zubair Naeem (2019-01-24). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-01-24.
  5. ^ "Die lebendige Start-up-Szene in Saudi-Arabien - WELT". DIE WELT (in German). Retrieved 2025-01-24.
  6. ^ "Meet the 100 Arab start-ups shaping the Fourth Industrial Revolution". widgets.weforum.org. Retrieved 2025-01-24.
  7. ^ "Abdullah Asiri". MBSC - كليه الامير محمد بن سلمان (in Arabic). Retrieved 2025-01-24.
  8. ^ Sharma, Alkesh. "Saudi technology start-up Lucidya raises $6m to fund expansion". The National. Retrieved 2025-01-24.
  9. ^ Paracha, Zubair Naeem (2019-01-24). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-01-24.
  10. ^ MGZN, Startup (2019-01-24). "Lucidya – Saudi's AI-powered social media monitoring platform closes a Series A round worth SAR 4 million – Startup MGZN". Retrieved 2025-01-24.
  11. ^ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-01-24.
  12. ^ Leon, Pamella de (2022-01-26). "Saudi Tech Startup Lucidya Raises US$6 Million To Fund Its Expansion Across The MENA Region". Entrepreneur. Retrieved 2025-01-24.
  13. ^ Hussain, Amani (2022-01-17). "Lucidya السعودية تجمع ٦ مليون دولار في جولة التمويل الثانية". واية عربي (in Arabic). Retrieved 2025-01-24.
  14. ^ Malin, Carrington (2024-11-09). "Building a world-class AI-powered CXM platform". www.middleeastainews.com. Retrieved 2025-01-24.
  15. ^ التحرير, فريق (2023-04-19). "لوسيديا تطلق منتجها لوسي المطور بالربط مع ChatGPT". جولة (in Arabic). Retrieved 2025-01-24.
  16. ^ Malin, Carrington (2024-11-09). "Building a world-class AI-powered CXM platform". www.middleeastainews.com. Retrieved 2025-01-24.
  17. ^ Amir, Khitam Al (2024-09-08). "Saudi Arabia: Company introduces Kingdom's four-day work week". Gulf News: Latest UAE news, Dubai news, Business, travel news, Dubai Gold rate, prayer time, cinema. Retrieved 2025-01-24.
  18. ^ "Saudi AI company implements 4-day working week". Arab News. 2024-09-11. Retrieved 2025-01-24.
  19. ^ Koelbl, Susanne (2018-04-12). "Berlin: Saudi-arabische Start-ups wollen expandieren". Der Spiegel (in German). ISSN 2195-1349. Retrieved 2025-02-03.
  20. ^ "Labayh, Lucidya make successful start-up pitch". Saudigazette. 2018-03-23. Retrieved 2025-02-03.
  21. ^ "Lucidya, une entreprise saoudienne spécialisée dans l'IA adopte la semaine de travail de quatre jours | Arab News FR". www.arabnews.fr (in French). 2024-09-12. Retrieved 2025-02-03.
  22. ^ "Lucidya CXM". appfoundry.genesys.com. Retrieved 2025-02-03.
  23. ^ "Lucidya: AI Content Generation | What AI Can Do Today". whataicandotoday.com. Retrieved 2025-02-03.
  24. ^ www.ETHRWorld.com. "Saudi firm Lucidya implements four-day work week, becomes the first mover - ETHRWorldEMEA". ETHRWorld.com. Retrieved 2025-02-03.
  25. ^ "عبد الله عسيري: المصادفة قادتني إلى ريادة الأعمال وتأسيس شركات ناشئة | الرجل". www.arrajol.com (in Arabic). 2019-06-15. Retrieved 2025-02-03.
  26. ^ "Lucidya, une entreprise saoudienne spécialisée dans l'IA adopte la semaine de travail de quatre jours | Arab News FR". www.arabnews.fr (in French). 2024-09-12. Retrieved 2025-02-03.
  27. ^ www.ETHRWorld.com. "Saudi firm Lucidya implements four-day work week, becomes the first mover - ETHRWorldEMEA". ETHRWorld.com. Retrieved 2025-02-03.
  28. ^ Fatima, Sakina (2024-09-12). "In a first, company in Saudi Arabia implements 4-day work week". The Siasat Daily. Retrieved 2025-02-03.
  29. ^ "Saudi Arabia company pioneers 4-day workweek". Dhaka Tribune. Retrieved 2025-02-03.
  30. ^ "Die lebendige Start-up-Szene in Saudi-Arabien - WELT". DIE WELT (in German). Retrieved 2025-02-03.
  31. ^ "Innovating through tech in the GCC". Economist Impact - Perspectives. Retrieved 2025-02-03.
  32. ^ Paracha, Zubair Naeem (2019-01-16). "Saudi-based Lucidya raises ~$1.1 million in Series A for its Arabic-focused social media monitoring and analytics tool". MENAbytes. Retrieved 2025-02-03.
  33. ^ MGZN, Startup (2019-01-16). "Lucidya – Saudi's AI-powered social media monitoring platform closes a Series A round worth SAR 4 million – Startup MGZN". Retrieved 2025-02-03.
  34. ^ "Saudi Arabia's Lucidya raises $6 million in second funding round". Wamda. Retrieved 2025-02-03.
  35. ^ Leon, Pamella de (2022-01-26). "Saudi Tech Startup Lucidya Raises US$6 Million To Fund Its Expansion Across The MENA Region". Entrepreneur. Retrieved 2025-02-03.
  36. ^ Hussain, Amani (2022-01-17). "Lucidya السعودية تجمع ٦ مليون دولار في جولة التمويل الثانية". واية عربي (in Arabic). Retrieved 2025-02-03.
  37. ^ Fatima, Sakina (2023-03-21). "These are the best places to work in Saudi Arabia in 2023". The Siasat Daily. Retrieved 2025-02-03.
  38. ^ سبق (2023-09-27). ""لوسيديا" في المركز الأول وتتصدر قائمة أفضل 10 شركات ناشئة في المملكة". صحيفة سبق الالكترونية (in Arabic). Retrieved 2025-02-03.
  39. ^ "The G2 on Lucidya - Social Media Analytics". G2. Archived from the original on 2023-03-27. Retrieved 2025-02-03.
  40. ^ التحرير, فريق (2021-09-08). "لوسيديا تتصدر قائمة أدوات رصد مواقع التواصل في الشرق الأوسط وشمال أفريقيا". جولة (in Arabic). Retrieved 2025-02-03.
  41. ^ Ltd, Crozdesk (2025-02-03). "Lucidya | Software Reviews & Alternatives". crozdesk.com. Retrieved 2025-02-03.