Kraken Technologies
| Company type | Private |
|---|---|
| Industry | Energy technology |
| Founded | 2017 |
| Founder | Greg Jackson[1] |
| Headquarters | , |
Area served | Worldwide |
| Parent | Octopus Energy |
| Website | www.kraken.tech |
Kraken Technologies is an energy technology platform developed by Octopus Energy Group. Launched in 2017, Kraken Technologies is designed to optimize energy generation, manage energy networks, and support field operations for utilities and other sectors.
History
[edit]Octopus Energy launched Kraken Technologies in 2017.[2][3] The platform saw international adoption in 2018 when Hanwha Energy Retail Australia (Nectr) used Kraken for billing and customer relationship management (CRM) services as it entered the Australian market.[4][5][6]
Kraken Technologies operates on Amazon Web Services (AWS).[7][8] In 2019, Good Energy licensed Kraken to manage its 300,000 customers for an initial three-year term.[9] The following year, E.ON and its subsidiary Npower licensed Kraken to manage their combined customer base of 10 million.[10] E.ON later transitioned two million former Npower customers to the Kraken-powered E.ON Next platform.[11][12][13][14] In May 2020, Origin Energy acquired a 20% stake in Octopus Energy and obtained rights to use the Kraken platform in Australia.[15]
In 2021, EDF Energy awarded Kraken Technologies a contract to transition its five million customers to the Kraken platform, increasing the total number of energy accounts managed by Kraken to over 20 million globally.[16][17] By 2024, Kraken managed 54 million customer accounts worldwide.[18] Kraken also acquired the North American utility, Saint John Energy.[19][20][21]
Kraken Technologies reported revenues of £115.3 million in 2022 and managed 16.1 million accounts.[22] In 2023, Octopus Energy disclosed a £6.2 billion investment in Kraken Technologies.[11][23]
From 2022, the platform began to be used in the water supply and broadband/telecom sectors.[24][25][26][27]
Awards
[edit]- 2024 Flex Awards: Flexibility Service Provider of the Year[28]
- 25th Annual Platts Global Energy Awards: Grid Edge Award[29]
- Global Energy Transition Awards 2024: Technology Whitespace Award[30]
References
[edit]- ^ Lawson, Alex (11 June 2022). "Octopus Energy's Greg Jackson: 'Climate change is no longer this vague thing'". The Observer.
- ^ "Kraken Technologies Limited". Companies House. Retrieved 31 July 2024.
- ^ "How Kraken is waking up customer service for global partners".
- ^ "Hanwha Reveals Plans of Launching "Next Generation" 100% Renewable Energy Retailer in Australia". Phillip Riley AU. 3 May 2019. Retrieved 31 July 2024.
- ^ "Hanwha Group chooses Octopus Energy technology platform for Aussie launch". Octopus Group. Retrieved 31 July 2024.
- ^ Topalov, Milan (1 May 2020). "Octopus Energy becomes a unicorn thanks to investment from Origin". Current News. Retrieved 31 July 2024.
- ^ Topalov, Milan (10 August 2020). "Octopus Energy choses AWS as its preferred cloud provider for Kraken". Current News. Retrieved 31 July 2024.
- ^ "Octopus Energy Fuels Global Clean Energy Growth Using AWS". Amazon Web Services, Inc. Retrieved 1 August 2024.
- ^ Topalov, Milan (9 October 2019). "Good Energy turns to Octopus' Kraken for customer services platform". Current News. Retrieved 31 July 2024.
- ^ "E.ON allies with Octopus Energy to revamp UK retail business". Reuters. 23 March 2020. Retrieved 31 July 2024.
- ^ a b Topalov, Milan (4 November 2021). "Octopus Energy Group signs deal with Elia Group for European smart green energy grid". Current News. Retrieved 31 July 2024.
- ^ "E.ON hails turnaround in UK retail business with £100m earnings jump". Current. 24 March 2021. Retrieved 31 July 2024.
- ^ "Two million customers migrated to Kraken powered E.ON Next in 'record time'". Current. 7 May 2021. Retrieved 31 July 2024.
- ^ Viaintermedia.com (10 July 2024). "Kraken opens UK's first EnTech superhub in Manchester". Renewable Energy Magazine, at the heart of clean energy journalism. Retrieved 1 August 2024.
- ^ "Australia's Origin Energy to buy 20% stake in UK's Octopus Energy". Reuters. 1 May 2020. Retrieved 31 July 2024.
- ^ "EDF to move 5m customers to Octopus Energy Group digital platform". Energy Live News. 4 November 2021. Retrieved 31 July 2024.
- ^ "EDF strikes deal to move its 5 million customers onto Octopus Energy Group's Kraken platform".
- ^ Thurston, Alban (11 July 2024). "Kraken to launch energy tech super-centre in Manchester". theenergyst.com. Retrieved 1 August 2024.
- ^ Wolfe, Sean (10 May 2024). "Kraken lands its first deal with a North American utility for its demand flexibility and customer platform". Power Grid. Retrieved 31 July 2024.
- ^ "Kraken Signs First Integrated North American Utility Licensee with Saint John Energy".
- ^ "Kraken's Customer Platform Signs First North American Utility Licensee with Saint John Energy". 13 May 2024.
- ^ "Overview of Kraken Technologies Limited – growth highlights from FY22" (PDF).
- ^ Latief, Yusuf (21 December 2023). "Octopus Energy: £625m investment & renewables acquisition". Power Engineering International. Retrieved 1 August 2024.
- ^ Grimwood, Tom (18 May 2022). "Octopus' Kraken platform expands into water". Utility Week. Retrieved 17 September 2024.
- ^ Thurston, Alban (18 May 2022). "Octopus' Kraken awakes, stretches beyond energy into water & broadband". theenergyst.com. Retrieved 31 July 2024.
- ^ Donegan, Michelle (15 December 2023). "Hello, Beastie: Octopus Energy's Kraken takes on legacy tech in broadband customer service". TelcoTitans.com. Retrieved 1 August 2024.
- ^ Topalov, Milan (18 May 2022). "Octopus' Kraken Technologies expands into other utilities". Current News. Retrieved 1 August 2024.
- ^ "Flex Awards winners revealed". Utility Week. Retrieved 31 July 2024.
- ^ "Energy Tech Giant Kraken Wins at S&P Global Commodity Insights' 25th Annual Platts Global Energy Award". Business Wire. Retrieved 31 July 2024.
- ^ "Global Energy Transition Awards 2024 Final Results". Reuters. Retrieved 31 July 2024.