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Internet outage

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Electronic information stand without an internet connection, at Schiphol Airport, Netherlands

An Internet outage or Internet blackout or Internet shutdown is the complete or partial failure of the internet services. It can occur due to censorship, cyberattacks, disasters,[1] police or security services actions[2] or errors.

Disruptions of submarine communications cables may cause blackouts or slowdowns to large areas. Countries with a less developed Internet infrastructure are more vulnerable due to small numbers of high-capacity links.

A line of research finds that the Internet with it having a "hub-like" core structure that makes it robust to random losses of nodes but also fragile to targeted attacks on key components − the highly connected nodes or "hubs".[3]

Types

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Government blackout

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Main article: Internet censorship

A government internet blackout is the deliberate shut down of civilian internet access by a government for a small area or many large areas of its country. Such a shut down is typically used as a means of information control in a brief period of upheaval or transition. In autocracies, internet shutdowns have appeared especially in the context of contested elections and post-electoral violence.[4] It can impede the ability of protesters or insurgent forces to mobilize and organize. It also serves to prevent real-time information access for foreign people or entities. Reactions from leaders, journalists, observers and others in foreign countries can be delayed.

Military blackout

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The temporary disconnection of civilian internet access by military forces is an important aspect of information warfare. This tactic is common today, and is often used in concert with a ground invasion by conventional forces. It could also be used in advance of an airstrike campaign.

Weather or natural disaster

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Extreme weather events and natural disasters can lead to internet outages by either directly destroying local ICT infrastructure or indirectly damaging the local electricity grid. The Monash IP Observatory and KASPR Datahaus have tracked the impact of Hurricane Florence 2018,[5] Cyclone Fani 2018,[6] and Hurricane Laura in 2020.[7]

Solar storms

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Solar superstorms could cause large-scale global months-long Internet outages. Researchers have described potential mitigation measures and exceptions – such as user-powered mesh networks, related peer-to-peer applications and new protocols – and the robustness of the current Internet infrastructure.[8][9][10]

Cyberattacks

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Distributed Denial of Service (DDoS) attacks

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Screenshot of the Wikipedia website during a DDoS attack in February 2020, showing an error message in place of website content

These attacks flood a website or network with traffic from multiple sources, overwhelming the server and making it unavailable to users.

Routing attacks

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These attacks target the infrastructure of the internet, specifically the routing systems that direct traffic between different networks. By manipulating or disrupting these systems, attackers can cause widespread outages.

Malware

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Malicious software can infect and damage computer systems and networks, leading to internet outages.

Botnets

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A botnet is a network of compromised computers that are controlled by an attacker. These computers can be used to launch DDoS attacks, spread malware, or perform other malicious actions that can cause internet outages.

Border Gateway Protocol (BGP) Hijacking

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Border Gateway Protocol (BGP) is used to route traffic on the internet. BGP hijacking is a form of cyber-attack where an attacker alters the routing information in BGP, causing internet traffic to be directed to the wrong place.

Accidents

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Natural disasters

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Floods, hurricanes, earthquakes, and other natural disasters can damage internet infrastructure, causing outages.

Power failures

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Internet service providers (ISPs) rely on electricity to power their networks, so power failures can cause outages.

Human error

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Accidents caused by human error, such as a construction crew cutting through a fiber-optic cable, can cause internet outages.

Equipment failure

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The failure of equipment such as servers, routers, and switches can cause internet outages.

Maintenance

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Scheduled maintenance or unexpected repairs on the internet infrastructure can cause outages.

Weather condition

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Inclement weather such as heavy snow, thunderstorm, and heavy rain can cause outages by damaging the infrastructure or making it difficult for maintenance crews to access and repair the network.

Measurement

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A variety of organizations measure internet shutdowns including the Open Observatory of Network Interference, Access Now, Freedom House, the Digital Society Project (using the V-Dem Institute methodology and infrastructure), the OpenNet Initiative, the University of Michigan's Censored Planet Observatory, the Internet Censorship Lab, and the Monash IP Observatory.[11][12][13][14][15][16][17] These organizations use a range of methods to detect shutdowns such as expert analysis, remote sensing, and remote sensing with oversight.[16] Some of these organizations, such as Access Now, maintain active lists of internet shutdowns.[18]

Expert Analysis

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Several organizations use expert analysis to identify internet shutdowns.[16] Some, such as the Digital Society Project (DSP), send out surveys to experts around the world, and then aggregate the results into a single score. For internet shutdowns, the DSP asks "How often does the government shut down domestic access to the Internet?" where answers range from "Extremely Often" to "Never or almost Never."[19] Freedom House's Freedom on the Net report also uses expert analysis to assess whether internet shutdowns have occurred, but instead of surveying multiple experts, Freedom House identifies and partners with a single expert to conduct an analysis.[12] Freedom House asks the question "Does the government intentionally disrupt the internet or cellphone networks in response to political or social events, whether temporary or long term, localized or nationwide?"[12] Generally expert analyses are more prone to false positives and fewer false negatives (i.e. identifying shutdowns that other sources cannot confirm), than remote sensing methods with manual oversight.[16]

Remote Sensing

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Other organizations use various remote sensing techniques to identify shutdowns.[16] Some organizations, such as the Open Observatory of Network Interference, the Internet Censorship Lab and the Monash IP-Observatory use automated remote sensing methods to detect internet shutdowns.[11][20][21] The Open Observatory of Network Interference uses software installed on computers of volunteers around the world to detect shutdowns. However these methods are prone to false positives, false negatives, and various technical challenges.[22][23][24]

In order to address these concerns, some organizations have implemented various methods of oversight.[16] Organizations such as Access Now and the OpenNet Initiative use such methods.[15] Access Now uses technological methods to detect shutdowns, but then confirms those shutdowns using news reports, reports from local activists, official government statements, and statements from ISPs.[15] The OpenNet Initiative has volunteers install software on their computers to check websites from access points around the world, then confirms those results with manual observations.[25] These methods are prone to more false negatives and fewer false positives (i.e. all shutdowns that these sources identify can be confirmed by other sources) than expert analyses.[16]

A comparatively new method for detecting internet shutdowns is remote sensing with automated oversight. These methods have been praised as more ethical and efficient as they do not endanger in-country volunteers.[26][27][28][23] However these methods have yet to produce regular datasets.[16]

List

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See also: Internet censorship § Internet shutdowns
Year Name Country or region Affected users Number of affected users (rough) Description Duration (rough) Internet component Cause Entity responsible Type
16 Jul 1997 DNS TLD Outage Worldwide 50,000,000 An Ingres database failure resulted in corrupt .com and .net zones, which were subsequently released to the DNS root servers. As the root servers were reloaded, they began to return failures for all domains in the .com and .net zones.[29][30] 4 hours DNS Automation and Human Failure InterNIC / Network Solutions All .com and .net domains
2008 2008 submarine cable disruption Middle East and Mediterranean Sea Three separate incidents of major damage to submarine optical communication cables around the world occurred in 2008. The first incident caused damage involving up to five high-speed Internet submarine communications cables in the Mediterranean Sea and Middle East from 23 January to 4 February 2008, causing internet disruptions and slowdowns for users in the Middle East and India.[31] In late February there was another outage, this time affecting a fiber optic connection between Singapore and Jakarta.[32] On 19 December, FLAG FEA, GO-1, SEA-ME-WE 3, and SEA-ME-WE 4 were all cut.[33][34][35] submarine cables Un­known Un­known
2009 Death of Michael Jackson

 United States

Shortly after the death of pop singer Michael Jackson, thousands of online media posts and users rapidly attempted results of Michael Jackson on how he died. This resulted in Google blocking Michael Jackson-related searches (after assumption that a DDoS attack was at hand), Twitter and Wikipedia crashed, and AOL Instant Messenger collapsing for 40 minutes. Search Engines & Social Media Multiple subjects on MJ's death results online. Events
2011 2011 submarine cable disruption South Asia and Middle East Two incidents of submarine communications cables cut off on 25 December 2011. The first cut off occurred to SEA-ME-WE 3 at Suez Canal, Egypt and the second cut off occurred to i2i which took place between Chennai, India and Singapore line. Both the incidents had caused the internet disruptions and slowdowns for users in the South Asia and Middle East in particular UAE.[36][37][38][39] submarine cables Un­known Un­known
2011  Armenia 3,000,000 A woman digging for scrap metal damaged land cables and thereby severed most connectivity for the nation of Armenia.[40] 5 hours land cables digging Un­known Full
2011  Egypt The Internet in Egypt was shut down by the government, whereby approximately 93%[41] of networks were without access in 2011 in an attempt to stop mobilization for anti-government protests.[42] ISPs government censorship  Egypt Full
2012 2012 Syrian internet outage  Syria On 29 November 2012 the Syrian internet was cut off from the rest of the world. The autonomous system (AS29386) of Syrian Telecommunication Establishment (STE) was cut off completely at 10:26 UTC. Five prefixes were reported to have remained up, this is why Dyn[43] reports an outage of 92% of the country.

Responsibility for the outage has somewhat speculatively been blamed on various organizations.[44][45]

Un­known Un­known
2016  Germany Deutsche Telekom 900,000 At the end of November 2016 0.9 million routers, from Deutsche Telekom and produced by Arcadyan, were crashed due to failed TR-064 exploitation attempts by a variant of Mirai, which resulted in internet connectivity problems for the users of these devices.[46][47] While TalkTalk later patched their routers, a new variant of Mirai was discovered in TalkTalk routers.[48][49][50] 1 day Internet routers cyberattack Un­known Full
2016  Liberia Mirai has also been used in an attack on Liberia's internet infrastructure in November 2016.[51][52][53] cyberattack Un­known Full
2016 DDoS attack on Dyn  United States Dyn (company) The cyberattack took place on October 21, 2016, and involved multiple distributed denial-of-service attacks (DDoS attacks) targeting systems operated by Domain Name System (DNS) provider Dyn, which caused major internet platforms and services to be unavailable to large swathes of users in Europe and North America.[54][55] As a DNS provider, Dyn provides to end-users the service of mapping an Internet domain name—when, for instance, entered into a web browser—to its corresponding IP address. The distributed denial-of-service (DDoS) attack was accomplished through a large number of DNS lookup requests from tens of millions of IP addresses.[56] The activities are believed to have been executed through a botnet consisting of a large number of Internet-connected devices—such as printers, IP cameras, residential gateways and baby monitors—that had been infected with the Mirai malware. With an estimated throughput of 1.2 terabits per second, the attack is, according to experts, the largest DDoS attack on record.[57] 1 day Domain Name System (DNS) provider cyberattack Un­known Major websites
2017  Cameroon South-West and North-West of Cameroon 20% of the country's population On January 17, around 20 percent of the people in Cameroon had their internet blocked due to recent anti-government protests.[58][59][60] 270 days or 8 months government censorship  Cameroon Full
2017  North Korea On October 1, The autonomous system (AS131279) of Star JV was cut off completely, due to alleged US cyber attack[61][62][63] 9 hours and 31 minutes cyberattack  United States Full
2019 Zimbabwe Internet Shutdown Zimbabwe Zimbabwean Citizens Majority of the country's population On 18 January, many parts of Zimbabwe faced an internet outage due to a national shutdown in response to rioting.

This was intended to prevent protesters from collaborating and planning further incidents. Initially, it was targeting specific services - VPNs, Social Media etc -until a point where a full shutdown was implemented at which point only Cellular services would work - without internet access.

Several days Zimbabwe Government Partial/Full
2019 Verizon and BGP Optimizer  United States Verizon (company) On June 24, 2019, many parts of the Internet faced an unprecedented outage as Verizon, the popular internet transit provider accidentally rerouted IP packages after it wrongly accepted a network misconfiguration from a small ISP in Pennsylvania, US.[64] According to The Register, systems around the planet were automatically updated, and connections destined for Facebook, Cloudflare, and others, ended up going through DQE and Allegheny, which buckled under the strain, causing traffic to disappear into a black hole.[65] 3 hours Internet transit provider misconfiguration Un­known Major websites
2019 Iranian internet shutdown  Iran The Internet in Iran was shut down by the government, whereby approximately 96% of networks were without access in an attempt to stop mobilization for anti-government protests. 7 days ISPs government censorship  Iran Full
2019 Internet shutdown in India  India 50,000,000 The Government of India passed the Citizenship Amendment Act, 2019 which caused huge controversy and mass protest in various parts of India. In order to prevent protests and outrage on social media, various state governments including those of Assam, Tripura, Meghalaya, Arunachal Pradesh, West Bengal, Uttar Pradesh decided to shut down internet access. Up to 9 days

Over one year (Kashmir)[66][67]

government censorship Various State governments of India Full
2019 2019 Burmese internet shutdown  Myanmar On June 21, the Internet in Burma was shut down by the government. The Burmese government shut down the internet connection in nine townships of the northern Arakan State and one single township in the Southern Chin State, which was proposed by Burmese Military officers. The shutdown is ongoing, and has become the world's longest internet shutdown.[citation needed] government censorship  Burma Full
2019 2019 Papua protests  Indonesia To curb the escalating protests that occurred in the Indonesian provinces of Papua and West Papua, Indonesian authorities imposed an internet blackout on both provinces on 21 August 2019. The blackout continued until the authority partially lifted the blackout on 4 September in several regions, with complete lifting of the restriction only occurring in 9 September.[68] 19 days government censorship  Indonesia Full
2021  North Korea On October 21st, North Korean internet infrastructure dropped off the internet, including public facing websites and email servers. All servers which were subject to monitoring were found to be offline.[69] At least 14 minutes Un­known Un­known
2021 Facebook outage Worldwide LAN Internet Connection 2,850,000,000 On October 4, 2021, at around 11:45 AM EST, the online social media site Facebook went down, as well as Facebook subsidiaries including Instagram and WhatsApp. Around 4:00 PM EST, people reported other sites were not working via Downdetector, including Gmail and Twitter, the latter possibly caused by Facebook users reporting the outage.[70][71][72] The outage came less than a day after a whistleblower had been on 60 Minutes.[73] For a short period of time, no Facebook employee could access the building to investigate the issue due to their "keycards not working.".[74] At around 6:30 PM EST, Facebook reported that all their sites were up. Facebook CEO Mark Zuckerberg lost around $7B dollars after the outage.[75]

For more info, see 2021 Facebook outage

7 hours LAN connection BGP Withdrawal of IP Address (Facebook), Server overwhelming (other sites) Un­known Major websites
2022 2022 Kazakhstan internet shutdown  Kazakhstan On 4 January 2022 the Internet in Kazakhstan was shut down on account of anti-government protests against sudden energy price rises.[76] 5 days government censorship  Kazakhstan mobile internet
2022 Rogers outage  Canada On July 8th, 2022, Rogers reported the largest outage in Canadian history. The outage affected both cable Internet and cellular networks, as well as critical infrastructure that used them, including Interac debit payments, hospitals, banks, and 9-1-1 access. The outage occurred during an update to the company's core IP network that resulted in the deletion of a routing filter on its distribution routers, which caused all possible routes to the internet to pass through the routers, exceeding the capacity of the routers on its core network. 1 day Network Update Internal Full
2022 2021–2023 Iranian protests  Iran 80 million globally cutting off its people’s access to the internet, whilst maintaining domestic national internet National Information Network [77][78][79]
2024 July 2024 global cyber outages Worldwide ~8.5 million Windows devices On July 19, 2024, various IT systems around the world experienced an outage that has led to ongoing disruptions across different industries, including media firms, banks, and airlines.
2024 2024 Bangladesh Quota Reform Movement  Bangladesh The movement was being mobilized utilizing social media networks, and to establish control over the situation government applied a complete internet shutdown to suppress protests throughout the country.[80] 5 days Government Censorship  Bangladesh Full

Prevention

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Internet outages can be prevented by a more resilient, decentralized Internet architecture.[81]

Management

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Modern society, especially in developed countries, depends heavily on the Internet not just for communication. There have been some measures taken and possibilities exist for managing and countering a large-scale Internet outage.[citation needed]

Temporary alternative forms of communication

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See also: Emergency communication system and Radio

See also

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References

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