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House of Travel (travel agency)

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House of Travel
IndustryTravel
Founded1987; 37 years ago
HeadquartersAuckland, New Zealand
Key people
Chris Paulsen, Founder & Executive chairman
Number of employees
approx 2000
Websitehouseoftravel.co.nz

House of Travel is the largest privately owned travel agency in New Zealand[1] and the third largest travel organisation in the Asia Pacific region.

The House of Travel Group employs close to 2,000 staff operating in a number of different brands and businesses, including:

  • 75 House of Travel retail travel stores throughout New Zealand
  • Orbit World Travel, a specialist business travel service in both New Zealand and Australia
  • HOT Events, a conference and incentive management company in New Zealand and Australia.
  • Mix and Match, the online branch of House of Travel in New Zealand
  • TravelManagers Australia
  • HOOT Holidays Australia

House of Travel was the official agent for travel from New Zealand for the 2014 Commonwealth Games, 2016 Olympic Games in Rio de Janeiro and is the official travel partner of Netball New Zealand and the Silver Ferns.[2]

History

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Founded by Chris Paulsen, who remains the Executive Chairman of House of Travel today, the first House of Travel store was established in Timaru in 1987. Each store is run on a joint ownership model – half-owned by a local owner operator, and half-owned by House of Travel Holdings. Local store owners use their regional knowledge and entrepreneurial skill and are supported by House of Travel Holdings (based in Auckland and Christchurch) in areas such as IT, product, marketing and HR.[3]

By 1990, House of Travel had opened 20 stores across the North and South Islands. In 1998, there were 50 House of Travel stores in New Zealand. In 2001, House of Travel identified the growing market segment of corporate travel, resulting in a number of existing locations being rebranded as Orbit Travel to focus almost exclusively on business travel. Orbit is now the largest corporate travel company in New Zealand.

House of Travel launched the first online booking solution in New Zealand in 2004, offering full flight aggregation.[4] House of Travel Online was branded mixandmatch in 2009[5] and is now the largest online travel agency for flight bookings in New Zealand. Today there are more than 75 House of Travel stores across New Zealand, from Kerikeri in the north to Invercargill in the South.

Awards

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2006: New Zealand Entrepreneur of the Year, Ernst & Young Awards – Chris Paulsen, Chairman and Founder of House of Travel[6]

2007: Prime Minister's Social Hero Award – for work with Hospice New Zealand[7]

2012, 2013, 2014, 2015, 2016, 2017,[8] 2018,[9] 2019:[10] Randstad Top 20 Most Attractive Employers

2013: Chairman's Circle Honour from the US Travel Association – House of Travel.[11]

2013: Australian Federation of Travel Agents (AFTA) Award for Best Travel Agency Retail, Multi Location.[12]

2013: Australian Federation of Travel Agents (AFTA) Award for Best Travel Agency Corporate, Multi Location.[13]

Travel Agents’ Association of NZ (TAANZ) Award for Best Travel Agency Brand: 2013, 2014,[14] 2015,[15] 2016, 2017.[16]

2016: New Zealander of the Year Local Hero Award, for support of Hospice Chris Paulsen.[17]

2017: Reader's Digest Quality Service Award.[18]

2018: Travel Agents’ Association of New Zealand (TAANZ) National Travel Industry Lifetime Achievement Award, Chris Paulsen.[19]

References

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  1. ^ "Kiwi travel agency 'industry leader' at awards". Stuff.co.nz. 5 July 2013. Retrieved 3 March 2016.
  2. ^ "Commercial Partners | New Zealand Olympic Team". New Zealand Olympic Team. 9 February 2016. Retrieved 3 March 2016.
  3. ^ Parker, Tamsyn (2 February 2008). "New horizons for travel company boss". The New Zealand Herald. ISSN 1170-0777. Retrieved 3 March 2016.
  4. ^ "New travel website claims lowest fares". The New Zealand Herald. 20 September 2004. ISSN 1170-0777. Retrieved 3 March 2016.
  5. ^ Fox, Andrea (16 March 2010). "House of Travel's faith in farefinder". Stuff.co.nz. Retrieved 3 March 2016.
  6. ^ "Richard Taylor 2006 Ernst & Young Entrepreneur". Scoop.co.nz. 12 October 2015. Retrieved 3 November 2016.
  7. ^ "Hospice aid nets social hero award". stuff.co.nz. Retrieved 28 February 2016.
  8. ^ "House of Travel recognised as one of NZ's most attractive employers". www.voxy.co.nz. Retrieved 6 September 2020.
  9. ^ "Employer Brand Research Winners 2018 | Randstad New Zealand". www.randstad.co.nz. Retrieved 6 September 2020.
  10. ^ "Employer Brand Research Winners 2019 | Randstad New Zealand". www.randstad.co.nz. Retrieved 6 September 2020.
  11. ^ "U.S. Travel and Brand USA Recognize WestJet Vacations at Premier Chairman's Circle Honors at IPW 2013". CNW. 4 July 2013. Retrieved 3 November 2016.
  12. ^ "'Best of the Best' On Show at Inaugural New Zealand NTIA" (PDF). afta.com.au. Retrieved 28 February 2016.
  13. ^ "'Best of the Best' On Show at Inaugural New Zealand NTIA" (PDF). afta.com.au. Retrieved 28 February 2016.
  14. ^ "NTIA 2014 Winners". taanz.org.nz/. Travel Agents' Association New Zealand. Archived from the original on 9 March 2016. Retrieved 28 February 2016.
  15. ^ "NTIA 2015 Winners". taanz.org.nz/. Travel Agents' Association New Zealand. Archived from the original on 9 March 2016. Retrieved 28 February 2016.
  16. ^ "TAANZ NTIA Winners". taanz.org.nz. Retrieved 6 September 2020.
  17. ^ "Auckland Local Heroes honoured for services to the community". nzawards.org.nz. Retrieved 6 September 2020.
  18. ^ "2017 Quality Service Awards Winners – Reader's Digest". www.scoop.co.nz. 5 April 2017. Retrieved 6 September 2020.
  19. ^ "Award winners spread their thanks after big industry night". www.travelinc.co.nz. Retrieved 6 September 2020.
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