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E-Daakhil

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E-Daakhil is an online portal launched by the Indian The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the Consumer Protection Act, 2019 by consumers. The portal is available across all State Consumer Redressal Commissions.

History and objectives

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E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it.[1] The portal is available in Consumer Redressal Commissions of various states of India.[2][3][4][5]

Facilities

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The commission claims that the portal has a number of benefits.:[6][7][1]

  1. Consumers can file complaints from anywhere irrespective of their physical location.[8]
  2. Consumer commissions in various states can scrutinise the complaints online and can accept, reject or forward it for further processing at respective state level commissions.[1][citation needed]
  3. Fees payable for the complaints can be done online or direct.[9][citation needed]
  4. Additional features include filing online notices, downloading the respective case document link related to any filed case, downloading the court hearing video, filing the reply in writing for issues raised by other party, getting alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done.[1]
  5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers.[10]

As of November 2021, 9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal.[1][11]

See also

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References

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  1. ^ a b c d e Chaturvedi, Tulika (20 December 2021). "eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days". thebetterindia.com. Retrieved 2 March 2022.
  2. ^ "E-Daakhil portal for consumer grievances launched in Rajasthan". zeenews.india.com. 28 January 2022. Retrieved 2 March 2022.
  3. ^ "Meghalaya launches e-Daakhil portal for redressal of consumer grievances". northeastlivetv.com. 26 February 2022. Retrieved 2 March 2022.
  4. ^ "Minister Upreti Launches E-Daakhil Portal". sikkimexpress.com. 8 October 2021. Retrieved 2 March 2022.
  5. ^ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". dailyexcelsior.com. 27 November 2021. Retrieved 2 March 2022.
  6. ^ Dash, Dipak K. (27 November 2021). "e-daakhil: E-Daakhil makes lodging plaints, getting relief easier | India News - Times of India". The Times of India. Retrieved 4 March 2022.
  7. ^ "E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs". economic times. 26 February 2021. Retrieved 2 March 2022.
  8. ^ "Team conducts series of inspection | The Arunachal Times". arunachaltimes.in. 2 March 2022. Retrieved 4 March 2022.
  9. ^ "22% of consumer complaints in India related to e-commerce sector". Indian Television Dot Com. 16 March 2021. Retrieved 4 March 2022.
  10. ^ "E-Daakhil consumer grievance redressal portal operational in 15 states, UTs". businesstoday. 26 February 2021. Retrieved 2 March 2022.
  11. ^ "Govt notifies new rules for consumer commissions". The Pioneer. 31 December 2021. Retrieved 4 March 2022.
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