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Draft:ScalePad

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ScalePad Inc.
IndustrySoftware as a service (SaaS), Information Technology
PredecessorWarranty Master
Founded2015
FounderChris Day
Headquarters
Vancouver, British Columbia, Canada
Area served
Worldwide
Key people
Chris Day (CEO)
ProductsBusiness management software
Number of employees
250
Websitescalepad.com

Introduction

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ScalePad is a Canadian Software as a service company that provides business management software and IT products, primarily for Managed Service Providers (MSPs).[1] ScalePad’s product portfolio consists of six IT tools that help MSPs manage their clients’ technology infrastructure, including asset lifecycles, backup monitoring, security and compliance, data analytics, project quotes, and reporting.

Currently, ScalePad is led by Chris Day, Co-Founder and CEO. The company headquarters is in Vancouver, British Columbia, with additional offices in Markham, Ontario, and Montreal, Quebec.

History

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ScalePad was founded in 2015 in Vancouver, Canada, by Chris Day and his brother Anthony Day, originally as a single-product company called Warranty Master. Initially, it helped clients locate warranty coverage information for their internal IT systems.

  • 2018: Warranty Master expanded into hardware asset management and warranty services, allowing MSPs to manage legacy technology and extended warranties.[2]
  • 2019: Dan Wensley joined as CEO, bringing decades of experience in the IT and MSP industry.
  • 2020: Warranty Master rebranded to ScalePad to reflect its broader mission of scaling MSPs operationally. Software asset management was added to the platform.[3]
  • 2021: Integrity Growth Partners became a minority investor in July.[4] In November, ScalePad acquired Backup Radar, a backup monitoring tool.[5]
  • 2022: The company rebranded its Warranty Master product and associated services into a new offering called Lifecycle Manager — an asset lifecycle management app.[6] This officially established ScalePad as a multi-product SaaS company.
  • 2023:
    • Acquired Cognition360 (analytics platform)[7], ControlMap (compliance tool)[8], and Lifecycle Insights (data reporting tool).[9]
    • Purchased AdeptMC to bolster Backup Radar with business continuity features to prepare MSPs for disaster recovery.[10]
    • Acquired Quoter, a quote-to-cash and contract management tool.[11]
  • 2024: Chris Day resumed the role of CEO, focusing on integrating ScalePad's product suite into a unified platform.[12]

ScalePad's employee headcount grew significantly from 25 in 2019 to approximately 250 in 2024, following a series of acquisitions and business expansions. In September 2024, ScalePad Founder Chris Day took over the role of Chief Executive Officer.[13] Shortly after, ScalePad announced the launch of the ScalePad Hub. In this announcement, Day stated that ScalePad would focus on integrating its existing products into a unified platform rather than pursuing additional acquisitions.[14]

Software Products

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  • Backup Radar: backup monitoring platform that provides automated oversight compatible with 300+ applications. It allows MSPs to identify gaps in their backup processes.
  • Lifecycle Manager: platform that helps MSPs manage IT assets and generate reports. It integrates with various applications to streamline administrative tasks and improve visibility into clients' technology needs.
  • Cognition360: business intelligence platform that provides analytics on PSA ticket data, enabling MSPs to assess resource allocation and team performance.
  • Lifecycle Insights: data analytics and reporting tool designed to help MSPs manage their clients' technology portfolios. It focuses on budgeting, risk exposure, and remediation planning to support MSPs in providing strategic advisory services.
  • ControlMap: compliance management platform designed to centralize cybersecurity and compliance requirements for MSPs. The platform supports 60+ compliance frameworks, including SOC 2, CMMC, HIPAA, GDPR, and PCI DSS.
  • Quoter: quote-to-cash platform designed to help MSPs deliver project quotes and facilitate payment processing. It integrates with 25+ CRM, PSA, accounting software, and payment gateways to support quoting and payment workflows.

Recognition & Awards

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  • Deloitte Fast 50 (2022): Recognized among Canada's fastest-growing tech companies.[15]
  • Great Place to Work (2022-2024): Awarded Best Workplaces in Canada[16] and:
    • Best Workplaces in Tech
    • Best Workplaces for Mental Health
    • Best Workplaces in British Columbia
  • Inspiring Workplaces (2024): Placed Top 100 in three categories:[17]
    • 2nd Place – Medium-Sized Business
    • 9th Place – North America
    • 9th Place – Global
  • CRN Awards (2024): Recognized employees in:
    • Women of the Channel (7 nominations)[18]
    • Most Influential Channel Chiefs[19]
    • Top North American Channel Chiefs[20]
  • MSP Today: Product of the Year (2024): Awards[21] for:
    • Lifecycle Manager
    • Lifecycle Insights
    • ControlMap
    • Backup Radar
  • G2 Best Software (2024): Awards[22] for:
    • Best IT Management Software – Backup Radar[23]
    • Fastest Growing Product – Lifecycle Manager[24]

References

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  1. ^ "Working at ScalePad". Glassdoor. Retrieved 2024-12-09.
  2. ^ "Four ScalePad Solutions Named Products of the Year for MSPs". Newswire. 2023-12-13. Retrieved 2024-12-09.
  3. ^ "Warranty Master Changes Name to ScalePad, Ignites Greater Productivity and Profit Potential for MSP Partners Worldwide". PR Newswire. 2020-12-02. Retrieved 2024-12-09.
  4. ^ "ScalePad (Formerly Warranty Master) Launches Software ALM for MSPs". ChannelE2E. 2020-03-16. Retrieved 2024-12-09.
  5. ^ "ScalePad Acquires Backup Monitoring Solution Backup Radar". GlobeNewswire. 2021-11-16. Retrieved 2024-12-09.
  6. ^ "Warranty Master Rebrands as ScalePad, Adds Software Asset Management Capabilities". ChannelBuzz. 2020-10-06. Retrieved 2024-12-09.
  7. ^ "ScalePad Acquires Cognition360". GlobeNewswire. 2023-02-07. Retrieved 2024-12-09.
  8. ^ "ScalePad Acquires ControlMap". MSSP Alert. 2023-02-16. Retrieved 2024-12-09.
  9. ^ "ScalePad Acquires Lifecycle Insights in Third Deal of 2023". ChannelPro Network. 2023-04-08. Retrieved 2024-12-09.
  10. ^ "ScalePad Acquires Adept Managed Continuity". Yahoo Finance. 2024-02-13. Retrieved 2024-12-09.
  11. ^ "ScalePad Acquires Quoter". Yahoo Finance. 2024-02-13. Retrieved 2024-12-09.
  12. ^ "ScalePad Founder Chris Day Takes Over as CEO". CRN. 2024-01-18. Retrieved 2024-12-09.
  13. ^ "ScalePad Founder Chris Day Takes Over as CEO". CRN. 2024-01-18. Retrieved 2024-12-09.
  14. ^ "ScalePad CEO: We're Significantly Investing in Our Technology Infrastructure". CRN. 2024-01-25. Retrieved 2024-12-09.
  15. ^ "TMT Fast 50 Winners List 2022" (PDF). Deloitte. Retrieved 2024-12-09.
  16. ^ "Best Workplaces in Canada for Technology 2024". Great Place to Work. Retrieved 2024-12-09.
  17. ^ "The 2024 Top 100 Inspiring Workplaces Winners Announced in North America". Inspiring Workplaces. Retrieved 2024-12-09.
  18. ^ "WOTC 2024". CRN. Retrieved 2024-12-09.
  19. ^ "2024 Channel Chiefs: The 50 Most Influential". CRN. Retrieved 2024-12-09.
  20. ^ "Channel Chiefs 2024". CRN. Retrieved 2024-12-09.
  21. ^ "Winners of the 2024 MSP Today Product of the Year Award". MSP Today. 2024-01-25. Retrieved 2024-12-09.
  22. ^ "G2 Best Software Awards 2024". B2B SaaS Reviews. Retrieved 2024-12-09.
  23. ^ "Top IT Management Software Companies". G2. Retrieved 2024-12-09.
  24. ^ "Fastest Growing Software Companies". G2. Retrieved 2024-12-09.
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Category:Software companies of Canada Category:Companies established in 2015

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