Draft:Sanas

Sanas

Sanas is an artificial intelligence technology company based in Palo Alto, California, that develops real-time speech processing solutions. Founded in 2020, the company specializes in accent translation and noise cancellation technology primarily used in contact centers.[1][2]

History

Sanas was founded by Maxim Serebryakov, Shawn Zhang, and Sharath Keshava Narayana at Stanford University.[3] In June 2022, the company raised $32 million in Series A funding led by Insight Partners, with participation from GV (formerly Google Ventures) and other investors.[4]

Technology

The company's main product is a real-time speech-to-speech accent translation system that processes spoken English between different regional accents while preserving the speaker's voice characteristics. In 2024, Sanas received a U.S. patent for its accent conversion technology.

In June 2024, the company launched a free noise cancellation solution for contact centers, which uses artificial intelligence to remove background noise from audio communications.[6]

Industry Adoption

As of August 2024, over 30,000 agents worldwide were using Sanas's accent translation technology, with 100,000 agents enrolled in their noise cancellation program.[7] Notable implementations include:

- Everise, a healthcare customer service provider, integrated Sanas's technology in July 2024 for their healthcare business process outsourcing operations[8]

- Continuum Global Solutions adopted the technology for their contact center operations

- Five9 made the technology available on their marketplace platform[7]

Recognition

In 2024, Frost & Sullivan recognized Sanas with their North American Technology Innovation Leadership Award in the accent translation solutions industry.[1] The company was also recognized with a Speech Industry Award in 2024 by Speech Technology Magazine for its contributions to contact center communications.[5]

References

[1] "Frost & Sullivan Recognizes Sanas as the 2024 North American Technology Innovation Leader". Frost & Sullivan. November 12, 2024. https://www.frost.com/news/press-releases/frost-sullivan-recognizes-sanas-as-the-2024-north-american-technology-innovation-leader/

[2] "Accent-neutralizing Software Disrupting the Channel". Channel Futures. https://www.channelfutures.com/artificial-intelligence/accent-neutralizing-software-disrupting-the-channel

[3] "How Speech AI Technology Improves Contact Center Efficiency". Sanas Blog. August 2, 2024. https://www.sanas.ai/blog/how-speech-ai-technology-improves-contact-center-efficiency

[4] "How AI Real-Time Accent Translation Revolutionizing Contact Center Industry". Sanas Blog. July 19, 2024. https://www.sanas.ai/blog/how-ai-real-time-accent-translation-revolutionizing-contact-center-industry

[5] "2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions". Speech Technology Magazine. https://www.speechtechmag.com/Articles/ReadArticle.aspx?ArticleID=165921

[6] "Everise and Sanas Exclusively Partner to Transform Customer Experience with Real-Time AI Speech Understanding Technology". PR Newswire. July 29, 2024. https://www.prnewswire.com/news-releases/everise-and-sanas-exclusively-partner-to-transform-customer-experience-with-real-time-ai-speech-understanding-technology-302208616.html

[7] "Sanas Partners with Everise and Five9 to Strengthen Contact Center Ecosystem and Expand Agent-Focused AI Solutions". Globe Newswire. August 22, 2024. https://www.globenewswire.com/news-release/2024/08/22/2934163/0/en/Sanas-Partners-with-Everise-and-Five9-to-Strengthen-Contact-Center-Ecosystem-and-Expand-Agent-Focused-AI-Solutions.html

[8] "Frost & Sullivan Recognizes Sanas as the 2024 North American Technology Innovation Leader". PR Newswire. November 12, 2024. https://www.prnewswire.com/news-releases/frost--sullivan-recognizes-sanas-as-the-2024-north-american-technology-innovation-leader-302300523.html