Draft:Sanas
Sanas
[edit]Sanas is an artificial intelligence technology company based in Palo Alto, California, that develops real-time speech processing solutions. Founded in 2020, the company was among the first to develop real-time accent translation and noise cancellation technology, primarily used in contact centers.[1][2]
History
[edit]Sanas was founded by Maxim Serebryakov, Shawn Zhang, and Sharath Keshava Narayana at Stanford University.[3] In June 2022, the company raised $32 million in Series A funding led by Insight Partners, with participation from GV (formerly Google Ventures) and other investors.[4]
Technology
[edit]The company's main product is a real-time speech-to-speech accent translation system that processes spoken English between different regional accents while preserving the speaker's voice characteristics. In 2024, Sanas received a U.S. patent for its accent conversion technology.
In June 2024, the company launched a free noise cancellation solution for contact centers, which uses artificial intelligence to remove background noise from audio communications.[5]
Industry Adoption
[edit]As of August 2024, over 30,000 agents worldwide were using Sanas's accent translation technology, with 100,000 agents enrolled in their noise cancellation program.[6] Notable implementations include:
- Everise, a healthcare customer service provider, integrated Sanas's technology in July 2024 for their healthcare business process outsourcing operations[7]
- Continuum Global Solutions adopted the technology for their contact center operations
- Five9 made the technology available on their marketplace platform[8]
Recognition
[edit]In 2024, Frost & Sullivan recognized Sanas with their North American Technology Innovation Leadership Award in the accent translation solutions industry.[1] The company was also recognized with a Speech Industry Award in 2024 by Speech Technology Magazine for its contributions to contact center communications.[8]
References
[edit]- ^ Shreve, Ashley (2024-11-12). "Frost & Sullivan Recognizes Sanas as the 2024 North American Technology Innovation Leader". Frost & Sullivan. Retrieved 2025-01-23.
- ^ "Accent-Neutralizing Software Disrupting the Channel". www.channelfutures.com. Retrieved 2025-01-23.
- ^ "How Speech AI Technology Can Boost Contact Center Efficiency". www.sanas.ai. Retrieved 2025-01-23.
- ^ "How AI-Powered Real-Time Accent Translation is Revolutionizing Contact Centers". www.sanas.ai. Retrieved 2025-01-23.
- ^ Everise. "Everise and Sanas Exclusively Partner to Transform Customer Experience With Real-Time AI Speech Understanding Technology". www.prnewswire.com. Retrieved 2025-01-23.
- ^ Sanas (2024-08-22). "Sanas Partners with Everise and Five9 to Strengthen Contact Center Ecosystem and Expand Agent-Focused AI Solutions". GlobeNewswire News Room. Retrieved 2025-01-23.
- ^ Sullivan, Frost &. "Frost & Sullivan Recognizes Sanas as the 2024 North American Technology Innovation Leader". www.prnewswire.com. Retrieved 2025-01-23.
- ^ a b "2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions". Speech Technology Magazine. 2024-09-24. Retrieved 2025-01-23.