Draft:Eros Tours & Travel Inc.
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Last edited by Robertajeanla (talk | contribs) 2 seconds ago. (Update) |
Company type | Private |
---|---|
Industry | Travel services |
Founded | 1990 |
Founder | Sunne Khurana |
Services | Airline tickets, hotel reservations, vacation packages, car rentals |
Website | Official website |
Eros Tours & Travel Inc. is a travel services company headquartered in Los Angeles, California, United States. Established in 1990 by Sunne Khurana, the company provides discounted airline tickets, hotel accommodations, and vacation packages. Operating in both domestic and international travel markets, Eros Tours & Travel is a member of the Airline Reporting Corporation (ARC), American Society of Travel Advisors (ASTA), and the International Air Transport Association (IATAN). The company offers 24/7 customer support and partners with multiple airlines to deliver competitive travel solutions.
Overview
[edit]Eros Tours & Travel Inc. operates as an online travel agency (OTA) while offering direct customer support. It caters primarily to budget-conscious travelers, emphasizing affordability and accessibility in its travel services. The company has established a presence in the North American travel market and serves a global customer base.
History
[edit]The company was founded in 1990 by Sunne Khurana with the goal of simplifying the travel booking process. Initially reliant on traditional methods, the company embraced digital platforms as customer preferences evolved. Its website now allows users to book flights, hotels, and vacation packages. Over time, Eros Tours & Travel has invested in technology to enhance personalized travel recommendations and provide flexible booking options.
Services
[edit]Eros Tours & Travel offers a range of travel-related services:
- Flight Bookings: Discounted airfare for domestic and international destinations, including last-minute deals and multi-city itineraries.
- Hotel Reservations: Accommodations ranging from budget-friendly to luxury hotels.
- Vacation Packages: Curated, all-inclusive packages for destinations in the United States, Europe, Asia, and Latin America.
- Car Rentals: Partnerships with major car rental providers to offer affordable transportation solutions.
Customer Support
[edit]The company provides 24/7 customer assistance for booking inquiries, cancellations, itinerary changes, and other travel-related needs. Eros Tours & Travel’s support team is equipped to manage complex itineraries and offers personalized assistance to travelers.
Achievements
[edit]- Partnerships with over 370 airlines worldwide.
- Active memberships in the Airline Reporting Corporation (ARC), American Society of Travel Advisors (ASTA), and International Air Transport Association (IATAN), highlighting its compliance with industry standards.
Criticism
[edit]Eros Tours & Travel has received mixed reviews. While praised for its affordability and wide range of services, some customers have reported challenges with refund processing and customer service during peak travel periods. Complaints often focus on delays in issue resolution and billing disputes. In response, the company has enhanced communication channels and streamlined its refund policies to address customer concerns.