Draft:Carnival Internet

Carnival Internet

Company type	Private
Industry	Internet Service Provider (ISP)
Founded	April 2014
Founder	Mahbubul Matin
Headquarters	Uday Tower, Level 12, Plot 57,57/A Gulshan Avenue, Gulshan-1, Dhaka-1212,, Bangladesh
Area served	64 Districts in Bangladesh.
Key people	Mohammad Monsurul Hoq Sazzad (Executive Director) Md. Nazrul Islam (CEO)
Services	Carnival Internet Retail (Home Internet) Carnival Internet Enterprise (Business Internet)
Parent	Dotlines
Website	www.carnival.com.bd

Carnival Internet, a brand of Systems Solutions & Development Technologies Limited (SSD-TECH), is a fiber broadband internet service provider in Bangladesh. The Asia Pacific Network Information Centre (APNIC) ranks it as the country's largest fiber broadband based on the number of users.

The ISP has established nationwide coverage in Bangladesh and is widely regarded for offering reliable internet service, even in the most remote areas.

History

Carnival Internet was founded by Mahbubul Matin on April 14, 2015.It was originally launched as "Doze Internet" under the ISP license of SSD-TECH [License No. 14.32.0000.702.45.113.21.013]. The service was authorized by the Bangladesh Telecommunication Regulatory Commission (BTRC) to provide network connectivity and internet services nationwide. In 2017, Doze Internet was rebranded as "Carnival Internet".

The service was initially launched in cities like Dhaka, Chattogram, Cumilla, Mymensingh, and Sylhet. It quickly gained popularity across Bangladesh.

In 2024, the parent company of Carnival Internet, SSD-Tech, received an 'AA₁' long-term credit rating from the Credit Rating Agency of Bangladesh (CRAB), along with a 'ST-2' short-term rating and a stable outlook.

Infrastructure

Carnival Internet provides internet services across all 64 districts of Bangladesh. The infrastructure includes six data centers located in Dhaka, Chattogram, Cumilla, Kushtia, and Nilphamari, with additional facilities under construction.

The network infrastructure includes equipment from Cisco and Juniper for network servers, and from Dell, HP, and Supermicro for system servers. Carnival Internet manages its network using a custom-built, multi-layered monitoring system designed to prevent congestion and address potential issues. This system is integrated with the company's operations support systems (OSS) and business support systems (BSS), collectively known as Purple Cube, along with its proprietary internet security platform, Audra.

Carnival Internet has established partnerships with leading technology companies, including Google, Meta, Cloudflare, and Baishan. Through these collaborations, the company has built one of the largest caching infrastructures in the country, offering caching services for major platforms like Facebook, Instagram, WhatsApp, YouTube, and TikTok.

The customer support facility offers various channels for assistance, including visual IVR, WhatsApp, live chat, chatbots, SMS, phone support, and email, providing users with multiple options to access help when needed.

Services

Carnival Internet provides internet services to both residential and business customers across Bangladesh. The company's services are categorized as follows:

Carnival Internet Retail: This service is designed for home internet users, offering a range of broadband packages tailored to meet varying needs. These packages provide internet ranging from 5 Mbps to 100 Mbps.

Carnival Internet Enterprise: This service caters to businesses of all sizes, offering customized internet connectivity solutions, including data connectivity, VPN, IP telephony, security solutions, network solutions, and managed services.

Partnerships and collaborations

• Mutual Trust Bank PLC (MTB) signed an agreement with Carnival Internet, offering MTB Privilege customers up to 100% discount and MTB cardholders up to 50% discount on Carnival Internet services.
• Carnival Internet collaborates with the Institute of Business Administration (IBA) at the University of Dhaka, to provide the internet infrastructure for the IBA campus.