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Yandex Eda

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Yandex.Eats
Yandex.Eda
Company typeSubsidiary
IndustryOnline food ordering
FoundedJanuary 2018; 6 years ago (2018-01)
Area served
Russia
Armenia
Kazakhstan
Belarus
Uzbekistan
Georgia
OwnerYandex
ParentYandex.Eda, LLC
(Yandex Taxi)
Websiteeda.yandex.ru

Yandex Eats (Russian: Яндекс Еда, romanized: Yandeks Eda; stylised as Yandex.Eda), a part of Yandex Taxi, which is in turn a division of Yandex, operates a food delivery service.[1][2] It is accessible via the Yandex Go mobile app.

Yandex.Eats operates in Russia, Kazakhstan, Armenia, Georgia, and Uzbekistan. Yandex.Eats works with more than 33,000 restaurants.

History

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Yandex delivery robot during the first race in a real setting (January 2021).
Yandex.Eda food delivery men in Moscow. (2019)
Delivery by Yandex.Eda courier in Moscow Metro (2019)

In December 2017, Yandex.Taxi acquired Foodfox, a food delivery service in Moscow.[3]

In February 2018, the Yandex Eats food delivery service was launched.[4][5]

After Yandex.Taxi acquired Uber's operations in Russia and neighboring countries in March 2018, Uber Eats and Foodfox combined their services.

In October 2018, Yandex acquired Partiya Edy ("Food Party"), a meal kit service that operates in Moscow and St. Petersburg, which was renamed Yandex.Chef.[6]

By December 2018, the company had completed 1 million food delivery orders.[7]

In 2019, Yandex Eats launched a grocery delivery services called Yandex Lavka that delivers to customers in under 15 minutes.[1] The online service relies on small warehouses across Moscow and St. Petersburg stocked with about 2,000 items and uses bike couriers to deliver orders.[2]

Yandex.Eats launched operations in Armenia in September 2022,[8] Uzbekistan in March 2023, and Georgia in October 2024.

Controversies

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Death of delivery driver

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On April 19, 2019, following a ten-hour shift delivering food, 21-year-old courier Artyk Orozaliev collapsed and died.[9] After the incident, the company launched an internal review and contacted the family of the deceased and offered financial assistance.[10] A medical examination found that the death was due to heart failure.[11] Yandex changed the mechanism for choosing breaks for couriers: according to the new scheme, it became enough to press the pause button in the application. Previously, it was necessary to chat with the supervisor and wait for his permission to take a break. This was done in order to avoid the influence of the human factor when the courier needs a break.[12]

References

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  1. ^ a b "Yandex bets on super-fast grocery delivery". intellinews.com. 18 February 2020.
  2. ^ a b Khrennikov, Ilya (28 January 2020). "Russia's Google Will Bring You Groceries in Just 15 Minutes". Bloomberg News.
  3. ^ Teterevleva, Anastasia; Devitt, Polina (25 December 2017). "Russia's Yandex.Taxi buys food delivery service Foodfox". Reuters. Moscow.
  4. ^ "Yandex.Eats Now Offering Food Delivery in Dozens of Cities Across Russia" (Press release). Yandex. 16 November 2018.
  5. ^ Castrodale, Jelisa (28 May 2019). "This Food Delivery Service's Completely Custom Meals Seem Like a Logistical Nightmare". Vice.
  6. ^ "Yandex Now Offering Food Delivery in Dozens of Cities Across Russia" (Press release). Cision. 16 November 2018.
  7. ^ ""Яндекс" поработал на заказ" [Yandex worked to order]. Kommersant. 14 January 2019.
  8. ^ "Russia's Yandex launches food delivery service in Armenia". Euronews. Moscow. Reuters. 15 September 2022.
  9. ^ Бумага (19 April 2019). "В соцсетях рассказали об умершем от переработки курьере "Яндекс.Еды"". «Бумага» (in Russian).
  10. ^ Gavasheli, Mayya (19 April 2019). "Петербургский курьер "Яндекс.Еды" умер во время работы. Компания пообещала следить за переработками — Новости на TJ". TJournal (in Russian).
  11. ^ ""Чтобы подобное больше не повторилось". В "Яндекс.Еде" рассказали, как защитят курьеров от переработок". www.fontanka.ru (in Russian). 25 April 2019.
  12. ^ Slobodyanyuk, Roman (25 April 2019). ""Яндекс.Еда" разрешила курьерам уходить на перерыв без согласования. Это сделали после смерти сотрудника в Петербурге — Технологии на TJ". TJournal.
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