UAE Exchange & Financial Services: Difference between revisions
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UAE Exchange is a leading global remittance and foreign exchange brand trusted by millions of customers and partners, across the world. A people’s brand, we are known for our quality and customer-centric approach. Started over 30 years ago, our consistent world class service has earned the trust of over 3.5 million customers, worldwide. Headquartered in |
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Abu Dhabi, UAE, the remittance major has close to 600 direct offices in over 30 countries across five continents. This makes us the only brand in the segment to own a global network of this magnitude. Our correspondent banking relationship with over 150 global banks adds to this strength. |
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'''WORK PHILOSOPHY''' |
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The UAE Exchange work philosophy is built on its vision and mission principles, which gets reflected in every management decision made, and its operating strategy translates this philosophy in to clearly defined precincts for corporate functioning. |
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'''VISION''' - To be an ever dependable friend, the link that emotionally connects people across the globe through technology-driven, professional, dedicated and timely services delivered with a personal touch. |
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'''MISSION''' - To stay ahead of the times in providing customer-friendly services delivered with warmth; fulfill the aspirations of the employees; create sustained growth in revenue and profitability; serve the society and flourish in an environment of mutual trust and transparency. |
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'''PRODUCTS & SERVICES''' |
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UAE Exchange started with a single product - the Demand Draft cheque, an effective solution to the reliable money transfer. The advent of time, new standards and the changing environments necessitated the introduction of technology, which could increase the pace of money transfers, and lessen the hassles to the customer, while enhancing reliability. Thus Electronic Transfers and later, Telex Transfers were introduced. The product and service offerings of the Company has diversified hence, incorporating the best in technology whereby the customer of today can even send money within minutes across the world using instant money transfers. UAE Exchange now has one of the most diversified product and service offerings in the whole industry. |
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Bank Credit: Fast and safe fund transfer to beneficiary bank accounts within hours with the SWIFT advantage. |
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Demand Drafts: UAE Exchange issues multiple currency demand drafts (cheques), which are payable across the world. A vast correspondent bank network coupled with competitive service charges make the UAE Exchange draft (cheque) a powerful, reliable and economical mode of transferring money to any region of the world. |
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Instant Money Transfers: This facility enables you to transfer money to your loved ones, within minutes, through cash payout at various agent outlets and also through account payout in select countries. The popular services include: |
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• Xpress Money, the global instant money transfer brand, is a reliable instant money transfer service of UAE Exchange, with over 135,000 agent locations across 125 countries. Log on to www.xpressmoney.com |
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• Western Union is an instant money transfer brand with the largest agent network across the world |
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• Moneygram: Fast and easy way to transfer money to anywhere in the world. |
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• Ezremit: A secure and trusted means of transferring money effectively and efficiently. |
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Note: Service available exclusively in Jordan |
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• International Money Express (IME): A safe and convenient way of sending money back home. Note: Service available exclusively in Qatar |
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• Nepal Remit: Safe and convenient way to send money to Nepal from anywhere in the world within minutes. |
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• Home Delivery: To enhance the convenience of your loved ones, you can now send money instantly up to their doorstep. Note: Service available exclusively in Philippines |
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Transfer to card: Transfer money to the loved one's credit card/prepaid card anywhere across the world within minutes. |
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• Visa Money Transfer (VMT) |
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• MasterCard Moneysend |
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Associate Branch Transfers: An instant money transfer service enabling fund movements within UAE Exchange branch network across select countries. It provides our customers, the convenience of managing funds for every-day purposes, whether it is for business requirements or personal needs. |
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Foreign Currency Exchange (Retail & Wholesale): We started foreign currency retailing in 1980 and subsequently ventured in to wholesale business. Today, both segments perform exceedingly well in all the regional markets of the world, where we operate. We offer retail and wholesale trade of banknotes at competent rates. |
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Traveller’s Cheque: |
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While on the move, cash-in your traveller’s cheques in major currencies of the following brands: |
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• American Express in US Dollar, GB Pound and Euro |
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• Visa Inter payment in US Dollar and GB Pound |
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• Thomas Cook in US Dollar, GB Pound and Canadian Dollar |
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'''CUSTOMER BASE''' |
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UAE Exchange enjoys good brand loyalty and goodwill in all markets where it operates. In the Middle East, we are synonymous with money transfers. Our customer base, with over 3.5 million customers, is among the widest and growing incessantly. |
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'''NETWORK''' |
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Started over 30 years ago, our consistent world class service has earned the trust of over 3.5 million customers, worldwide. Close to 600 direct offices in over 30 countries across five continents, make us the only brand in the segment to own a global network of this magnitude. Our correspondent banking relationship with over 150 global banks adds to this strength. |
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'''HUMAN RESOURCES''' |
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At UAE Exchange, ‘People’ are the most valuable assets, reflecting its corporate culture, the intellect behind its innovations and accomplishments, and above all, the geniality behind the service offered. It promotes a spirited environment and a sense of belongingness among its 7500+ multi-national and multi-lingual personnel represent over 40 nationalities. The environment encourages initiative, recognises talent and rewards achievement. |
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UAE Exchange is proud of its enterprising team members, whose loyalty and enthusiasm has taken it to a position of great strength and leadership. |
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'''FINANCIAL''' |
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The company registers outstanding growth in all facets of business. With a strong financial base of paid-up capital and a consistent growth in revenue and profit, it has the best financial indices in the market, and is one of the fastest growing companies in the world. This strength, compounded by advances in technology, product portfolio, and operational resources, makes it the invincible leader of organised fund transfers. |
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'''TECHNOLOGY''' |
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Business runs at UAE Exchange on efficient support systems using state-of-the-art technologies. Processes are fully automated and an in-house technology team ensures self-sufficiency in software development and support. The company’s portfolio includes technology-backed products and services, and there are comfort-level enhancers in branches for customers, like multi-lingual kiosk machines and PDAs to expedite transactions. |
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'''CORPORATE GOOD GOVERNANCE''' |
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UAE Exchange corporate functioning is based on Organisational Best Practices. It conducts business responsibly, and is committed to the concerns and interests of the market place. An efficient AML team headed by the Chief Compliance Officer ensures total compliance with policies and procedures set down by regulators and international bodies. The company encourages initiative and promotes a spirit of participation among employees, customers and providers. Procedures are well documented and defined to ensure transparency and accountability of operations. The benefits of these competencies are passed on to the customers of the Company. |
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'''ACHIEVEMENTS''' |
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Today UAE Exchange is acclaimed as the most reputed, quality conscious and service-friendly remittance and foreign exchange company. Its quality-consciousness had earned the brand many awards including Banker Middle East Product Award, Dubai Quality Award, Dubai Service Excellence Scheme Award, The Sheikh Khalifa Excellence Award, Sheikh Mohammed bin Rashid Al Makhtoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Program, Dubai Service Excellence Scheme Award, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Customer Service Week Star Award for the Best Implemented Initiative and ISO 9001 & 14001 certification, Superbrand status in 2009, 2010, 2011 and 2012 consecutively and more. |
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'''UAE EXCHANGE AND SOCIETY''' |
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Social responsibility forms one of the core values of the UAE Exchange work philosophy. It values the fact that a responsible organisation cannot stand independent of the communities where it lives and works, and that it is its corporate responsibility to help the communities in addressing their issues. UAE Exchange has always been in the forefront to support social, cultural and humanitarian efforts. |
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UAE Exchange has offered aid to the victims of Tsunami and to victims of Typhoon in Philippines in 2004. The organisation also helped those affected by the floods in Pakistan. UAE Exchange continues to contribute to relief efforts by waiving off service charges for transactions sent to affected regions. |
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The remittance major contributes to many social and cultural organisations of the world engaged in community development, cultural integration, promotion arts and sports. It organises and patronises several major tournaments and annual events. |
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Dr. B.R. Shetty, MD & CEO - UAE Exchange, was awarded the prestigious First Order of Abu Dhabi on the 5th of December, 2005. The award from the Government of Abu Dhabi recognises extraordinary individuals, who have contributed to the betterment of Abu Dhabi. This award and many other honors and awards that he has received from various governments and organisations recognised him as a great philanthropist, and his contributions as those, which help individuals and the community at large. |
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'''FUTURE''' |
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Money transfers are taking the world by storm. The dream of yesteryears of sending money instantly to anywhere in the world is today a reality. With every passing day, new standards are being achieved. UAE Exchange has always been in the forefront in establishing new standards in the marketplace, be it service-related or operations. |
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With more people crossing the geo-political boundaries, and the world becoming a unified marketplace with globalisation gaining ground, the scope of money transfers and foreign exchange is gaining importance. Companies look outwards to markets abroad for expanding. Also, the requirements of fast-paced commerce ask for rapid fund movements across the globe. |
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UAE Exchange identified the potential of other markets at a very early stage and took up planned expansion. The strategic plans that the Company has laid bore fruit. The results show that UAE Exchange is one of the leading players, globally. The Company has been consolidating its presence in UAE too, with strategic expansion of its network within the country which has over 100 branches as of d |
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