Stream Global Services: Difference between revisions
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== References == |
== References == |
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Revision as of 16:03, 6 October 2010
| Company type | Public (AMEX: SGS) |
|---|---|
| Industry | Business process outsourcing |
| Founded | 1 January 1992  |
| Headquarters | , |
| Revenue |  US$2,100,000 (2007)[1] |
| US$1,100,000 (2007)[1] | |
Number of employees | 17,000+ (2007)[2] |
| Website | stream.com |
Stream Global Services, Inc. (formerly known as Global BPO Services Corp.) is a global outsourcing solution provider, providing BPO services for Fortune 1000 clients (including Dell[1]), with 32 service centers in 18 countries.[2]
Stream global services just recently joined work operations with the multi-national company eTelecare Global Solutions.[3]
History
Stream Holdings Corporation was founded in 1993 as an outgrowth service for a large software reseller.[3] Stream is now a global provider of sales, customer service and technical support for the Fortune 1000. Since its inception, Stream's global footprint has expanded to cover 22 countries, with more than 30,000 employees in 50 contact centers. Stream currently manages more than 45 million voice, e-mail, and chat contacts a year from customers around the world.
Global BPO Services Corp. (AMEX: OOO) was founded by Scott Murray in 2008.[3] Global BPO announced that it had merged with Stream Holdings Corporation in July 2008 and subsequently changed its name to Stream Global Services, Inc.[3] Murray then recruited more than 40 former Stream employees to return to the company.
The recent combination of Stream Global Services with eTelecare Global Solutions.[3] brings together two strong forces in the industry. The new Stream Global Services maintains a global presence across North America, Europe, Philippines, India, Latin America, Middle East and Africa.
Support services provided
Support services currently include:
- Bill inquiry/adjustment/collections (early stage)
- Service feature Inquiry
- Repair
- Calling card services
- Installation services and support
- Customer loyalty and retention/winback
- Technical support (networking devices and premium services)
- Technical support (handsets, routers)
- Warranty support
- Surveys
- Pre-paid/post-paid ordering and activation
- Inbound sales/acquisition/upgrade
- Outbound sales/acquisition/upgrade
- Predictive dissatisfaction modeling
- Direct mail and BRC scanning
- Save Desk
- Data Entry
Stream Global Services is a sweatshop
References
- ^ a b c "Dell support firm Stream Global extends to Latin America". 2008-10-21. Retrieved 2008-12-10.
- ^ a b "Stream Global Services Announces Opening of Worldwide Corporate Headquarters in Wellesley, MA" (Press release). Stream Global Services. 2008-12-08. Retrieved 2008-12-10.
- ^ a b c d e Stream story