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Performance measurement

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Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component.[dubious – discuss][1]

Definitions of performance measurement tend to be predicated upon an assumption about why the performance is being measured.[2]

  • Moullin defines the term with a forward looking organisational focus—"the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders".[3]
  • Neely et al. use a more operational retrospective focus—"the process of quantifying the efficiency and effectiveness of past actions".[4]
  • In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—"Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results".[5]
    Performance Reference Model of the Federal Enterprise Architecture, 2005.[6]

Defining performance measures or methods by which they can be chosen is also a popular activity for academics—for example a list of railway infrastructure indicators is offered by Stenström et al.,[7] a novel method for measure selection is proposed by Mendibil et al.[8]

Standards

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Operational standards often include pre-defined lists of standard performance measures. For example, EN 15341[9] identifies 71 performance indicators, whereof 21 are technical indicators, or those in a US Federal Government directive from 1999—National Partnership for Reinventing Government, USA; Balancing Measures: Best Practices in Performance Management, August 1999.

Real-life Application

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Academic articles that provide critical reviews of performance measurement in specific domains are also common—e.g. Ittner's observations on non-financial reporting by commercial organisations,;[10] Boris et al.'s observations about use of performance measurement in non-profit organisations,[11] or Bühler et al.'s (2016) analysis of how external turbulence could be reflected in performance measurement systems.[12]

The use of performance measurement system in company is very important, but is rarely used by Small and Medium Enterprises.[13] The use of KPIs as a strategy of management in achieving performance in line with different purposes of an organization, such as research management of a research institute, could be considered as a complex scenario in this context.[14][15][16] However, tools that facilitate unique, unambiguous, and homogeneous management of performance, for example KPI-index to integrate all performance indicators from bottom to top of each and every layer of an organization are supposed to act as strategies for better performance management of complex performance management systems.[17]

Frameworks

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There is little consensus about how to define or use performance measures apart from an agreement about it being linked to some kind of measurement of performance. This led to the emergence of organising frameworks that incorporate performance measures. These frameworks often prescribe methods for choosing and using the appropriate measures for that application.

The most common such frameworks include:

  • Balanced scorecard—used by organisations to manage the implementation of corporate strategies[18]
  • Key performance indicator—a method for choosing important/critical performance measures, usually in an organisational context
  • Performance prism—a second-generation performance measurement framework used by organizations to manage performance by considering the needs and contributions of all stakeholders, not just shareholders and customers.[19]

Balanced Scorecard

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This paragraph is an excerpt from Balanced scorecard.[edit]
A balanced scorecard is a strategy performance management tool – a well-structured report used to keep track of the execution of activities by staff and to monitor the consequences arising from these actions.[20]

Key Performance Indicator

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This paragraph is an excerpt from Performance indicator.[edit]
A performance indicator or key performance indicator (KPI) is a type of performance measurement.[21] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages.[22] KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most.[23]

Performance prism

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The Performance Prism is a performance measurement framework that improves on traditional models like the balanced scorecard by offering a broader view of stakeholders. It focuses on five key areas: Stakeholder Satisfaction, Strategies, Processes, Capabilities, and Stakeholder Contributions. The framework encourages organizations to consider the needs of all stakeholders, such as employees, suppliers, and regulators. It also helps assess how these stakeholders contribute to the organization's success. By balancing both stakeholder needs and contributions, the Performance Prism provides a flexible approach suitable for various types of organizations.[19]

See also

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References

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  1. ^ Behn, Robert D. (2003). Why measure Performance? Different Purposes Require Different Measures.
  2. ^ Moullin, M. (2007) 'Performance measurement definitions. Linking performance measurement and organisational excellence', International Journal of Health Care Quality Assurance,20:3,pp. 181-183.
  3. ^ Moullin, M. (2002), 'Delivering Excellence in Health and Social Care', Open University Press, Buckingham.
  4. ^ Neely, A.D., Adams, C. and Kennerley, M. (2002), The Performance Prism: The Scorecard for Measuring and Managing Stakeholder Relationships, Financial Times/Prentice Hall, London.
  5. ^ Office of the Chief Information Officer (OCIO) Enterprise Architecture Program (2007). Treasury IT Performance Measures Guide Archived 2008-12-10 at the Wayback Machine. U.S. Department of the Treasury. May 2007
  6. ^ FEA Consolidated Reference Model Document. whitehouse.gov May 2005.
  7. ^ Stenström, C.; Parida, A.; Galar, D. (2012). "Performance Indicators of Railway Infrastructure". International Journal of Railway Technology. 1 (3): 1–18. doi:10.4203/ijrt.1.3.1.
  8. ^ Mendibil, Kepa; Macbryde, Jillian, Designing effective team-based performance measurement systems: an integrated approach, Centre for Strategic Manufacturing, University of Strathclyde, James Weir Building, March 2005.
  9. ^ CEN (2007). EN 15341: Maintenance – Maintenance key performance indicators. European Committee for Standardization (CEN), Brussels.
  10. ^ Ittner, Christopher D; Larcker, David F. (November 2003). "Coming up Short on Nonfinancial Performance Measurement". Harvard Business Review. 81 (11): 88–95, 139. PMID 14619154.
  11. ^ Boris, Elizabeth T.; Kopczynski Winkler, Mary (2013). "The Emergence of Performance Measurement as a Complement to Evaluation Among U.S. Foundations". New Directions for Evaluation. 2013 (137): 69–80. doi:10.1002/ev.20047. S2CID 154575475.
  12. ^ Bühler, Andreas; Wallenburg, Carl Marcus; Wieland, Andreas (2016). "Accounting for external turbulence of logistics organizations via performance measurement systems" (PDF). Supply Chain Management. 21 (6): 694–708. doi:10.1108/SCM-02-2016-0040. hdl:10398/94796f75-a83b-464f-b6d5-46afc58dcd59.
  13. ^ Garengo, Patrizia; Biazzo, Stefano; Bititci, Umit S. (2005). "Performance measurement systems in SMEs: A review for a research agenda". International Journal of Management Reviews. 7 (1): 25–47. doi:10.1111/j.1468-2370.2005.00105.x.
  14. ^ Abeysiriwardana, Prabath Chaminda; Jayasinghe-Mudalige, Udith Krishantha (2022-06-01). "Role of key performance indicators on agile transformation of performance management in research institutes towards innovative commercial agriculture". Journal of Science and Technology Policy Management. 13 (2): 213–243. doi:10.1108/JSTPM-10-2020-0151. ISSN 2053-4620. S2CID 237685948.
  15. ^ Abeysiriwardana, Prabath Chaminda; Jayasinghe-Mudalige, Udith K.; Kodituwakku, Saluka R. (2022-05-23). ""Connected researches" in "smart lab bubble": A lifeline of techno-society space for commercial agriculture development in "new normal"". New Techno Humanities. 2: 79–91. doi:10.1016/j.techum.2022.05.001. ISSN 2664-3294.
  16. ^ Abeysiriwardana, Prabath Chaminda; Jayasinghe-Mudalige, Udith K. (2022-08-10). "Single window performance management: a strategy for evaluation integrated research culture in the commercial agriculture sector". SN Business & Economics. 2 (9): 128. doi:10.1007/s43546-022-00297-0. ISSN 2662-9399. S2CID 251504791.
  17. ^ Abeysiriwardana, Prabath Chaminda; Jayasinghe-Mudalige, Udith K. (2022-12-31). "An Index for Key Performance Indicators (KPIs): A Lens to Probe the Performance Drivers of Research in Commercial Agriculture". Colombo Business Journal. 13 (2): 109–135. doi:10.4038/cbj.v13i2.126. ISSN 2579-2210.
  18. ^ Kaplan, Robert S.; Norton, David P. (September 1993). "Putting the Balanced Scorecard to Work". Harvard Business Review.
  19. ^ a b Neely, Andy; Adams, Chris; Crowe, Paul (2001-01-01). "The performance prism in practice". Measuring Business Excellence. 5 (2): 6–13. doi:10.1108/13683040110385142. ISSN 1368-3047.
  20. ^ "2GC Balanced Scorecard Usage 2020 Survey". 2GC Active Management. 21 May 2021. Archived from the original on 2021-05-24.
  21. ^ Carol Fitz-Gibbon (1990), "Performance indicators", BERA Dialogues (2), ISBN 978-1-85359-092-4
  22. ^ Weilkiens, Tim; Weiss, Christian; Grass, Andrea; Duggen, Kim Nena (2016). "Frameworks". OCEB 2 Certification Guide. Elsevier. pp. 149–169. doi:10.1016/b978-0-12-805352-2.00007-8. ISBN 9780128053522. KPI is a business metric that measures the degree of fulfillment of a goal or a Critical Success Factor (CSF). The CSF is an organization-internal or organization-external property that is necessary to achieve a specific goal. A CSF can involve multiple KPIs.
  23. ^ "What is a Key Performance Indicator (KPI)". KPI.org. Retrieved 1 January 2022.
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