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Navy Federal Credit Union

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Navy Federal Credit Union
Company typeCredit union
IndustryFinancial services
FoundedMarch 13, 1933; 91 years ago (1933-03-13)
HeadquartersVienna, Virginia, United States
Number of locations
357[1]
Area served
Worldwide
Key people
Dietrich Kuhlmann (President & CEO)
Edward R Cochrane, Jr. (Chairman)
ProductsChecking; consumer loans; mortgages; credit cards; investments; online banking; certificates of deposit (CDs); money marketing account; IRA; ESA
Total assets$177 Billion USD (March 2024)[1]
Members13,800,000 (July 2024)
Number of employees
24,500
SubsidiariesNavy Federal Investment Services (NFIS) (CUSO)
Websitewww.navyfederal.org

Navy Federal Credit Union (or Navy Federal) is an American global credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration (NCUA). Navy Federal is the largest natural member (or retail) credit union in the United States, both in asset size and in membership. As of July 2024, Navy Federal has US $177 billion in assets and has 13.8 million members.[1]

History

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NFCU ATM-only vestibule in Gaithersburg, Maryland, c. May 2022

Navy Federal was originally incorporated on 17 January 1933 as the Navy Department Employees' Credit Union of the District of Columbia (NDCU). Only Navy Department employees who were members of the federal employees' labor union and members of their families were eligible to join. The next year, President Roosevelt signed into law the Federal Credit Union Act, which would eventually become the basis of business for the credit union. On July 17, 1947, the credit union was granted a federal charter as a credit union, named Navy Department Employees Federal Credit Union (NDEFCU). It also expanded membership to include all Navy personnel in the Washington, D.C., area, both military and civilian.

In 1954, the credit union changed its charter again to open membership to Navy and Marine Corps officers everywhere, regardless of geographic location, and changed its name to Navy Federal Credit Union. Eventually, membership was opened to enlisted personnel as well. By April 1962, the credit union reached a milestone, becoming the biggest credit union in the world, a distinction which it still holds today. In 1977, the credit union moved into its current headquarters in Vienna, Virginia, eventually undergoing several major expansions of its facility there.

In 2003, the credit union opened its membership further, to include Navy contractors. There have also been several times in the credit union's history that the NCUA has asked Navy Federal to merge with or absorb other credit unions that were experiencing financial or other difficulties. Members of these prior credit unions remained members of Navy Federal after the merger (following the NCUA's policy of "once a member, always a member"). In September 2010, Navy Federal Credit Union announced plans to absorb/merge with USA Fed, stating that joint operations would begin 4 October 2010 under the Navy Federal banner.[2]

In May 2008, Navy Federal Credit Union widened its membership to include the entire Department of Defense, which made eligible all active duty, retired, and reserve Army, Navy, Marine Corps, and Air Force personnel, as well as contractor and civilian personnel within the Department of Defense. In March 2013, Navy Federal Credit Union further widened its membership to include all Coast Guard members and employees as well. In 2020, Navy Federal Credit Union also expanded its membership to include Space Force members.[3] In 2014, Navy Federal expanded its Vienna headquarters. As of July 2024, 5,100 employees worked at the Vienna location.[1]

An increase in membership also led to three expansions: one at the credit union's San Diego location in 2010, where Navy Federal has 171 employees; one at the credit union's Pensacola location in 2015, where Navy Federal has 8,600 employees;[1] and one at the Winchester Operations location in 2019 where Navy Federal has 2,400 employees.[4][1]

As of 2024, Navy Federal is by far the largest credit union in the United States, with total assets nearly three times that of the second-largest US credit union.

Financial Summary [5][6]
($ millions) 2018 2019 2020 2021 2022
Assets $96,962.4 $111,986.1 $135,664.1 $153,433.0 $156,645.1
Loans Outstanding $75,059.2 $83,919.9 $91,679.8 $95,811.3 $109,985.4
Savings, Checking, MMSAs, IRAs $50,626.6 $56,733.7 $81,902.8 $103,484.3 $104,372.5
Share Certificates $19,790.9 $29,299.6 $29,302.3 $24,275.2 $29,062.6
Member's Equity $11,404.7 $13,763.6 $14,932.4 $16,910.2 $14,168.1
Gross Income $6,818.6 $7,993.2 $8,374.0 $8,271.7 $9,315.9
Non-Interest Expense $2,844.1 $3,430.8 $3,920.8 $4,515.5 $4,767.5
Dividends $642.6 $1,016.4 $1,123.3 $829.2 $885.8
Mortgage Loans Serviced $68,697.7 $77,307.3 $80,585.6 $79,515.7 $84,277.4
Members 8,232,022 8,959,665 9,927,166 11,133,370 12,322,979
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In 2017, Navy Federal Credit Union settled a class action lawsuit over millions of unwanted phone calls, many of which had gone to individuals who were not credit union members and specifically asked not to be contacted. NFCU settled a similar class action lawsuit in 2020 over unwanted text messages, paying out $9.25 million.[7][8] In 2021, Navy Federal Credit Union settled another class action lawsuit over a non-sufficient funds fee lawsuit over breached member agreements where over 700,000 members were charged multiple insufficient funds fees.[9]

Membership

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Navy Federal's field of membership is set by the National Credit Union Administration (NCUA). As with all federally-chartered credit unions, membership in Navy Federal is limited to individuals sharing the common bond defined in its credit union charter. Membership in Navy Federal is limited to:

Organization

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Navy Federal is chartered with NCUA as a single-sponsor credit union, with its sponsor being the Department of Defense. Like all credit unions, Navy Federal is governed by a board of volunteers, elected by and from its membership. Navy Federal also has a separate subsidiary, named Navy Federal Investment Services,[10] which operates as a credit union service organization (CUSO). CUSOs were established by NCUA as a way for credit unions to pursue product offerings that would normally be outside of the purview of a credit union.

Employees

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As of July 2024, the credit union had over 24,500 employees worldwide.[1] Navy Federal, founded in 1933, has never had a layoff, choosing instead to move employees to other departments to avoid layoffs.[11] It was ranked number 37 on the 2024 Fortune's 100 Best Companies to Work For list, which is produced by the Great Place to Work Institute.[12] They were 95th in 2012,[13] rose to 56th in 2013,[14] 96th in 2014,[15] 72nd in 2015,[16] 44th in 2016,[17] 29th in 2019[18] 19th in 2020,[19] 59th 2021,[20] 76th in 2022,[21] 53rd in 2023,[22] and 37th in 2024.

On March 1, 2024, Dietrich Kuhlmann was appointed President and CEO of Navy Federal Credit Union, succeeding Mary McDuffie.[23]

Services

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Navy Federal operates branches in many U.S. metro areas as well as in some overseas locations, comprising a total of 357 branches worldwide as of July 2024.[1] In addition, members can make transactions through the CO-OP network of more than 30,000 ATMs in the U.S. and Canada without incurring surcharges or fees.

Major banking competitors include Pentagon Federal Credit Union, and USAA.

Charitable contributions

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Navy Federal Credit Union engages in multiple charitable partnerships, including a decades-long relationship with Toys for Tots,[24] dedicated to helping families surrounding the Vienna, Virginia, headquarters, and a partnership with the National Hockey League's Stick Tap for Service Program.[25] Navy Federal has also made multiple disaster relief donations, most recently a $100,000 donation to United Way of West Florida, to assist communities near their Pensacola, Florida offices that were adversely affected by Hurricane Sally in October 2020.[26]

Navy Federal recently donated $100,000 through its Dollars for Doers program which, based on nominations from the credit union’s employees, awards 100 nonprofits with grants. Navy Federal donated to U.S. Vets in November 2021 in honor of Veteran’s Month.[27] During Navy Federal’s annual drive for the Marine Toys for Tots Foundation in the 2021 holiday season, members and employees donated over $20,000 and 20,000 toys to families in need.[28]

In 2022, Navy Federal’s members and employees donated over $33,000 and over 22,000 toys to families in need during the Toys for Tots campaigns.[29]

In 2023, the credit union donated more than one million meals to servicemembers, veterans, and their families as a part of its recent military food insecurity campaign, No Plate Left Behind.[30]

Awards

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Navy Federal Credit Union has received the following awards and honors:

  • Rated a TrustScore of 4.7 out of 5 stars on Trustpilot.
  • Top Military Financial Institution by The Military Wallet
  • Best Mortgage Refinance Company by Money
  • Ranked #1 for Customer Experience Among Multichannel Banks/Credit Unions in Forrester’s 2021 US Customer Experience (CX) survey[31]
  • Ranked #1 for Customer Experience Among Credit Card Issuers in Forrester’s 2021 US Customer Experience (CX) survey[31]
  • Ranked "Credit Union of the Year" by United States Navy for 15th consecutive year in a row[32]
  • Ranked 7th in Computerworld’s Best Places to Work in IT for 2021[33]
  • Ranked 25th in “75 Best Large Workplaces for Women” list by FORTUNE in 2021[34]
  • Ranked #1 for Customer Experience Among Multichannel Banks/Credit Unions in Forrester’s 2021 US Customer Experience (CX) survey[35]
  • Ranked #1 for Customer Experience Among Credit Card Issuers in Forrester’s 2021 US Customer Experience (CX) survey
  • Received the highest score in the J.D. Power 2021 U.S. Consumer Financing Satisfaction Study[36]
  • Ranked 59th in “100 Best Companies to Work For” list by FORTUNE in 2021[37]
  • One of America's Best Employers for Veterans, Best Employers for Diversity, and Best Employers for New Grads by Forbes [38]
  • One of GOBankingRates Best Credit Unions of 2021[39]
  • Top Credit Union by Bankrate 2022[40]
  • Best Mortgage Lender by Bankrate[41]
  • Top 100 Best Banks by GOBankingRates [42]
  • One of GOBankingRates Best Credit Unions of 2022[43]
  • Best Home Equity Loans of 2020: Best Customer Experience by Money.com[44]
  • Best Mortgage Lender by U.S. News & World Report[45]
  • 4th in Customer Experience Excellence by KPMG in 2020,[46] falling from 1st in 2019[47]
  • Best Overall Personal Loan of 2022 for Veterans & Military Members from Forbes [48]
  • Ranked as the 4th Top Workplace in the Washington, D.C., area by The Washington Post[49]
  • Ranked #1 for Customer Experience Among Multichannel Banks/Credit Unions in Forrester’s 2022 US Customer Experience (CX) survey [50]
  • Best Auto Loans for New Car Purchase in 2022 by Bankrate[51]
  • Ranked 35th in “100 Best Large Workplaces for Women” list by FORTUNE in 2022[52]
  • Ranked 53rd in "100 Best companies to Work for" by FORTUNE[22]
  • One of GOBankingRates Best Credit Unions of 2023.[53]
  • Ranked 84th in “America’s Best Employers For Women” list by Forbes in 2023[54]
  • Ranked 88th in “Best Workplaces for Millennials” list by FORTUNE in 2023
  • Money’s Best Overall Credit Union for Military Members in 2023-2024[55]
  • U.S. Veterans Magazine’s Top Veteran-Friendly Company in 2023[56]
  • Ranked 3rd in “Best Employers in Virginia” by Forbes in 2023[57]
  • Ranked 8th in “Best Employers in Maryland” by Forbes in 2023[58]
  • Ranked 13th in “Best Workplaces in Financial Services & Insurance” list by FORTUNE in 2023[59]
  • Ranked 14th in “Best Places to Work in IT” list by Computerworld in 2023[60]
  • Ranked 33rd in “100 Best Large Workplaces for Women” list by FORTUNE in 2023[61]
  • Ranked 84th in “America's 100 Most Loved Workplaces” list by Newsweek in 2023[62]
  • Ranked 45th in “Best Workplaces for Parents” list by Great Place To Work® in 2023[63]
  • GoBankingRates’ Best Balance Transfer Credit Card for 2023 [64]
  • Ranked 69th in “America’s Best Large Employers” list by Forbes in 2024[65]
  • The Motley Fool Ascent’s Best Bank for Veterans in 2024[66]
  • Latino Leaders Magazine’s Best Banking Company for Latinos to Work For in 2024 [67]
  • RippleMatch’s Campus Forward Award for Large Early Career Programs in 2024 [68]
  • The Balance’s Best Personal Loan for Military Members in 2024 [69]
  • USA Today Customer Service Champion for 2024 [70]
  • Ranked 87th in “America’s Best Employers for New Grads” list by Forbes in 2024 [71]
  • Ranked 11th in “Largest Top Workplaces” list by The Washington Post in 2024 [72]
  • Inman Best of Finance Award for 2024 [73]
  • Business Group on Health Best Employers: Excellence in Health & Well-Being Award for 2024 [74]

References

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  1. ^ a b c d e f g h "Navy Federal official web site" (PDF). Retrieved 17 March 2022.
  2. ^ "Navy Federal Approved for Merger With USA Fed". Reuters. 1 October 2010. Archived from the original on 28 June 2018. Retrieved 28 June 2018.
  3. ^ "NFCU Eligibility Checklist". Retrieved 28 June 2018.
  4. ^ Star, ONOFRIO CASTIGLIA The Winchester (10 May 2019). "Navy Federal Credit Union expansion on schedule for Sept. 5 opening". The Winchester Star. Retrieved 14 January 2022.
  5. ^ "Navy Federal Credit Union; 2019 Annual Report" (PDF). 1 August 2022. Archived from the original (PDF) on 1 August 2022. Retrieved 1 February 2023.
  6. ^ "2020 Navy Federal Credit Union; Annual Report" (PDF). 15 June 2021. Archived from the original (PDF) on 15 June 2021. Retrieved 1 February 2023.
  7. ^ "Navy Federal Credit Union Pays $9.25 Million to Settle Robotexts Suit". Mahany Law. 24 March 2020. Retrieved 12 January 2021.
  8. ^ "Navy Federal Credit Union TCPA Settlement Checks Mailed". Top Class Actions. 10 October 2017. Retrieved 12 January 2021.
  9. ^ "Federal Judge Grants Final Approval Over Navy Federal's $16 Million Class Action Suit". Credit Union Times. 9 April 2021. Retrieved 8 August 2022.
  10. ^ "CUSO Detail". cusoregistry.ncua.gov. Retrieved 2 May 2024.
  11. ^ "No layoffs – ever!". CNNMoney. CNN. 20 January 2012. Retrieved 28 June 2018.
  12. ^ "100 Fortune 100 Best Companies to Work For 2024:".
  13. ^ "100 Best Companies to Work For 2012: Navy Federal Credit Union". CNNMoney. Fortune. 2012.
  14. ^ "100 Best Companies to Work For 2013: Navy Federal Credit Union". CNNMoney. Fortune. 2013.
  15. ^ "Best Companies to Work For 2014: Full List – Fortune". Fortune. 2014.
  16. ^ "100 Best Companies to Work For". Fortune. 2015.
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  22. ^ a b "Fortune 100 Best Companies to Work For". Fortune. Retrieved 29 June 2023.
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  24. ^ "Toys for Tots Event Held in Vienna on Giving Tuesday, donations down by 70,000 toys". ABC7. ABC. 30 November 2020. Retrieved 16 February 2021.
  25. ^ "NHL Stick Tap for Service finalists named". NHL. NHL. 19 August 2020. Retrieved 16 February 2021.
  26. ^ Savage, Lisa Nellessen. "United Way of West Florida awards $700,000 to community programs". Pensacola News Journal. Retrieved 13 September 2021.
  27. ^ "Issue 10/November 2021" (PDF). Defense Credit Union Council. November 2021. Retrieved 13 January 2022.
  28. ^ NETWORK, Pensacola News Journal/USA TODAY. "Navy Federal Credit Union celebrates record year for Marine Toys for Tots Foundation drive". Pensacola News Journal. Retrieved 4 May 2022.
  29. ^ WEAR Staff (28 December 2022). "Navy Federal's Toys for Tots Campaign concludes with record-breaking numbers". WEAR. Retrieved 12 February 2023.
  30. ^ "Filling plates for veterans | CUNA News". news.cuna.org. Retrieved 16 January 2024.
  31. ^ a b "Forrester's US 2021 Customer Experience Index Shows Companies That Revamped Experiences Excelled During The Pandemic · Forrester". Forrester. Retrieved 13 September 2021.
  32. ^ "NFCU earns Credit Union of the Year for the 15th time - Money". Military Families. 24 August 2021. Retrieved 14 January 2022.
  33. ^ "Navy Federal Ranks Highest Ever on Computerworld's Best Places to Work in IT List, Remains the Only Credit Union". Navy Federal Credit Union. Retrieved 13 September 2021.
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  35. ^ "2021 Forrester Award". Navy Federal Credit Union. Retrieved 13 September 2021.
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  39. ^ "Best Credit Unions of 2021: Offering Advantages Unique From Larger Banks". GO Banking Rates. Retrieved 16 February 2021.
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  44. ^ "Best Home Equity Loans of 2021". Money.com. Retrieved 16 February 2021.
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  46. ^ "Navy Federal ranked No. 4 U.S. brand for customer experience". Virginia Business. 20 July 2020. Retrieved 16 February 2021.
  47. ^ "Navy FCU Again Ranked Number One in U.S. Customer Experience Excellence Report". CUtoday. 29 October 2019. Retrieved 16 February 2021.
  48. ^ Tarver, Jordan (25 January 2022). "Best Personal Loans For Veterans & Military Members Of May 2022". Forbes Advisor. Retrieved 4 May 2022.
  49. ^ "Top Workplaces 2022". Washington Post. Retrieved 14 September 2022.
  50. ^ FED. "The US Customer Experience Index Rankings, 2022". Forrester. Retrieved 14 September 2022.
  51. ^ "The Best Auto Loans of 2022 - Bankrate Awards". Bankrate. Retrieved 14 September 2022.
  52. ^ "Navy Federal Credit Union | 2022 Best Workplaces for Women". Fortune. Retrieved 13 December 2022.
  53. ^ "Best Credit Unions". GOBankingRates. 18 January 2023. Retrieved 15 August 2023.
  54. ^ SCHWARZ", "ALAN. "America's Best Employers For Women 2023". Forbes. Retrieved 15 August 2023.
  55. ^ "Best Banks and Credit Unions for Military Members". Money. Retrieved 16 January 2024.
  56. ^ "U.S. Veterans Magazine | Veteran-Friendly Lists". U.S. Veterans. 12 January 2024. Retrieved 16 January 2024.
  57. ^ SCHWARZ", "ALAN. "America's Best Employers By State 2023". Forbes. Retrieved 16 January 2024.
  58. ^ SCHWARZ", "ALAN. "America's Best Employers By State 2023". Forbes. Retrieved 16 January 2024.
  59. ^ "50 Best Large Workplaces in Financial Services and Insurance". Fortune. Retrieved 16 January 2024.
  60. ^ Team, Beth Stackpole and Best Places to Work in IT (27 November 2023). "Best Places to Work in IT 2024". Computerworld. Retrieved 16 January 2024.
  61. ^ "100 Best Large Workplaces for Women". Fortune. Retrieved 16 January 2024.
  62. ^ Newsweek (20 September 2023). "Most Loved Workplaces in America 2023". Newsweek. Retrieved 16 January 2024.
  63. ^ "Best Workplaces for Parents™ 2023". Great Place To Work®. Retrieved 16 January 2024.
  64. ^ "Best Balance Transfer Credit Cards 2023". GOBankingRates. 18 October 2022. Retrieved 2 May 2024.
  65. ^ PEACHMAN", "RACHEL RABKIN. "America's Best Large Employers 2024". Forbes. Retrieved 2 May 2024.
  66. ^ Frey, Brian (16 January 2024). "The Ascent's 2024 Bank and Bank Accounts Awards | The Motley Fool". www.fool.com. Retrieved 2 May 2024.
  67. ^ "Latino Leaders January/February 2024 by Latino Leaders - Issuu". issuu.com. 11 March 2024. Retrieved 2 May 2024.
  68. ^ "Navy Federal Credit Union | 2024 Campus Forward Award Winner". resources.ripplematch.com. Retrieved 2 May 2024.
  69. ^ "Best Personal Loans of 2024". The Balance. Retrieved 2 May 2024.
  70. ^ Staff, USA TODAY. "Who has America's best customer service? Here is a list of the top-ranked companies". USA TODAY. Retrieved 6 August 2024.
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  74. ^ "Business Group on Health Recognizes 54 Companies With Best Employers: Excellence in Health & Well-being Award". Business Group on Health. 9 April 2024. Retrieved 6 August 2024.
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