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{{Infobox company
{{Advert|date=January 2008}}
| company_name = NICE Systems Ltd.
| company_logo = [[File:Nice_Logo_1.jpg|200px|]]
| company_type = [[Public company|Public]] {{nasdaq|NICE}}
| foundation = 1986
| location_city = [[Ra'annana]]
| location_country = [[Israel]]
| key_people = Ron Gutler ([[Chairman]]), Ze'ev Bregman (President and [[chief executive officer|CEO]])
| industry = [[Software]], [[Communication systems]], [[Information Technology|IT]]
| products = [[Contact center|Contact center solutions]], [[Call recording software|Call Recording]], [[Trading room|Trading room solutions]], [[Air traffic control]], [[Video recording]], [[first responder|First responder solutions]]
| divisions =
| revenue = {{profit}} [[United States dollar|US$]] 614.7 million (''2008'')
| operating_income = {{profit}} [[United States dollar|$]] 37,351 million (''2008'')
| net_income = {{profit}} [[United States dollar|$]] 39,107 million (''2008'')
| num_employees = 2,404 (2008)
| subsid = NICE CTI Systems UK Ltd., NICE Systems Inc.</br>Actimize Ltd. , NiceVision
| homepage = [http://www.nicesystems.com/ www.nicesystems.com]
| intl = yes
}}


'''NICE Systems Ltd.''' ({{nasdaq|NICE}}) is one of the world's leading providers of [[Contact center]], [[Call recording software|Call Recording]], [[Trading room]], [[Air traffic control]] and [[Video recording]] solutions.
'''NICE Systems''' (NASDAQ: NICE) is an [[Israel]]i technology company based in [[Ra'annana]], [[Israel]] and [[Rutherford, New Jersey]] which specializes in [[emotion-sensitive software]] and [[call monitoring]]-systems for security organisations and corporations worldwide including the [[New York Police Department]], [[Vertex Data Science]], [[Vodafone]], and [[Citibank]].


The company’s shares are traded on [[NASDAQ]] as well as on the [[Tel Aviv Stock Exchange]]; where it is a constitute of the [[TA-25 Index]] of leading shares. On 28 July, 2009 Ze'ev Bregman was appointed as [[CEO]], replacing Haim Shani; who stepped down to become the General Manager of the [http://ozar.mof.gov.il/mainpage_eng.asp Ministry of Finance] of the State of Israel.<ref>{{Citation
Nice Systems is headed by Haim Shani (CEO).
| title = Zeev Bregman to Join NICE Systems as Chief Executive Officer
It has corporate Offices spread across all regions i.e. Americas, EMEA and APAC.
| url = http://www.nice.com/news/show_pr.php?id=841
| accessdate = 2009-10-09
}}</ref> As of 31 December 2008 the company has 2,404 employees worldwide.


==History==
Nice systems was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli ex-army colleagues. The company initially focused on developing solutions for security and defence applications; but soon refocused their efforts on civilian applications mainly for [[Contact center]], [[Financial services]] and [[Business intelligence]] markets. <ref>{{Citation
| title = NICE MARKS 20TH ANNIVERSARY
| url = http://www.nice.com/news/newsletter/6_03s/anniversary.php
| accessdate = 2009-10-09
}}</ref>

The company had an [[initial public offering]] on the [[Tel Aviv Stock Exchange]] in 1991 and in 1996 also on the [[NASDAQ]].


==Products==
==Products==
Line 26: Line 57:
Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).
Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).


==Competitors==


NICE competes with [[Verint Systems]], eTalk and [[CyberTech International]]


== Acquisitions and Mergers==
== Acquisitions==
NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:
NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:


* July 31, 2002, acquired '''Thales Contact Solutions''' (Previously [[Racal| Racal Recorders]]) in the UK for $55 Million, from the [[Thales|Thales Group]] ({{Euronext|HO}}).<ref>{{Citation
June 1, 2005 - acquired Dicatphone's Communications Recording Systems (CRS) assets for $42m.
| title = NICE Systems to acquire Thales Contact Solutions
| url = http://www.thales-transportservices.com/Press_Releases/NICE_Systems_to_acquire_Thales_Contact_Solutions/
| accessdate = 2009-10-09
}}</ref>


September 1, 2005 - acquired Hannamax Hi-Tech for $3m.
* June 1, 2005 - acquired '''[[Dictaphone]]'s''' Communications Recording Systems (CRS) assets for $42m.<ref>{{Citation
| title = NICE To Acquire The Assets Of Dictaphone’s Communications Recording Systems
| url = http://www.contactcenterworld.com/view/contact-center-news/NICE-To-Acquire-The-Assets-Of-Dictaphone-s-Communications-Recording-Systems.asp
| accessdate = 2009-10-09
}}</ref>


January 4, 2006 - acquired FAST Video Security for $33m.
* September 1, 2005 - acquired '''Hannamax Hi-Tech''' for $3m.


May 22, 2006 - acquired Performix for $14m.
* January 4, 2006 - acquired '''FAST Video Security''' for $33m.


July 7, 2006 - acquired IEX for $205m.
* May 22, 2006 - acquired '''Performix''' for $14m.


August 30, 2007 - acquired Actimize for $281m.
* July 7, 2006 - acquired '''IEX''' for $205m.


* August 30, 2007 - acquired '''Actimize''' for $281m, entering the [[Fraud|Fraud Prevention]], [[Anti-money laundering]] and [[Risk management]] solution markets. <ref>{{Citation
⚫
April 8, 2008 - acquired Quality Plus Group for $12m.
| title = Nice Systems to acquire Actimize - Reuters
| url = http://www.reuters.com/article/inPlayBriefing/idUSIN20070702063109NICE20070702
| accessdate = 2009-10-09
}}</ref>

⚫
* April 8, 2008 - acquired '''Quality Plus Group''' for $12m.

* Sep 1, 2009 - '''Actimize''' acquired '''Fortent''' for $73m. <ref>{{Citation
| title = NICE Systems and Actimize acquire Fortent - SC Magazine UK
| url = http://www.scmagazineuk.com/NICE-Systems-and-Actimize-acquire-Fortent/article/147819/
| accessdate = 2009-10-09
}}</ref>


==Major Customers==
==Major Customers==
Line 76: Line 125:


==External links==
==External links==
* [http://www.nice.com/ Company's website]
* [http://www.nice.com/ NICE Systems]
* [http://www.actimize.com/ Actimize, Inc. - A NICE Company]


==References==
<references/>


{{TA 25 companies}}
{{TA 25 companies}}
[[Category:Software companies of Israel]]
[[Category:Software companies of Israel]]
[[Category:Companies listed on NASDAQ]]
[[Category:List of Israeli companies quoted on the Nasdaq]]
[[Category:Sound recording technology]]
[[Category:Audio storage]]



[[he:נייס מערכות]]
[[he:נייס מערכות]]

Revision as of 02:33, 9 October 2009

NICE Systems Ltd.
Company typePublic Nasdaq: NICE
IndustrySoftware, Communication systems, IT
Founded1986
Headquarters
Ra'annana
,
Israel
Key people
Ron Gutler (Chairman), Ze'ev Bregman (President and CEO)
ProductsContact center solutions, Call Recording, Trading room solutions, Air traffic control, Video recording, First responder solutions
RevenueIncrease US$ 614.7 million (2008)
Increase $ 37,351 million (2008)
Increase $ 39,107 million (2008)
Number of employees
2,404 (2008)
SubsidiariesNICE CTI Systems UK Ltd., NICE Systems Inc.
Actimize Ltd. , NiceVision
Websitewww.nicesystems.com

NICE Systems Ltd. (Nasdaq: NICE) is one of the world's leading providers of Contact center, Call Recording, Trading room, Air traffic control and Video recording solutions.

The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is a constitute of the TA-25 Index of leading shares. On 28 July, 2009 Ze'ev Bregman was appointed as CEO, replacing Haim Shani; who stepped down to become the General Manager of the Ministry of Finance of the State of Israel.[1] As of 31 December 2008 the company has 2,404 employees worldwide.


History

Nice systems was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli ex-army colleagues. The company initially focused on developing solutions for security and defence applications; but soon refocused their efforts on civilian applications mainly for Contact center, Financial services and Business intelligence markets. [2]

The company had an initial public offering on the Tel Aviv Stock Exchange in 1991 and in 1996 also on the NASDAQ.

Products

The NICE software records calls, monitors quality, and detects emotion. Levels of emotion can be set to trigger detectors. Calls can be automatically flagged for more careful study by company managers. The level of emotion is measured by changes in scale and rate of voice pitch, and by the number of interruptions. The program also looks at eight other elements of speech, but NICE Systems does not name them publicly.

The firm is a provider of Insight from Interactions, offering performance management and interaction analytics solutions for the enterprise and public safety and security markets. Interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. NICE's Insight from Interactions solutions are used throughout the contact center and enterprise sector, and in public safety and security organizations.

Markets

Enterprise Interactive Solutions segment

In its Enterprise Interactive Solutions segment, NICE operates with Call center solutions focusing on recording interactions, performing quality monitoring and helping agents with training and feedback.

NICE also provides advanced analytics features such as Voice analytics with Wordspotting emotion detection. NICE solutions are aimed to be End-user friendly and at the same time provide value to call centers and financial institutions.

Public Safety and Security segment

In its Public Safety and Security segment, NICE provides advanced video surveillance and control services which allow for the remote evaluation of objects, vehicles and individuals.

Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).


Acquisitions

NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:

  • June 1, 2005 - acquired Dictaphone's Communications Recording Systems (CRS) assets for $42m.[4]
  • September 1, 2005 - acquired Hannamax Hi-Tech for $3m.
  • January 4, 2006 - acquired FAST Video Security for $33m.
  • May 22, 2006 - acquired Performix for $14m.
  • July 7, 2006 - acquired IEX for $205m.
  • April 8, 2008 - acquired Quality Plus Group for $12m.
  • Sep 1, 2009 - Actimize acquired Fortent for $73m. [6]

Major Customers

NICE's solutions serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:

Enterprise Sector

Public Sector

References

  1. ^ Zeev Bregman to Join NICE Systems as Chief Executive Officer, retrieved 2009-10-09
  2. ^ NICE MARKS 20TH ANNIVERSARY, retrieved 2009-10-09
  3. ^ NICE Systems to acquire Thales Contact Solutions, retrieved 2009-10-09
  4. ^ NICE To Acquire The Assets Of Dictaphone’s Communications Recording Systems, retrieved 2009-10-09
  5. ^ Nice Systems to acquire Actimize - Reuters, retrieved 2009-10-09
  6. ^ NICE Systems and Actimize acquire Fortent - SC Magazine UK, retrieved 2009-10-09
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