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Foodpanda

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Foodpanda
Type of businessSubsidiary
Type of site
Online food ordering
Founded26 March 2012; 12 years ago (2012-03-26), Singapore
Area servedBangladesh
Cambodia
Hong Kong
Laos
Malaysia
Myanmar
Pakistan
Philippines
Singapore
Taiwan
Thailand
CEOJohn Fang [1]
Key peopleRalf Wenzel (Global)
Benjamin Bauer (Global)
Kiren Tanna, Christian Mischler, Nadine Grau Paulin (APAC)
IndustryOnline food and grocery delivery
ParentDelivery Hero
URLfoodpanda.com

Foodpanda (stylized as foodpanda) is a Singaporean online food and grocery delivery platform owned by Berlin-based Delivery Hero.[2] Foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore.[3] It is currently the largest food and grocery delivery platform in Asia, outside of China, operating in 11 markets across Asia.[4]

History

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In 2012, Swiss Lukas Nagel and Rico Wyder established Foodpanda in Singapore, before expanding to Malaysia, Indonesia, the Philippines, Taiwan and Thailand.[5][6]

A Foodpanda delivery rider in Chiang Rai Province, Thailand

A year later in 2013, Foodpanda was launched in Bangladesh and Romania.[7][8] With more than 20,000 employees operating in their company, Foodpanda became the largest food delivery service in Bangladesh.[7]

In 2014, the service expanded into the Balkans,[8] Brunei,[9] as well as the Philippines.[10] In February 2014, Foodpanda acquired Eat Oye, a rival company in Pakistan.[11] Global expansion of the Foodpanda business was led by Ralf Wenzel, Felix Plog and Ben Bauer.[citation needed]

In 2015, co-founder Rohit Chadda stepped down from the company. By 2016, none of the original managing directors or co-founders remained with the company.[12] Its operations in Indonesia also shut down due to competition from flourishing app-based taxi-motorbike services,[13] while the company sold its Delivery Club business in Russia to Mail.Ru for $100 million in November 2016.[14]

Foodpanda's largest investor Rocket Internet sold the company to Delivery Hero in December 2016.[15][16] On 1 November 2017, Foodpanda re-branded and changed its brand colour from orange to pink with an updated logo across all served countries, following its acquisition by Delivery Hero.[17]

In April 2018, the company left the Brunei market.[18]

By 2019, Foodpanda had gone through three rounds of management changes.[15]

From 2019 to 2020, Foodpanda began operating in other markets in Southeast Asia, launching in Thailand, Myanmar,[19] Cambodia,[20] and Laos.[21] Foodpanda was also launched in Japan in September 2020.[22][23]

Pandamart in Tokyo, Japan

In May 2021, Foodpanda's brand was acquired by Glovo in Bulgaria and Romania.[24] In September 2021, Delivery Hero unified its subsidiary brand NetPincér with Foodpanda in Hungary, with NetPincér rebranding as Foodpanda.[25] In December 2021, Foodpanda stopped its food delivery services in all cities of Germany, leaving only an R&D hub in Berlin.[26][27]

Since 2021, Foodpanda has partnered with home chefs through an initiative called Home Chefs. The initiative began in Pakistan after the company noticed that there are a lot of female home chefs looking for side income, but it has since scaled to Bangladesh and Malaysia. The initiative is also seen as a source of income for chefs who do not have the capital to set up shop, but have the ability to cook and provide food from their own kitchens. The initiative currently supports 8,000 to 9,000 home chefs, and Foodpanda plans to grow the initiative to support up to 100,000 home chefs.[28][29]

In early 2022, Foodpanda announced its new mascot called Pau-Pau, an anthropomorphic panda that cares about empowerment and environment. The new mascot will be rolled out across all of Asia.[30]

In August 2022, Foodpanda is collaborated with digital investment platform Syfe.[31][32] In May 2024 the Foodpanda take-out brand in Taiwan was subject to a $950 million buyout by Uber. [33]

Foodpanda India

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In early 2015, the company made an all-stock purchase of TastyKhana.in, and the portal Just Eat India.[34] Towards the end of 2015, the company laid off around 300 employees in India.[35] During that time, there was allegedly malpractice at Foodpanda India, including non-payments to restaurants and fake listings. The company was based in Gurgaon at the time and was operating in approximately 200 cities.[36] By 2016, Rocket India was seeking a buyer for the company, proposing relatively low prices such as $10 to $15 million.[37]

Foodpanda's business in India was acquired by Ola through an all-share deal on 11 December 2017,[38] at a valuation of $40 to $50 million.[15] Ola said it would invest around $200 million in additional funds into Foodpanda.[15] The company began offering discounts to increase usage, and at its peak, in August 2018, it had around 200,000 daily orders. That dropped to around 5,000 daily orders by mid-2019.[15] Ola suspended Foodpanda India's food delivery business in the middle of 2019 and fired most of its food delivery executives. The Foodpanda brand was said to continue with in-house brands or cloud kitchens.[15] The cloud kitchen concept was adopted by the company after it acquired the company Holachef in October 2018. In 2019, however, it only had three private label brands under its cloud kitchen business, including FLRT and Great Khichdi Experiment.[15]

Operations

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Foodpanda is operating in 11 markets in Asia, including:

Platform

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Foodpanda processes and sends orders to partnering restaurants, and commissions riders to deliver the food to the customers. The service is available via its websites and mobile applications.[41][5][42]

Foodpanda connects customers with restaurants that offer food delivery in their vicinity. Customers can browse the menus of available restaurants, send in food orders, and make payment after providing an address to deliver to. An SMS is sent to confirm the customers' orders and indicate the estimated delivery time.

Foodpanda also has a review section on restaurant pages, where customers can comment on sales process, delivery, taste, and overall impression of the partnering restaurants.[43][44]

Investments

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Foodpanda raised $20 million in initial funding from Investment AB Kinnevik, Phenomen Ventures and Rocket Internet in April 2013.[45][46] In September 2013, iMENA Holdings invested $8 million.[47] In February 2014, there was another funding round of $20 million from a group of investors, including Phenomen Ventures.[48]

On 11 August 2014, the company announced that it has collected another $60 million in financing from a group of investors.[49]

In March 2015, the company announced it has raised over $110 million from Rocket Internet, as well as other investors.[50] Less than two months later, a group of investors, including Goldman Sachs, invested over $100 million in Foodpanda.[51]

In December 2016, Delivery Hero acquired Foodpanda in full for an undisclosed price.[52]

Controversies

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Political controversies

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In August 2020, Thai pro-democracy protesters launched a boycott against Foodpanda after it was identified as an advertiser on Nation TV, a pro-establishment mouthpiece. The boycott forced the company to suspend all of its advertisements on the channel amid concerns for its reputation.[53]

In July 2021, the company suffered another widespread boycott in Thailand after it tweeted that it would dismiss one of its drivers who was seen at the place where a royal portrait was set on fire during a pro-democracy protest on 18 July, saying his act breached its policy against "terrorism".[53][54] It was reported that around two million users in Thailand deleted their accounts on the Foodpanda application overnight.[55][56] Many restaurants also joined the boycott, announcing their withdrawal from their partnerships with Foodpanda.[57] The company later apologised, stating that it supports free speech and would not dismiss the driver.[54]

Poor business practices allegations

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Work In October 2021, the company in Malaysia received backlash after several of its vendors claimed that the service charges them excessively high commission rates as well as other hidden fees. Some vendors terminated their accounts with the service after a revelation of more than 70 screenshots of Facebook posts and pictures of invoices from Foodpanda vendors who claimed that they were being charged a hidden fee which resulted in a zero return on sales.[58]

In July 2021, the company experienced protests in the Philippines over alleged unfair wage policies for its riders. Shortly before the protests started, at least 30 of its riders were reportedly suspended for 10 years.[59] The company apologised for the suspensions, claiming that the occurrence was caused by technical glitches in the riders' software.[60]

Workplace abuse allegations

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In November 2021, some Foodpanda workers in Hong Kong went on strike, denouncing exaggerated monthly income promises and other problems.[61]

References

[edit]
  1. ^ "foodpanda names John Fang as new CEO". 17 October 2023.
  2. ^ "Home | Delivery Hero". www.deliveryhero.com. Retrieved 2021-02-22.
  3. ^ "Foodpanda Opens SEA HQ In S'pore - To Hire Over 500 Staff In Product Dev, Engineering". August 5, 2019.
  4. ^ "Delivery Hero's Foodpanda Claims Asia Top Spot, Sees More Growth". Bloomberg. 5 July 2021. Retrieved 2021-11-17.
  5. ^ a b "Food panda: Rocket Internet's Play At Food Delivery in Asia". Tech In Asia. Retrieved 2013-05-22.
  6. ^ "Malaysian Entrepreneur Launches Food Delivery Website for Hungry Busy City Consumers". Next Up Asia. 29 March 2012. Retrieved 24 August 2016.
  7. ^ a b "Home delivery boom churns out 1 lakh jobs". The Daily Star. 2021-04-21. Retrieved 2021-04-30.
  8. ^ a b "DAILY NEWS After launching in Romania last year, Foodpanda raises more funds for global expansion". romania-insider.com. 2014-02-14.
  9. ^ "FoodPanda opens in Brunei". AsiaOne. 10 July 2014. Retrieved 7 January 2022.
  10. ^ "Foodpanda leadership promises to deliver". Sunstar. 2016-10-07. Archived from the original on 2020-07-01. Retrieved 2020-07-01.
  11. ^ "Food Panda takes over Eat Oye!". The Express Tribune. The Express Tribune. February 6, 2015.
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  13. ^ "Foodpanda Indonesia shut down". Inside Retail. Retrieved 14 November 2021.
  14. ^ Lunden, Ingrid (2016-11-03). "Rocket Internet's Foodpanda sells Russian takeout business to Mail.Ru for $100M". techcrunch.com. TechCrunch. Retrieved 2017-01-18.
  15. ^ a b c d e f g Salman S.H., Varsha Bansal (2019-05-22). "Ola drops Foodpanda delivery, lays off several employees". LiveMint. Retrieved 2020-06-05.
  16. ^ "Delivery Hero Acquires foodpanda". Delivery Hero. Retrieved 2016-12-10.
  17. ^ "From orange to pink: foodpanda undergoes global rebrand". marketing-interactive.com. 19 October 2017.
  18. ^ Wong, Aaron (18 October 2018). "Out of a job as a delivery man, Rahim is on a mission to build Brunei's biggest delivery service". Biz Brunei. Retrieved 7 January 2022.
  19. ^ "Foodpanda Launches Service in Myanmar | Myanmar Business Today". 2020-01-29. Retrieved 2021-02-22.
  20. ^ "Foodpanda trying to solve delivery fee grouses". Khmer Times. 2021-01-05. Retrieved 2021-02-22.
  21. ^ Maierbrugger, Arno (2019-11-25). "Foodpanda launches in Laos with 300 restaurants". Investvine. Retrieved 2021-02-22.
  22. ^ "Foodpanda Launches in Japan, Upping Rivalry With Uber". Bloomberg.com. 2020-09-17. Retrieved 2021-02-22.
  23. ^ "独料理宅配大手が京都にも進出 老舗とも連携". 日本経済新聞 (in Japanese). 2021-02-18. Retrieved 2021-02-22.
  24. ^ "Glovo splurges $208M on three Delivery Hero brands in the Balkans". TechCrunch. Retrieved 8 January 2022.
  25. ^ "NetPincér from September 28 foodpanda!". foodpanda.hu. 2021-10-13.
  26. ^ "Delivery Hero calls last food orders in Germany, Japan". TechCrunch. Retrieved 8 January 2022.
  27. ^ Szymanska, Zuzanna (22 December 2021). "Delivery Hero to shrink Foodpanda Germany, sell Foodpanda Japan". Reuters. Retrieved 8 January 2022.
  28. ^ Ishida, Taro (2021-03-15). "Foodpanda COO Pedram Assadi on his journey and the firm's social impact initiatives". Oasis by KrASIA. Retrieved 2022-08-08.
  29. ^ Ho, Sonia (2022-04-23). "Shift To Chefs: Foodpanda Launches HomeChefs; Cooks & Customers Cheer!". Lipstiq. Retrieved 2022-08-08.
  30. ^ "Introducing Pau-Pau: foodpanda unveils first-of-its-kind brand ambassador to champion empowerment and sustainability". Yahoo! Singapore. 3 January 2022. Retrieved 4 January 2022.
  31. ^ "Foodpanda Cuts Jobs In South -East Asia To Ensure Profitability". BW people.
  32. ^ "Syfe Collaborates with foodpanda to Launch Pro-Bono Financial Workshops for All Its Delivery Partners". Connect. 18 August 2022.
  33. ^ "Deliveroo shares jump 10% after posting first-ever profit on 'inflection' in consumer demand". CNBC. 8 August 2024.
  34. ^ Verma, Shrutika (2015-02-07). "Foodpanda acquires food ordering portal Just Eat India". LiveMint. Retrieved 2020-06-05.
  35. ^ Gooptu, Biswarup (2015-12-30). "Foodpanda India lays off more than 300 of its employees". Economic Times. India. Retrieved 2020-06-05.
  36. ^ Abudheen K., Sainul (2015-09-17). "foodpanda in news once again for the wrong reasons — this time in India". E27. Retrieved 2020-06-05.
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  38. ^ Russell, Jon (18 December 2017). "Uber rival Ola buys Foodpanda India to get into food deliveries". TechCrunch. Retrieved 20 December 2017.
  39. ^ "Food Delivery in Cambodia | foodpanda". www.foodpanda.com.kh.
  40. ^ "foodpanda Singapore". boards.greenhouse.io.
  41. ^ "Food Panda, Rocket Internet's Answer To Grub Hub, Now Delivering Food In 25 Emerging Markets; Launches First Mobile App". TechCrunch. 4 March 2013. Retrieved 2013-04-03.
  42. ^ "Nokia Partners With Rocket Internet to Launch Hellofood and foodpanda App On Nokia Asha, Lumia & X Family of Devices". Tech World Africa. Retrieved Feb 26, 2014.
  43. ^ "Order Food Online with foodpanda Mobile App". Techno Booklet. Archived from the original on January 14, 2014. Retrieved Jan 10, 2014.
  44. ^ "[Cool] Online food delivery site foodPanda now features restaurant reviews". Vulcan Post. 21 February 2014. Retrieved Feb 21, 2014.
  45. ^ Bhanver, Jagmohan; Bhanver, Komal (25 March 2017). CLICK!: The Amazing Story of India's E-commerce Boom and Where It's Headed. Hachette India. ISBN 9789351950288 – via Google Books.
  46. ^ "Rocket Internet-Backed FoodPanda Raises $20M+ As It Prepares For The Next Course In Its Food Delivery Ambitions". Tech Crunch. 7 May 2013. Retrieved May 7, 2013.
  47. ^ "iMENA Invests $8M In Foodpanda's Hellofood To Help Rocket Expand Take-Out Service In Middle East". Tech Crunch. 9 September 2013. Retrieved Sep 9, 2013.
  48. ^ "Rocket Internet-backed Foodpanda raises $20M in funding from Phenomen Ventures, others". Techcircle. 4 February 2014. Retrieved Feb 4, 2014.
  49. ^ "Online meal delivery firm foodpanda gets $60 mln in financing". Reuters. 11 August 2014. Retrieved 11 August 2014.
  50. ^ "Rocket Internet's Foodpanda fattens up with $110M funding". Tech in Asia. 12 March 2015. Retrieved 24 August 2016.
  51. ^ "Rocket-backed Foodpanda raises $100 million in round led by Goldman". Reuters. 1 May 2015. Retrieved 24 August 2016.
  52. ^ "Delivery Hero buys Foodpanda in sought after food delivery market". Reuters. December 10, 2016 – via www.reuters.com.
  53. ^ a b Yuda, Masayuki (2021-07-20). "Foodpanda faces backlash after calling Thai protest 'terrorism'". Nikkei Asia. Nikkei Inc. Retrieved 2021-07-20.
  54. ^ a b webfact (2021-07-20). "Food Panda scurry to repair damage after widespread social media boycott calls". ASEAN Now. Retrieved 2021-07-20.
  55. ^ "สรุปปม #แบนfoodpanda แห่ลบแอพพ์-ยกเลิกขาย โพสต์ให้ออก พนง. อ้างต่อต้านก่อการร้าย". Matichon (in Thai). 2021-07-19. Retrieved 2021-07-21.
  56. ^ "สรุปประเด็นร้อน #แบนfoodpanda จากกรณีพิจารณาไล่ออกชายคล้ายไรเดอร์ร่วมชุมนุมสู่กระแสแบนแอพพลิเคชั่น". The Matter (in Thai). 2021-07-19. Retrieved 2021-07-21.
  57. ^ Rojanaphruk, Pravit (2021-07-19). "Foodpanda Faces Boycott After Calling Anti-gov't Protester 'Terrorist'". Khao Sod English. Khao Sod. Retrieved 2021-07-20.
  58. ^ Selan, Siva (October 20, 2021). "Foodpanda Vendors Say Platform Charges Exorbitant Hidden Fees".
  59. ^ Canivel, Roy (July 19, 2021). "Foodpanda suspends riders for 10 years". Inquirer. Retrieved September 8, 2021.
  60. ^ Marasigan, Lorenz (July 29, 2021). "Foodpanda: Glitch caused riders' suspension". BusinessMirror. Retrieved September 8, 2021.
  61. ^ "Hong Kong police warn striking Foodpanda workers to disperse or face possible force". Hong Kong Free Press HKFP. November 16, 2021.

Further reading

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