Comparison of issue-tracking systems
Appearance
(Redirected from Comparison of issue tracking systems)
This article needs additional citations for verification. (October 2011) |
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
General
[edit]System names listed with a light purple background are no longer in active development.
System | Creator | License | Implementation language(s) | Back end | Launch date | Latest stable release | Latest release date |
---|---|---|---|---|---|---|---|
Apache Bloodhound | Apache Software Foundation | Apache License | Python | MySQL, PostgreSQL, SQLite | 2012[1] | 0.8[2] | 2013-08-23; 11 years ago |
Apache Allura | Apache Software Foundation | Apache License 2.0 | Python | MongoDB | 2022[3] | 1.17.1[4] | 2024-06-17; 6 months ago |
Assembla Tickets | Assembla | Proprietary, hosted. Available for free for open source projects | Ruby | MySQL | 2008 | ||
Axosoft | Axosoft LLC | Proprietary, Saas | C#, .NET | SQL Server | 2002 | ||
Azure DevOps Server (Team Foundation Server) | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | ||
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL, SQLite[5] | 1998-09-19 | 5.2[6] | 2024-09-03; 3 months ago |
Debbugs | Debian | GPL | Perl | Flat file, Berkeley DB indexes[citation needed] | Between 1994 and 1999[notes 1] | ||
Dolibarr | Dolibarr community | GPL | PHP | MariaDB, MySQL, PostgreSQL, SQL Server (experimental)[7] | 2018 | 20.0.2[8] | 2024-11-13; 36 days ago |
Faveo Helpdesk | Ladybird Web Solution | Open Software License | PHP | MariaDB, MySQL[9] | 2015 | ||
FogBugz | Glitch | Proprietary, Saas | ASP on Windows, PHP on macOS, FreeBSD, and Linux | SQL Server, MySQL | 2000 | ||
Fossil | D. Richard Hipp | BSD | C | SQLite[10] | 2006 | 2.24[11] | 2024-04-24; 7 months ago |
FusionForge | Various (open source contributors) | GPLv2 | PHP | PostgreSQL | 2009-02 | ||
GLPI | INDEPNET | GPLv2 | PHP | MariaDB, MySQL[12] | 2003-11-17 | ||
GNATS | Free Software Foundation | GPL | C, Web Front-end In Perl | Text files with custom daemon/search engine | 1992 | 4.2.0[13] | 2015-02-26; 9 years ago |
Helix ALM (aka TestTrack) | Perforce Software | Proprietary | C++, Qt5, JavaScript | Oracle, PostgreSQL, SQL Server, SQLite | 1996 | 2024.1 [14] | 2024-03-01; 9 months ago |
HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | .NET (client), Java (server) | Oracle, SQL Server | 1995 | ||
Jira | Atlassian | Proprietary. Free community licenses for open source and academic projects | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | 9.17.1[15] | 2024-07-18; 5 months ago |
Launchpad | Canonical Ltd. | AGPL | JavaScript, Python | PostgreSQL | 2004-01 | ||
MantisBT | Various (open source contributors) | GPL | PHP | MariaDB, MySQL, PostgreSQL, SQL Server (experimental), Oracle (experimental)[16] | 2000 | 2.27.0[17] | 2024-09-29; 2 months ago |
Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | 2003 | ||
OpenProject | OpenProject Foundation e.V. | GPL | Ruby, JavaScript | PostgreSQL[18] | 2010 | ||
org-mode | Carsten Dominik | GPL | Emacs | Flat file | 2003 | ||
OTRS | OTRS | Proprietary | Perl, JavaScript | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | ||
Phabricator | Apache License | PHP | 2010 | ||||
Redmine | Jean-Philippe Lang | GPLv2 | Ruby | MySQL, PostgreSQL, SQLite | 2006 | 6.0.1[19] | 2024-11-12; 37 days ago |
Request Tracker | Best Practical Solutions, LLC | GPLv2 | Perl | MariaDB, MySQL, PostgreSQL, Oracle, SQLite (testing only)[20] | 1999-10-13 | 5.0.7[21] | 2024-06-05; 6 months ago |
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL,[22] anydbm | 2001 | 2.4.0[23] | 2024-07-13; 5 months ago |
StarTeam | originally Starbase Corporation, currently Borland | Proprietary | C++, Java, etc. | SQL Server recommended, Oracle, IBM Db2 supported | Unknown | ||
Supportworks | Hornbill Systems | Proprietary | C++ and PHP | SQL Server, MySQL, Oracle, Sybase | 1994[24] | ||
SysAid | SysAid Technologies | Proprietary | C#, Java | Derby, Microsoft SQL Server, MySQL, Oracle | 2002 | ||
Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL[25] | 2006-10-01 | ||
TrackerSuite.Net | Automation Centre | Proprietary | C# | SQL Server, SQL Server Express | 2006 | ||
Trello | Atlassian | Saas | Node.js | MongoDB | 2011 | ||
Tuleap | enalean | GPLv2 | php | MySQL[26] | 2011 | ||
Twproject | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | ||
Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | ||
YouTrack | JetBrains s.r.o. | Proprietary, stand-alone and hosted, free version, free for open source projects | Java | JavaScript and Kotlin | 2009 | ||
Zammad | Zammad GmbH | AGPL | Ruby | MariaDB, MySQL, PostgreSQL[27] | 2016[28] | 6.4.0[29] | 2024-11-06; 43 days ago |
System | Creator | License | Implementation language(s) | Back end | Launch date | Latest stable release | Latest release date |
Features
[edit]System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[30] | Plugin API[31] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search | Edit conflict warning |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes | Yes (as of 0.6) | Yes | Yes[32] uses Whoosh | No | No |
Assembla Tickets | Yes, Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No | No |
Axosoft | Yes, Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS | No | Yes | Yes | Yes | Yes | Yes | Yes | No | |||
Azure DevOps Server (Team Foundation Server) | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | No |
Bugzilla | Yes, reporting: integrated reports and charts, scheduled reports by mail | Yes[33] | Yes | Yes | Yes | No | Yes | Yes | Yes[34] | Yes When using MySQL MyISAM[35] or Oracle Database[36] but not PostgreSQL[37] | Yes[38] | |
Debbugs | No | No | No | Yes | No | No | No | Unknown | No | No | ||
Faveo Helpdesk | Yes, Integrated Social Media, In-built Knowledge Base and Reporting | No | Yes | Yes | Yes | Yes | Yes | — | Yes | No | No | No |
FogBugz | Yes, Integrated wiki | No | Yes | Yes | Yes | No | Yes[39] | Yes | Yes[40] | Yes[41] | No[42] | Yes |
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[43] | No[44] | No | No | |
FusionForge | Yes, integrated Mediawiki, discussion forums, news blogs, email integration, export to CSV, reporting graphs | No | Yes | Yes | Yes | No | Yes | Yes | Yes | No | ||
GLPI | Yes, Contains a proprietary knowledge base of sorts | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
GNATS | No | No | No | No | No | No | No | Unknown | No | |||
Helix ALM | Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes | No | |
HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No | No |
Jira | Yes, Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[45] | Yes | Yes | Yes | Yes | Yes[46] | Yes | Yes[47] | Yes Uses Lucene[47] | Optional[48] | No[49] |
Launchpad | Yes | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | Unknown | No |
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes[50] | Yes | No[51] | Yes |
Microsoft Dynamics CRM | Yes, reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | No | |||
org-mode | Yes, org-mode has built-in export to HTML, Latex, .md and literate programming capabilities for multiple languages in a single document | No | Yes | Yes | Yes | No | No | Yes | Yes | No | ||
OTRS | Yes, Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | No |
Phabricator | Yes, integrated wiki and limited burn down charts | Yes | No | Yes | Yes | No | Yes | Yes | Yes | Yes | Yes | No |
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, RSS, export to PDF, export to Excel/CSV | Yes[52] | Yes | Yes | Yes | Optional[53] | Yes | Yes | Yes[54] | Optional, when using PostgreSQL[55] | Optional[56] | Yes[57] |
Request Tracker | Yes, MediaWiki[58] | No | Yes | Yes | Yes | Yes[59] | Yes[60] | Yes | Yes[61] | Yes[61] | No | |
Roundup | Yes, wiki can be integrated or linked | No, can be implemented at tracker level | Yes | Yes | Yes | No, can be implemented at tracker level | Yes[62] | Yes | Yes[63] | Yes xapian, whoosh, SQLite FTS, PostgreSQL FTS, native | Yes | Yes |
StarTeam | No | Yes[64] | Yes | No | Yes | No | No | Unknown | No | |||
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[65] | Unknown | No | |||
SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | No | No |
Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes[66] | Yes Uses Lucene | No | |
Trac | Yes, integrated wiki | Yes[67] | Yes | Yes | Yes | No | Yes[68] | Yes[69] | Yes | No[70] | Yes[71] | |
TrackerSuite.Net | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No | No |
Tuleap | Yes, Kanban boards, Scrum planning and burndown charts, pies, Gantt, barrs, cardwall, Document Manager with approval workflow and fine grained permissions, wikis | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes with plugin fulltext | Yes with plugin fulltext | No | No |
Wrike | Yes, real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | Yes | Yes | Yes | No | Yes | Yes | Unknown | Yes | ||
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes[72] | Yes | Yes | Yes | Yes[73] | Yes[74] | Yes | Yes[75] | Yes (Uses Lucene) | No | |
Zammad | Yes: Documentation integration/generation, reporting: integrated knowledge base, dashboard | No | No | Yes | Yes | Yes[76] | Yes | Yes | Yes[77] | Yes | Yes | Yes[78] |
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[30] | Plugin API[31] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search | Edit conflict warning |
Input interfaces
[edit]System | Web | Mobile web | CLI | GUI | REST | SOAP | Mylyn[79] | Visual Studio | IntelliJ IDEA | Others | |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | No | Optional[80][81] | No | No | No | No | Yes | No | No | Yes XMLRPC |
Assembla Tickets | Yes | No | Yes | Yes | No | Yes | No | Yes | No | Yes | No |
Axosoft | Yes | No | Yes | No | Yes | Yes | Yes | No | No | No | Yes - iPhone |
Bugzilla | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | No[82] | Yes | Yes XMLRPC[83] |
Debbugs | No | No | Yes | Yes | No | No | No | No | No | No | No |
Dolibarr | Yes | Yes | Yes | No | Yes | Yes | No | No | No | No | No |
Faveo Helpdesk | Yes | No | Yes | No | No | Yes | No | No | No | No | Yes - Android App iOS App |
FogBugz | Yes | No | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes XML |
Fossil | Yes | No | No | Yes | No | No | No | No | No | No | No |
FusionForge | Yes | No | No | No | No | No | Yes | No | No | No | No |
GLPI | Yes | No | Yes | No | No | Yes | No | No | No | No | No |
GNATS | Yes | No | Yes | Yes | Yes | No | No | No | No | No | No |
Helix ALM | Yes | No | Yes | No | Yes | Yes | Yes | No | Yes | No | Yes - XML |
HP Quality Center | Yes | No | No | No | Yes[84] | Yes | No | Yes[85] | No[82] | Yes, via plugin | Yes] |
Jira | Yes | Yes[86] | Yes | Yes[87] | Yes | Yes | Yes | Yes | No[82] | Yes | Yes - Android App, iPhone App |
Launchpad | Yes | No | Yes | No | No | Yes | No | No | No | No | Yes - Python[88] |
MantisBT | Yes | No | Yes | No | No | No | Yes | Yes | No | Yes | Yes - Android App |
Microsoft Dynamics CRM | Yes | No | Yes | No | No | No | Yes | No | No | No | No |
org-mode | No | No | No | Yes | No | No | No | No | No | No | No |
OTRS | Yes | No | Yes | No | No | Yes | Yes | No | No | No | No |
Phabricator | Yes | No | Yes | Yes | Yes | Yes | No | No | No | Yes, via plugin | No |
Redmine | Yes | Yes[89] | Yes | Partial [notes 2] | No | Yes | No | Yes | No | Yes | Yes - Android App, iOS App |
Request Tracker | Yes | Yes Responsive layout after 1.5.0. Partial in previous versions. | Yes | Yes | No | Yes[90] | No | No | No | No | No |
Roundup | Yes | Yes with Jinja2 template can be implemented per tracker for other templates | Yes | Yes | No (use web) | Yes new in 2.0 | No | No | No | No | Yes XMLRPC[91] |
StarTeam | Yes | No | No | No | Yes | No | No | No | Yes | No | No |
Supportworks | Yes | No | Yes | No | Yes | Yes[92] | No | No | No | No | No |
SysAid | Yes | No | Yes | No | Yes | Yes | Yes | No | No | No | No |
Team Foundation Server | Yes | No | Yes | Yes | No | No | Yes | Yes | No | Yes, via plugin | No |
Trac | Yes | No[93] | Optional[80] | No | No | No | No | Yes | No | Yes | Yes XMLRPC |
TrackerSuite.Net | Yes | No | Yes | No | No | No | No | No | No | No | No |
Trello | Yes | Yes | Yes | No | No | Yes | No | No | No | Yes | No |
Tuleap | Yes | No | Yes | Yes | No | Yes | Yes | Yes | No | No | No |
Twproject | Yes | No | Yes | No | No | No | No | No | No | No | No |
Wrike | Yes | No | No | No | No | No | No | No | No | Yes, via plugin | No |
YouTrack | Yes | Yes[94] | Yes | No | Yes | Yes | No | Yes[95] | No | Yes | No |
Zammad | Yes | No | Yes | Yes | No | Yes | No | No | No | No | No |
System | Web | Mobile Web | CLI | GUI | REST | SOAP | Mylyn[79] | Visual Studio | IntelliJ IDEA | Others |
Notification interfaces
[edit]System | RSS | Atom | XMPP | ||
---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | No | No | No |
Assembla Tickets | Yes | Yes | No | No | Yes |
Axosoft | Yes | Yes | No | No | No |
Bugzilla | Yes | Yes | Yes | No | No |
Debbugs | Yes | No | No | No | No |
Dolibarr | Yes | No | No | No | No |
Faveo Helpdesk | Yes | No | No | No | No |
FogBugz | Yes | Yes | No | No | No |
Fossil | Yes | Yes | No | No | No |
FusionForge | Yes | Yes | No | No | No |
GLPI | Yes | No | No | Yes | No |
GNATS | Yes | No | No | No | No |
Helix ALM | Yes | Yes | No | No | No |
HP Quality Center | Yes | No | No | No | No |
Jira | Yes | Yes | No | Yes | No |
MantisBT | Yes | Yes | No | No | Yes |
Microsoft Dynamics CRM | Yes | No | No | No | No |
org-mode | No | No | No | No | No |
OTRS | Yes | No | No | No | No |
Phabricator | Yes | No | No | No | No |
Redmine | Yes | Yes | Yes | Yes, via plugin | Yes |
Request Tracker | Yes | Yes[96] | No | No | No |
Roundup | Yes | Yes[97] | Yes[97] | No | No |
StarTeam | Yes | No | No | No | No |
Supportworks | Yes | No | No | No | No |
SysAid | Yes | No | No | No | No |
Team Foundation Server | Yes | No | No | No | No |
Trac | Yes | Yes | No | No | No |
TrackerSuite.Net | Yes | No | No | No | No |
Twproject | Yes | Yes | No | No | Yes |
Wrike | Yes | No | No | No | No |
YouTrack | Yes | Yes | No | Yes | No |
Zammad | Yes | No | No | No | Yes |
System | RSS | Atom | XMPP |
Revision control system integration
[edit]System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Optional[98] | Yes | No | No |
Assembla Tickets | Yes | Yes | No | No | No | No | Yes | Yes | No | No | No |
Axosoft | Yes | Yes[99] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
Bugzilla | Yes[100] | Yes[101] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
Debbugs | No | No | No | No | No | No | No | No | No | No | No |
Faveo Helpdesk | No | No | No | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[102] |
Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[103] |
FusionForge | Yes | Yes | Yes | No | No | Yes | Yes | No | No | No | No |
GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
Helix ALM | Yes | No | No | No | No | Yes | Yes | Yes | No | No | Yes - Surround SCM |
HP Application Lifecycle Management | No | No | No | No | No | Yes | Yes | Yes[104] | Yes | No | No |
Jira | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[105] | No[106] | Yes[107] |
MantisBT | Yes | Yes[108] | No | No | No | Yes | Yes | No | No | No | No |
Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
org-mode | No | No | No | No | No | No | No | No | No | No | No |
OTRS | No | No | No | No | No | No | No | No | No | No | No |
Phabricator | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes[104] | No | No | No |
Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
Roundup | No | Yes | No | No | Yes | No | Yes | No | No | No | Yes can be implemented for any RCS at tracker level |
StarTeam | No | No | No | No | No | No | No | No | No | No | Yes - StarTeam includes revision control |
Supportworks | No | No | No | No | No | No | No | No | No | No | No |
SysAid | No | No | No | No | No | No | Yes | No | No | No | No |
Team Foundation Server | Yes[109] | No | Yes[110] | No | No | No | Yes[111] | No | No | No | Yes - TFS includes revision control |
Trac | Yes | Yes | Yes | Yes | Yes | No | Yes | Optional[98] | Yes | No | No |
TrackerSuite.Net | No | No | No | No | No | No | No | No | No | No | No |
Tuleap | Yes | No | No | No | No | Yes | Yes | No | No | No | No |
Twproject | No | No | No | No | No | No | Yes | No | No | No | No |
Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
YouTrack | Yes[112] | Yes[112] | No | No | No | Yes[112] | Yes[112] | Yes[112] | No | Yes[112] | 3[112][113] |
Zammad | No | No | No | No | No | No | No | No | No | No | No |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods
[edit]System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Optional[114] | No | Optional[115] | No | Yes | Unknown | No |
Assembla Tickets | Yes | No | No | Yes | Yes | Yes (private version) | Unknown | Unknown |
Axosoft | Yes | No | No | No | No | Yes | No | No |
Bugzilla | Yes | No | No | Optional[116] | No | Yes | Unknown | No |
Debbugs | No | No | No | No | No | No | No | No |
Faveo Helpdesk | Yes | No | No | No | Yes | Yes | No | No |
FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
FusionForge | Yes | No | No | Yes | No | Yes | No | Yes, CAS |
GLPI | Yes | No | Yes | No | No | Yes | No | No |
GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Helix ALM | Yes | Optional | No | Optional | No | Yes | No | Yes - custom DLL, SAML |
HP Quality Center | No | No | No | No | No | Yes | No | Unknown |
Jira | Yes | No | No | Yes | Yes | Yes | Yes, via plugin[117][118] | Yes, via Crowd[119] |
MantisBT | Yes | No | No | Yes[120] | Yes[121] | Yes | Unknown | No |
Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
OTRS | Yes | Yes | Yes | Unknown | Unknown | Yes | Unknown | Unknown |
Phabricator | Yes | No | Yes | No | Yes | Yes | No | No |
Redmine | Yes | Yes[122] | Yes | Yes[123] | No | Yes | Yes, via Apache (using mod_rails) | No |
Request Tracker | Yes | Unknown | Unknown | Yes[124] | Unknown | Yes[125] | Unknown | Yes[126] |
Roundup | Yes | Unknown | Yes[127] | Yes[128] | Unknown | Yes | Yes[129] | Yes[130] |
StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
SysAid | Yes | No | No | No | No | Yes | No | Yes, CAS |
Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Trac | Yes | Optional[114] | No | Optional[115] | No | Yes | Unknown | No |
TrackerSuite.Net | Yes | No | No | No | No | Yes | No | No |
Tuleap | Yes | No | No | Yes | Yes | Yes | No | No |
Twproject | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
YouTrack | Yes | No | Yes | Yes | Yes | Yes | Unknown | Yes: JIRA account |
Zammad | Yes | No | No | No | Yes | Yes | Yes | Yes: Twitter, Facebook, Google, Microsoft 365 |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
Containers
[edit]System | Docker Image | Helm chart |
---|---|---|
Apache Bloodhound | Unknown | Unknown |
Assembla Tickets | Unknown | Unknown |
Axosoft | Unknown | Unknown |
Bugzilla | Yes (Not official) [131] | Yes[132] |
Debbugs | Unknown | Unknown |
Faveo Helpdesk | Unknown | Unknown |
FogBugz | Unknown | Unknown |
Fossil | Unknown | Unknown |
FusionForge | Unknown | Unknown |
GLPI | Unknown | Unknown |
GNATS | Unknown | Unknown |
Helix ALM | Unknown | Unknown |
HP Quality Center | Unknown | Unknown |
Jira | Unknown | Unknown |
MantisBT | Yes (Not official) [133] | Unknown |
Microsoft Dynamics CRM | Unknown | Unknown |
org-mode | Unknown | Unknown |
OTRS | Unknown | Unknown |
Phabricator | Unknown | Unknown |
Redmine | Yes (Official) [134] | Yes (Bitnami) [135] |
Request Tracker | Unknown | Unknown |
Roundup | Yes (Official) [136] | Unknown |
StarTeam | Unknown | Unknown |
Supportworks | Unknown | Unknown |
SysAid | Unknown | Unknown |
Team Foundation Server | Unknown | Unknown |
Trac | Unknown | Unknown |
TrackerSuite.Net | Unknown | Unknown |
Tuleap | Unknown | Unknown |
Twproject | Unknown | Unknown |
Wrike | Unknown | Unknown |
YouTrack | Unknown | Unknown |
Zammad | Yes | Yes |
System | Docker Image | Helm chart |
See also
[edit]- Comparison of help desk issue tracking software
- List of personal information managers
- Comparison of project management software
- Networked Help Desk
- OSS through Java
Notes
[edit]References
[edit]- ^ "The Apache Bloodhound Open Source Project on Ohloh". 2013-04-06. Archived from the original on 6 April 2013. Retrieved 2022-06-07.
- ^ "[ANNOUNCE] Apache Bloodhound 0.1.0 incubating Released". Retrieved April 2, 2013.
- ^ "Apache Allura Open Source project Hosting Platform". bugzilla.readthedocs.io. Retrieved 2022-11-29.
- ^ "Release 1.17.1". 17 June 2024. Retrieved 21 July 2024.
- ^ "3.6. Database Server — Bugzilla 5.1.2+ documentation". bugzilla.readthedocs.io. Retrieved 2022-06-07.
- ^ "5.2". 3 September 2024. Retrieved 6 November 2024.
- ^ "Dolibarr Open Source ERP and CRM wiki documentation". wiki.dolibarr.org. Retrieved 2022-06-07.
- ^ "Release 20.0.2". 13 November 2024. Retrieved 23 November 2024.
- ^ Ltd, Ladybird Web Solution Pvt. "Faveo Installation Guide". Faveo Installation Guide. Retrieved 2022-06-07.
- ^ "Fossil: Glossary". www.fossil-scm.org. Retrieved 2022-07-01.
- ^ https://fossil-scm.org/home/doc/trunk/www/changes.wiki#v2_24.
{{cite web}}
: Missing or empty|title=
(help) - ^ "Prerequisites — GLPI 9.5 documentation". glpi-install.readthedocs.io. Retrieved 2022-06-07.
- ^ Chad Walstrom (3 March 2015). "GNU GNATS 4.2.0 Released!". Retrieved 28 September 2022.
- ^ "Helix ALM Release Notes". Retrieved May 2, 2024.
- ^ "Issues resolved in 9.17.1".
- ^ "Admin Guide". www.mantisbt.org. Retrieved 2022-02-23.
- ^ "Release 2.27.0". 29 September 2024. Retrieved 22 October 2024.
- ^ "System requirements". OpenProject.org. Retrieved 2022-06-07.
- ^ "Release 6.0.1". 12 November 2024. Retrieved 27 November 2024.
- ^ "README - RT 5.0.2 Documentation - Best Practical". docs.bestpractical.com. Retrieved 2022-06-07.
- ^ "Release 5.0.7". 5 June 2024. Retrieved 24 June 2024.
- ^ "Installing Roundup - Roundup 2.4.0 documentation". www.roundup-tracker.org. Retrieved 2023-11-28.
- ^ "Roundup 2.4.0 released". 13 July 2024.
- ^ "Hornbill Systems: Support Works Helpdesk". 1998-02-07. Archived from the original on February 7, 1998. Retrieved 2010-03-07.
- ^ "TracInstall – The Trac Project". trac.edgewall.org. Retrieved 2022-06-07.
- ^ "Requirements — Tuleap latest version documentation". docs.tuleap.org. Retrieved 2023-11-28.
- ^ "Software — Zammad documentation". docs.zammad.org. Retrieved 2022-06-07.
- ^ "Company Identity and Milestones | Zammad". Zammad Website. Retrieved 18 December 2020.
- ^ "Release 6.4.0". 6 November 2024. Retrieved 28 November 2024.
- ^ a b System supports service level agreement management
- ^ a b System has a plugin API to allow integration with other products
- ^ "BloodhoundSearch – Apache Bloodhound". Archived from the original on 2013-09-10. Retrieved 2013-04-23.
- ^ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
- ^ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
- ^ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ^ Bugzilla 3.4.2 Release Notes
- ^ "FogBugz - Features - Customizable Case List". fogcreek.com. Archived from the original on 2013-07-05. Retrieved 2010-03-25.
- ^ "Searching in FogBugz". Fogcreek.com. Archived from the original on 2011-10-24. Retrieved 2011-10-21.
- ^ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Archived from the original on 2011-10-24. Retrieved 2011-10-21.
- ^ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Archived from the original on 2012-03-02. Retrieved 2011-10-21.
- ^ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ^ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
- ^ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
- ^ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
- ^ a b "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
- ^ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Archived from the original on December 17, 2012. Retrieved 2011-10-21.
- ^ Edit a JIRA Issue at the same time by two Users result in last save wins
- ^ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
- ^ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
- ^ Jenkins
- ^ Commercial plugin available (Redmine Reporting)
- ^ "Redmine".
- ^ Free plugin available (Redmine PostgreSQL Search)
- ^ Added by Xabier Elkano about (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
- ^ Redmine Feature #8691 Better handling of issue update conflict
- ^ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
- ^ Needs a third-party extension (RT-Extension-SLA)
- ^ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
- ^ a b "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
- ^ "Roundup Design Detector Interface". Roundup-tracker.org. Retrieved 2014-01-03.
- ^ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
- ^ Borland
- ^ 5005 API exists but is undocumented
- ^ "Smarter search and recent object functionality " teamwork's blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
- ^ "Test Manager plugin". Retrieved 2014-01-03.
- ^ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
- ^ "Trac 1.0". Trac.edgewall.org. 2010-09-11. Retrieved 2014-01-03.
- ^ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
- ^ Trac #7145 Improve handling of conflicts due to concurrent ticket edits
- ^ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Archived from the original on 2011-10-09. Retrieved 2011-10-21.
- ^ "YouTrack Support Workflow and Response SLAs". 7 October 2024.
- ^ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Archived from the original on 2013-01-23. Retrieved 2011-10-21.
- ^ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
- ^ "SLAs and Escalations • Features | Zammad". Zammad Website: SLA Feature. Retrieved 18 December 2020.
- ^ "Fast Full-text Search • Features | Zammad". Zammad Website: Full-text search Feature.
- ^ "Overview of Features | Zammad". Zammad Features. Retrieved 18 December 2020.
- ^ a b "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
- ^ a b "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013.
- ^ "email2trac utilities". SURF SARA. Retrieved 28 February 2014.
- ^ a b c "Tasktop Dev for Visual Studio". Visual Studio Gallery. Archived from the original on 2016-08-22. Retrieved 2016-08-08.
- ^ "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011. Archived from the original on 3 August 2014. Retrieved 21 March 2014.
- ^ "HP ALM Explorer Add-in". HP. Archived from the original on 2012-06-20. Retrieved 2012-03-23.
- ^ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
- ^ Using JIRA on a mobile device
- ^ By third-party extension: plugins.atlassian.com
- ^ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ^ Feature #19097: Responsive layout for mobile devices - Redmine
- ^ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
- ^ "XML-RPC access to Roundup". roundup-tracker.org. Retrieved 11 November 2016.
- ^ Through 5005 API, but is undocumented
- ^ #11953 (Responsive design for user interface) – The Trac Project
- ^ Introducing YouTrack Mobile
- ^ "Youtrack.mylyn.connector". Alexander Marchuk. Archived from the original on 5 November 2014. Retrieved 5 November 2014.
- ^ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
- ^ a b "FeedGeneration". wiki.roundup-tracker.org. 2009-02-01. Retrieved 2018-07-14.
- ^ a b via the PerforcePlugin
- ^ via the Mercurial SCM Plug-In For Axosoft
- ^ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
- ^ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Archived from the original on 2011-10-08. Retrieved 2011-10-21.
- ^ Visual SourceSafe, Vault
- ^ Fossil
- ^ a b "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
- ^ No diff, just virtual version numbers.
- ^ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
- ^ Commit Policy Plugin integrates JIRA with Bitbucket Server (formerly known as Atlassian Stash), in addition to Subversion, Git and Mercurial.
- ^ via the SourceHgWeb plugin Archived 2012-03-02 at the Wayback Machine
- ^ newly supported
- ^ via the bzr-tfs plugin
- ^ via the SVNBridge
- ^ a b c d e f g Via TeamCity integration
- ^ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ^ a b "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ^ a b "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Archived from the original on 2010-06-02. Retrieved 2010-05-27.
- ^ "Bugzilla:OpenID Auth Plugin". Rob Lanphier. 2013-03-30. Retrieved 2015-05-07.
- ^ "Jira 3.8". Archived from the original on 2012-05-22. Retrieved 2012-08-01.
- ^ "Jira 4.x". Archived from the original on 2016-03-05. Retrieved 2020-07-26.
- ^ "Connecting to Crowd or Another JIRA Server for User Management - JIRA 6.4 EAP - Atlassian Documentation".
- ^ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ^ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ^ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ^ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ^ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
- ^ Needs a third-party extension (RT::Authen::ExternalAuth)
- ^ See available extensions
- ^ HOTP/TOTP
- ^ developed by bugs.python.org team
- ^ See wiki page on ShibbolethLogin
- ^ Supports AUTHORIZATION header/var from front end authenticating web server/proxy.
- ^ "Bugzilla Docker image".
- ^ "Bugzilla Helm chart". GitHub. 10 April 2020.
- ^ "MantisBT Docker image".
- ^ "Redmine Official Docker Image".
- ^ "Bitnami redmine chart".
- ^ "Roundup Tracker Docker Image".