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Commission for Complaints for Telecom-television Services

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Commission for Complaints for Telecom-television Services
Commission des plaintes relatives aux services de télécom-télévision
Non-government Agency overview
Formed2007 (2007)
JurisdictionNon-governmental Agency
HeadquartersOttawa, Ontario, Canada[1]
Minister responsible
Non-government Agency executive
  • Howard Maker, Commissioner
Parent departmentCanadian Heritage
Websitewww.ccts-cprst.ca

The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.[3]

The CCTS was established in 2007[4] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.[5] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.[6]

In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services.[7]

Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services. Bell represented 20% of all complaints, an eight percent decrease from the year prior. Rogers was in second with 13.9%, Fido in third with 10% and TELUS in fourth with 7% of all complaints. [8]

References

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  1. ^ "Federal Corporation Information - 443077-8 - Online Filing Centre - Corporations Canada - Corporations - Innovation, Science and Economic Development Canada". www.ic.gc.ca. Retrieved 2019-07-31.
  2. ^ "Broadcasting and Digital Communications". pch.gc.ca. 6 October 2015.
  3. ^ "A short history". CCTS. Retrieved 2019-07-05.
  4. ^ Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC) (2007-12-20). "ARCHIVED - Establishment of an independent telecommunications consumer agency". crtc.gc.ca. Retrieved 2022-01-05.
  5. ^ K1r 7z1, On (2017-06-21). "Regulatory and corporate history". CCTS. Retrieved 2022-01-05.{{cite web}}: CS1 maint: numeric names: authors list (link)
  6. ^ "Compliance monitoring". CCTS. 2018-01-29. Retrieved 2022-01-05.
  7. ^ Noakes, Susan (2018-11-27). "Telecom mediator sees 57% spike in complaints in 2017-18, mainly about wireless". CBC.ca. Retrieved 2019-08-01.
  8. ^ Zafar, Nida (2021-12-06). "Canadians launched hundred of wireless and internet complaints against telecom giants to watchdog: report". mobilesyrup.ca. Retrieved 2022-02-09.