Commission for Complaints for Telecom-television Services
| Commission des plaintes relatives aux services de télécom-télévision | |
| Non-government Agency overview | |
|---|---|
| Formed | 2007 |
| Jurisdiction | Non-governmental Agency |
| Headquarters | Ottawa, Ontario, Canada[1] |
| Minister responsible | |
| Non-government Agency executive |
|
| Parent department | Canadian Heritage |
| Website | www |
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.[3]
The CCTS was established in 2007[4] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.[5] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.[6]
In 2017–2018, the CCTS handled 14,272 complaints from consumers and resolved 92 per cent of these complaints. During this period, 41.5% of complaints were related to wireless service, 29.2% in regards to internet services and 10.6% for television services.[7]
Most recently in 2021, the CCTS accepted approximately 17,000 complaints from Canadians in regards to their Internet, phone, and TV services. Bell represented 20% of all complaints, an eight percent decrease from the year prior. Rogers was in second with 13.9%, Fido in third with 10% and TELUS in fourth with 7% of all complaints. [8]
The CCTS is accused of unfairness and there are many conflict of interest issues:
- CCTS gets its direct funding by telecommunication companies and pays CCTS salaries
- CCTS has many employees that work also for the telecommunication companies
- Many of CCTS Board members are employees of these telecommunication companies[9]
- CCTS forces all telecom complaints to be filed with them, even those who have already been handled by another complaints agency[10]
References
[edit]- ^ "Federal Corporation Information - 443077-8 - Online Filing Centre - Corporations Canada - Corporations - Innovation, Science and Economic Development Canada". www.ic.gc.ca. Retrieved 2019-07-31.
- ^ "Broadcasting and Digital Communications". pch.gc.ca. 6 October 2015.
- ^ "A short history". CCTS. Retrieved 2019-07-05.
- ^ Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC) (2007-12-20). "ARCHIVED - Establishment of an independent telecommunications consumer agency". crtc.gc.ca. Retrieved 2022-01-05.
- ^ K1r 7z1, On (2017-06-21). "Regulatory and corporate history". CCTS. Retrieved 2022-01-05.
{{cite web}}: CS1 maint: numeric names: authors list (link) - ^ "Compliance monitoring". CCTS. 2018-01-29. Retrieved 2022-01-05.
- ^ Noakes, Susan (2018-11-27). "Telecom mediator sees 57% spike in complaints in 2017-18, mainly about wireless". CBC.ca. Retrieved 2019-08-01.
- ^ Zafar, Nida (2021-12-06). "Canadians launched hundred of wireless and internet complaints against telecom giants to watchdog: report". mobilesyrup.ca. Retrieved 2022-02-09.
- ^ K1r 7z1, On (2017-06-21). "Structure and funding". CCTS. Retrieved 2020-06-22.
{{cite web}}: CS1 maint: numeric names: authors list (link) - ^ News, Releases (2021-08-04). "SkyChoice starts formal arbitration against CCTS". SkyChoice. Retrieved 2021-09-07.
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